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  Public Ticket #3505805
Selecting no Employee
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  •  1
    Farouk started the conversation

    Hi, I know in the plugin you cannot have a service with no employee but is it possible when a user does not select an employee when booking an appointment that on the congratulation ending with all the booking details to not show the employee names? Current it shows an employee name that is assigned to that service. 

    The reason being some users will not need an employee to book a room, they can use the equipment by themselves. Is there a way around this? Can we fix this using a web hook or if there is another way please could you advise.

    Many thanks

  •  1,339
    Marko replied



    Hello Farouk,

    Thank you for reaching out to us.

    Unfortunately, currently, this feature is not built-in in Amelia.

    If you wish to see built-in options to select hiding/showing certain information from Congratulations screen, 

    Please feel free to search through our feature suggestion page

     to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

    You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

    and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

    -

    For the time being, we can offer you this custom CSS that you can add to your booking page(s);

    This one you can use to hide the employee information from the Congratulations screen :

    #amelia-container > div.am-fs__main > div > div.am-fs__main-content.am-fs__congrats.am-fs__main-content > div.am-fs__congrats-info > div > div:nth-child(4) {   display: none !important;
    }
    1716403845.png
    4317388698.png

    Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways. 

    If you need help with adding custom CSS to the page, please take a look at this article.

    -

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day.


    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

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  •  1
    Farouk replied

    Hi Marko 

    Thanks for getting back to me. So if the customer does not choose an employee when booking, the employee that is available to that service automatically gets assigned to that time slot? 

    I am just trying to work around this because customers need to have an option to book a service by themselves, if they need help they can choose an employee. 

    Any suggestions around this issue? My client is the NHS in the UK and they want trainee doctors to book simulators alone or with an employee doctors at different locations. The locations around England will have different rooms and inside the rooms will be simulators, each simulator I am using as a service with a unique name to make easily usable for them. Everything else they really like it’s just this feature I can’t seem to get around because the employee doctors will get notified when the trainee books an appointment without choosing an employee doctor! 

    Maybe make a custom field asking them whether they need assistance, I’m not sure! Any help or suggestions around this will be appreciated!

    Thanks 

    Farouk Jones

  •  1,339
    Marko replied

    Hello Farouk,

    There is no other way since services in Amelia and service work hours depend on employee work hours. Services can not function without an employee. So, yes, if they do not choose an employee then one will be added at random. 

    You can name those employees for example simulator 1, 2, 3 and if they need assistance you can ask for that via custom fields but then you need to assign employees in person outside Amelia.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best.

    Warm regards. 


    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

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  •   Farouk replied privately
  •  1,339
    Marko replied



    Hello Farouk,

    When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

    Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding.

    1. It is possible that each employee is connected to the same address. For the employees' emails, if you use Google or Outlook for emails there is a workaround. You can put the same email just place +number before @ and you will be able to save employees but all emails will go to the same email address. For example [email protected], [email protected], [email protected] etc, will be different while saving and you will be able to save all employees but all emails will go to [email protected] address.

    2. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manage-notification-emails/

    Just disable the option “New user notification to the user” and you’ll be good.

    Oh and btw in case you wanna know where the code is, you might wanna open up this file: wp-includes/pluggable.php Line number: 1989

    So when you disable this through the 3rd party plugin, your customers will only receive notifications from Amelia, without the following email:

    "Username: ———

    To set your password, visit the following address"

    I hope that helps.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 



    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

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  •  1
    Farouk replied

    Hi Marko

    Thanks for the reply and I will definitely make open new tickets for separate inquiries next time. Thanks for your patients, much apprecaited!


  •  1,339
    Marko replied

    Hello Farouk,

    You are most welcome, and we are glad that we were able to help you.

    We wish you all the best.

    Warm regards. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables