As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Andreas placeholdersClosed   Amelia   Updated September 17, 2023 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us.I will have this explained for you.%event_tickets% - This will display the event tickets that the customer has purchased.%event_price% - This will show ... Louis Gunnell Schedule Your Website Development CallClosed   Amelia   Updated September 17, 2023 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Louis,Thank you for reaching out to us.Can you please let me know what are the exact errors on your website?Looking forward to your reply. Mark loginClosed   Amelia   Updated September 18, 2023 at 11:35am   13 Most recent comment from Miloš Jovanović:Hi Mark, I am sorry to disappoint you, but it is not currently possible to change the logic of how our "Customer Panel Access" token works from this Notification template. If we did as you asked, to ... Daniel Bisett Clear Cache Not WorkingClosed   Amelia   Updated September 15, 2023 at 1:00pm   4 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for the credentials.I tested it out by changing the name of the service and the changes were visible on the front-end immediately.Can you please test it out and let me know if i ... laura subscription and gift voucherClosed   Amelia   Updated September 15, 2023 at 11:11am   2 Most recent comment from Marko Davidović:Hello laura, Thank you for reaching out to us.We don't have gift vouchers but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications aft ... Roberto Integration with Advance Form IntegrationClosed   Amelia   Updated September 15, 2023 at 8:51am   3 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for your patience on this.We have passed this to our developers as a suggestion and hope that it will be implemented at some time in the future.If you have any other questions, ... Marek Laskowski Removing Phone NumberClosed   Amelia   Updated September 15, 2023 at 8:47am   2 Most recent comment from Marko Davidović:Hello Marek, Thank you for reaching out to us.If you want to hide the phone number fields you can do that in the customize section like thisHope this helps.  Geoffroy When a year long event is created every days show in the descriptionClosed   Amelia   Updated September 15, 2023 at 8:45am   2 Most recent comment from Marko Davidović:Hello Geoffroy, Thank you for reaching out to us.As this is all one event that lasts a very long time, in that case, all the days of the event are displayed. Right now it works that way and for now, y ... Koch Christina TerminbuchungClosed   Amelia   Updated September 15, 2023 at 7:22am   9 Most recent comment from Marko Davidović:Hello Christina,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we ... Anne-Laure bailly Offer managementClosed   Amelia   Updated September 15, 2023 at 6:25am   2 Most recent comment from Marko Davidović:Hello Anne-Laure, Thank you for reaching out to us.If you are talking about packages you can review that in services-packages-manage package like thisAnd you can book the appointment like thisPlease n ... Angela Hiding "tickets left" on events listClosed   Amelia   Updated September 15, 2023 at 5:54am   2 Most recent comment from Marko Davidović:Hello Angela, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not hide the number of tickets you can only change the label like thisAs for ev ... Yann Paypal button nothing happenClosed   Amelia   Updated September 14, 2023 at 3:03pm   2 Most recent comment from Stefan Petrov:Hello Yann,Thanks for providing feedback. The ticket will be closed but please, let us know if you have any other questions. Titus Urgent. Fatal Error. Bookings not WorkingClosed   Amelia   Updated September 14, 2023 at 2:40pm   4 Most recent comment from Uroš Jovanović:Hello Titus,I am checking it now and will respond to it as soon as possible.I appreciate your patience. [email protected] Confirmation emails not sendingClosed   Amelia   Updated September 14, 2023 at 11:54am   5 Most recent comment from Uroš Jovanović:Hello Tine,Thank you for sharing your solution.Please let us know if you have any questions. Björn Thiele Amelia Room Booking logicClosed   Amelia   Updated September 14, 2023 at 10:24am   2 Most recent comment from Uroš Jovanović:Hello Björn,Thank you for reaching out to us.Can you please let me know how you configured resources on your website?Looking forward to your reply.