As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Paul popup form in demo >Closed   Amelia   Updated September 13, 2023 at 6:05am   6 Most recent comment from Marko Davidović:Hello Paul, I will forward your suggestion to the appropriate sector and hopefully, you will be able to create it in the block editor. If not, we encourage you to kindly consider submitting this valu ... Benedetto Help with a featureClosed   Amelia   Updated September 12, 2023 at 3:32pm   2 Most recent comment from Uroš Jovanović:Hello Benedetto,Thank you for reaching out to us.In the future, we will implement a cart feature, that will be used just like you described in your query.In the meantime, please let me know if you hav ... Joshua Jia Amelia calendar not showing times after 11 pmClosed   Amelia   Updated September 12, 2023 at 2:10pm   2 Most recent comment from Uroš Jovanović:Hello Joshua,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... LAETITIA LENFANT Google CalendarClosed   Amelia   Updated September 12, 2023 at 1:40pm   2 Most recent comment from Uroš Jovanović:Hello Laetitia,Thank you for reaching out to us.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, ple ... Assaf Paypal formClosed   Amelia   Updated September 19, 2023 at 8:29am   5 Most recent comment from Stefan Petrov:Hello Assaf,I've got the feedback regarding the PayPal window customization. Unfortunately, as stated before, there is no option to customize it, but we will add the option for this in future upd ... David Acton LabelsClosed   Amelia   Updated September 12, 2023 at 1:14pm   3 Most recent comment from Uroš Jovanović:Hello David,Thank you for the update on this.I will have this ticket closed.If you have any other questions, please let me know. Kieran Case sensitive Coupon codesClosed   Amelia   Updated September 12, 2023 at 12:04pm   4 Most recent comment from Marko Davidović:Hello again Kieran,Now we understand what you mean and this is built into Amelia now. This refers to whether the customer types in lowercase or uppercase letters and in order to avoid errors, this opt ... Alex Warren Event pricingClosed   Amelia   Updated September 12, 2023 at 11:41am   2 Most recent comment from Stefan Petrov:Hello Alex,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... Andreas backend calendar shown periodClosed   Amelia   Updated September 12, 2023 at 9:21am   2 Most recent comment from Stefan Petrov:Hello Andreas,Thanks for reaching out to us. We understand that is not intuitive to select the time period every time when there is a new visit. With the latest update, we added the option for the ti ... Katrina Murphy Next Day Event Reminder only sent for first eventClosed   Amelia   Updated September 12, 2023 at 8:43am   5 Most recent comment from Marko Davidović:Hello Katrina,You are most welcome and I don't like to be the bearer of bad news, but that's the design for now and that's how it works. We thank you for your suggestion and I hope tha ... Nino Alves Default Event Booking Calendar ViewClosed   Amelia   Updated September 12, 2023 at 8:42am   2 Most recent comment from Stefan Petrov:Hello Nino,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, to s ... jean-philippe BLOCH REQUESTClosed   Amelia   Updated September 12, 2023 at 7:15am   2 Most recent comment from Marko Davidović:Hello jean-philippe, Thank you for reaching out to us.This perhaps can be achieved now with allow admin to book at any time option which you can find in settings-role strings.You can set that your emp ... Lisa Koivu Gift CardsClosed   Amelia   Updated September 12, 2023 at 7:11am   2 Most recent comment from Marko Davidović:Hello Lisa, Thank you for reaching out to us.We don't have gift cards but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications after t ... Robert Pothier Pack purchasesClosed   Amelia   Updated September 11, 2023 at 5:20pm   4 Most recent comment from Uroš Jovanović:Hello Robert,On behalf of the Amelia team, I would like to thank you for your kind words.Please let us know if you have any other questions. Harun Amelia wasn't loading at all, because of off-days (sunday)Closed   Amelia   Updated September 11, 2023 at 4:33pm   2 Most recent comment from Uroš Jovanović:Hello Harun,Thank you for reaching out to us.It is really difficult to troubleshoot the issue once it has been resolved, but I would suggest that you keep an eye on it and let us know if it happens e ...