As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Cedric %service_name% code does not workClosed   Amelia   Updated February 8, 2024 at 12:58pm   6 Most recent comment from Uroš Jovanović:Hello Cedric,It is actually the default data that AMelia sends out with the test email.Please let me know if this works for the real appointment.Looking forward to your reply. Shigeru Harazaki I want to insert string of letters in the box.Closed   Amelia   Updated February 8, 2024 at 12:33pm   25 Most recent comment from Uroš Jovanović:Hello Shigeru,Thank you for the update on this.I will have this ticket closed, Bilal not redirected when booking via instagramClosed   Amelia   Updated February 8, 2024 at 12:24pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We went on your site but we could not replicate the issueAs far as we can see everything is working and we do not see any issues. We wish you all the bes ... Raphael Autofill Not WorkingClosed   Amelia   Updated February 8, 2024 at 11:32am   6 Most recent comment from Uroš Jovanović:Hello Raphael,No worries, I am here to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ve ... Martin Laco event - calendarClosed   Amelia   Updated February 8, 2024 at 11:25am   11 Most recent comment from Uroš Jovanović:Hello Martin,Thank you for the update on this.Slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. Other than Amel ... Alejandro Problems integrating to Google CalendarClosed   Amelia   Updated February 8, 2024 at 10:29am   6 Most recent comment from Stefan Petrov:Hello Alejandro,If the initial sync is properly integrated, there are no other options that be configured, since this is working automatically. If you configure the timeslot as busy in the Google Cale ... Dou LayoutClosed   Amelia   Updated February 8, 2024 at 9:18am   4 Most recent comment from Marko Davidović:Hello again,We are glad to hear that we were able to help you. If you want to see any possible changes in Amelia or new features we encourage you to kindly consider submitting this valuable suggestio ... Andzelika Change the action button link and text for specific service categoryClosed   Amelia   Updated February 8, 2024 at 7:34am   2 Most recent comment from Marko Davidović:Hello there, Unfortunately, what you want to achieve is not possible at the moment. If a service is shown and you have available dates customer can book it. Same goes for private service if they book ... Martijn van der Schans Sync Google agendaClosed   Amelia   Updated February 7, 2024 at 3:20pm   17 Most recent comment from Stefan Petrov:You are most welcome, Martijn.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really ma ... Ève Lewis Appointment time errorClosed   Amelia   Updated February 7, 2024 at 2:58pm   3 Most recent comment from Ève Lewis:Hello Marko, I encounter several scheduling errors. When the appointment is at 6:15 p.m., the system does not give me the choice of choosing 6 p.m., or even 5:45 p.m. The previous appointment ends at ... Christian Graf courses importClosed   Amelia   Updated February 7, 2024 at 2:13pm   4 Most recent comment from Uroš Jovanović:Hello Christian,To be honest, we have not had any users who reported that they are using any third-party plugin to import events in Amelia.Please take a look at the following article and let me know ... Carlo Langella package purchase and expiry dateClosed   Amelia   Updated February 7, 2024 at 1:31pm   2 Most recent comment from Uroš Jovanović:Hello Carlo,Thank you for reaching out to us.The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General ... Audrey Mertens Technical issues with "Offer"Closed   Amelia   Updated February 7, 2024 at 1:11pm   2 Most recent comment from Stefan Petrov:Hello Audrey,Thanks for reaching out to us.Please, find the answers belowI wish to modify the error message "maximum reservation required" to another phrase so that my clients understand that their re ... Guilbaud assistanceClosed   Amelia   Updated February 7, 2024 at 1:04pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We can not find Amelia on your site anywhere. Can you please check if you can see the form when you are logged in? And also if you can see it from the inc ... Nael Is there a solution to verify syntaxe of mails customers ?Closed   Amelia   Updated February 7, 2024 at 12:56pm   4 Most recent comment from Marko Davidović:Hello again,We are sorry that we could not help more. When there is some workaround we try to find it and offer it but for this I'm afraid that there is none at the moment.We wish you all the bes ...