As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Raphael Time Slots Not Working ProperlyClosed   Amelia   Updated February 7, 2024 at 4:57am   4 Most recent comment from Marko Davidović:Hello again Raphael, You are most welcome, and we are glad that we were able to help you and thank you so much for the compliments. Should you have any further inquiries, we kindly request that you op ... Bence Nagy Request for Regex Validation on Custom FieldsClosed   Amelia   Updated February 6, 2024 at 9:44pm   2 Most recent comment from Uroš Jovanović:Hello Bence,Thank you for reaching out to us.Here is a custom validation script for new booking form window.ameliaActions = { customValidation: function (success = null, error = null, data) {     ... Marilyn Betsabe Alvarado Quiroz Employee don't see all the categories with all the services only see their servicesClosed   Amelia   Updated February 6, 2024 at 5:01pm   4 Most recent comment from Uroš Jovanović:Hello Marilyn,Thank you for the update on this.In the latest iteration of the plugin, it remains feasible for employees to explore and access other services, provided they're not actively logged ... Geert Leysen Notification settings not savingClosed   Amelia   Updated February 6, 2024 at 4:49pm   6 Most recent comment from Uroš Jovanović:Hello Geert,Thank you for the update on this.I will have this ticket closed and we will respond to the other ticket that you created. Mārtiņš Mark appointment as free or change random price or discount?Closed   Amelia   Updated February 6, 2024 at 3:18pm   7 Most recent comment from Stefan Petrov:Hello Mārtiņš,Apologies for the delayed answer. It's not a bug or glitch, but currently, this is how the coupon feature works in the backend. I won't be sending the feature request since ... Ahmed Mearaj Ali Add variable dates to eventsClosed   Amelia   Updated February 6, 2024 at 2:28pm   2 Most recent comment from Stefan Petrov:Hello Ahmed,Thanks for reaching out to us and for the suggestion.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you c ... Jeremy Choi View All Package (All Dates)Closed   Amelia   Updated February 6, 2024 at 1:48pm   6 Most recent comment from Uroš Jovanović:Hello Jeremy,Thank you once again for your suggestions and feedback.Please let me know if you have any other questions. anani Lawson wrong time displayClosed   Amelia   Updated February 6, 2024 at 1:26pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to di ... Balázs Tamasik webhook questionClosed   Amelia   Updated February 7, 2024 at 11:57am   3 Most recent comment from Stefan Petrov:Hello Balázs,Depending on the hook you use, it can be achieved with the hook that has $container as a parameter. For example: function my_custom_function ($reservationData, $container) {    if ($c ... Benoit Lamaury PackagesClosed   Amelia   Updated February 6, 2024 at 12:33pm   10 Most recent comment from Uroš Jovanović:Hello Benoit,Thank you for that.I am looking forward to your update on this. Jeremy Choi User Role Editor - Make Manager BetterClosed   Amelia   Updated February 6, 2024 at 12:27pm   6 Most recent comment from Uroš Jovanović:Hello Jeremy and Sayed,It could be done with the User Role Editor, but please note that this could cause other issues as there will be a conflict between permissions.Feel free to test it out this way ... Janez Amelia CalenderClosed   Amelia   Updated February 6, 2024 at 11:42am   2 Most recent comment from Stefan Petrov:Postovanje, Janez.Hvala sto ste nas kontaktirali.Nazalost, ne postoji mogucnost da klijent sam izabere vreme, u smislu da moze da ukuca / upise vreme, ali postoji mogucnost da sam odabere vreme od pon ... Geert Leysen reply-to for notifications?Closed   Amelia   Updated February 6, 2024 at 11:26am   2 Most recent comment from Stefan Petrov:Hello Geert,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ... Marius Charging problems - SMS notificationsClosed   Amelia   Updated February 6, 2024 at 11:15am   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.The prices listed on our Pricing page pertain to a single segment of an SMS message. A segment encompasses 160 characters. It's crucial to note that ... uxworkstation Google Sync ErrorClosed   Amelia   Updated February 6, 2024 at 10:22am   2 Most recent comment from Stefan Petrov:Hello uxworkstation,Thanks for reaching out to us.Try increasing the "maximum number of events returned" to a higher number. You can find this option in Google Calendar settings. This will increase t ...