As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Sergio Plugin load takes too longClosed   Amelia   Updated October 20, 2023 at 8:14am   6 Most recent comment from Uroš Jovanović:Hello Sergio,We are looking forward to your update on this. Patrick Booking Employee OrderClosed   Amelia   Updated October 20, 2023 at 8:07am   5 Most recent comment from Marko Davidović:Hello Patrick,No, unfortunately we can't provide you with the code for that because this requires changing Amelia's logic and the way employees are added and implementing and developing this ... Gauthier Disable employee selection on customer panel for packagesClosed   Amelia   Updated October 20, 2023 at 7:21am   5 Most recent comment from Marko Davidović:Hello again,Yes, that's how it works on the backend and unfortunately, this is not possible right now because there is no such option in Amelia when you book from the backend. The option we sent ... Holger Feature Request: %event_location_address% placeholderClosed   Amelia   Updated October 20, 2023 at 6:57am   4 Most recent comment from Stefan Petrov:Hello Holger,No problem, you are welcome.If you have any other questions, feel free to open a new ticket and we will gladly help you there.Have a nice day! Tamara Fitzner Ameila AdminClosed   Amelia   Updated October 20, 2023 at 6:36am   2 Most recent comment from Marko Davidović:Hello Tamara, Thank you for reaching out to us.This is how this option work we have to show it like that since there a other users who uses those time slots. You do not need to have this option enable ... Jonathan HTML Notification Mails breakClosed   Amelia   Updated October 20, 2023 at 5:27am   4 Most recent comment from Marko Davidović:Hello Jonathan,Unfortunately, such is the nature of IT, there is no software, plugin, or program in the world that does not have a bug at some point. We try to fix them as much as we can, some are eas ... Jaffer Coupon for PackageClosed   Amelia   Updated October 19, 2023 at 4:55pm   3 Most recent comment from Uroš Jovanović:Hello Jaffer,Thank you for reaching out to us.The coupon option for packages is only available for the 2.0 booking forms:[ameliacatalogbooking][ameliastepbooking]Please let me know if this works for y ... Nelson Rego Blocking TimeClosed   Amelia   Updated October 19, 2023 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Nelson,Thank you for reaching out to us.They can do so with the special days feature where they can modify the working hours for a specific date.Please let me know if this helps you. Snezhana Batova Afterpay setupClosed   Amelia   Updated October 19, 2023 at 1:03pm   2 Most recent comment from Stefan Petrov:Hello Snezhana,Thanks for reaching out to us.While there is an official integration between Amelia and Stripe, the Afterpay (if there is an add on) is only possible to be implemented with WooComerce. ... Mohammad Requesting a refundClosed   Amelia   Updated October 19, 2023 at 12:04pm   2 Most recent comment from Stefan Petrov:Hello Mohammad,Thanks for reaching out to us. We are sorry to see that you are not finding Amelia useful and disappointing. As you said, when it comes to software, technical issues can arise, and this ... Louis Boß Showing/Hiding already booked places in an eventClosed   Amelia   Updated October 19, 2023 at 11:22am   2 Most recent comment from Uroš Jovanović:Hello Louis,Thank you for reaching out to us.Please try the following CSS and let me know if it works or not: .amelia-app-booking #amelia-booking-wrap #am-events-booking .am-event-list .am-form-eventL ... Eduardo Fonseca SMS segmentsClosed   Amelia   Updated October 19, 2023 at 10:59am   2 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for reaching out to us.We strongly do not recommend that the links are sent via SMS as it greatly increases the size of the SMS message.Please let me know if you have any othe ... Roberto credit countClosed   Amelia   Updated October 19, 2023 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for reaching out to us.Something similar can be set up with the packages in Amelia.Please let me know if this works for you.Looking forward to your reply. Ann-Sophie Degroote Limit appointments by day or by weekClosed   Amelia   Updated October 19, 2023 at 10:34am   4 Most recent comment from Stefan Petrov:Hello Ann-Sophie,Thanks for the feedback. Then i misunderstood the question, sorry about that. Yes, this option is for the customers, but, currently, there is no option for employees. Please feel f ... Farouk Add selective services to certain locationsClosed   Amelia   Updated October 19, 2023 at 10:19am   2 Most recent comment from Uroš Jovanović:Hello Farouk,Thank you for reaching out to us.Each employee needs to be assigned to a default location: However, when you access the Work Hours tab of the employee, you can assign all your locations ...