As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

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Public Tickets

Pablo Lopez Leon Show availability but not allowing bookingClosed   Amelia   Updated February 5, 2024 at 3:48pm   2 Most recent comment from Stefan Petrov:Hello Pablo,That's a great idea, but unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Carrie Bruno Amelia Notification Emails Not Sent And Booking Not CompletedClosed   Amelia   Updated February 5, 2024 at 3:46pm   2 Most recent comment from Uroš Jovanović:Hello Carrie,Thank you for the update on this and for your patience.I have since responded to the other ticket that you created before.Please let me know if you have any other questions. Acceleralia Email notifications do not workClosed   Amelia   Updated February 5, 2024 at 3:43pm   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... Natascha Vantuykom preload animationClosed   Amelia   Updated February 5, 2024 at 3:41pm   2 Most recent comment from Stefan Petrov:Hello Natascha,Thanks for reaching out to us.Unfortunatelly, currently, there is no option to change the preload animation. Feel free to suggest it on our feature suggestion page.The slow load can b ... Carlos Rafael Cano Lara This event isn't in your calendar yetClosed   Amelia   Updated February 5, 2024 at 3:40pm   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us.I think this is more related to the Gmal security settings, rather than the Amelia settings. Here is what i was able to find regarding this topic. I hope you ... Luca Iaconelli Customize AppointmentsClosed   Amelia   Updated February 5, 2024 at 3:21pm   2 Most recent comment from Stefan Petrov:Hello Luca,Thanks for reaching out to usSorry to disappoint you, but, currently, this option is not available within the current Amelia settings. This has been requested before by many users, please f ... Tom SMS ballanceClosed   Amelia   Updated February 5, 2024 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for reaching out to us.Regarding the Queued status: The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  We can log i ... Zengfu Xu Allow multiple bookings within the service durationClosed   Amelia   Updated February 5, 2024 at 2:23pm   15 Most recent comment from Stefan Petrov:Hello Zengfu Xu,Awesome! I'm glad it's working properly now!Please, let us know if you have any other questions or issues.Have a nice day! Reza Seidani Amelia does not work until endClosed   Amelia   Updated February 5, 2024 at 11:31am   11 Most recent comment from Stefan Petrov:Hello Reza,Thanks for the credentials. I've just tried to book an appointment one more time and this time the booking is working Can you try one more time? Mike DomainsClosed   Amelia   Updated February 5, 2024 at 10:38am   3 Most recent comment from Stefan Petrov:Hello Mike,The basic licence covers one domain, but an unlimited number of its sub-domains.The best option is if you have the staging installation, on a sub-domain, you can activate the licence on ... Ofek Sitbon Days order limitClosed   Amelia   Updated February 5, 2024 at 10:10am   2 Most recent comment from Stefan Petrov:Hello Ofer,Thanks for reaching out to usI suppose you are talking about the option "Period available for booking in advance"? Please note that there are two ways to configure this option. One in gene ... Jose Manuel Charro Error scroll down modal on mobileClosed   Amelia   Updated February 5, 2024 at 9:50am   2 Most recent comment from Stefan Petrov:Hello Jose,Thanks for reaching out to us. It's not a bug, this issue occurs because of the two sliders for each booking form. By default, your website has a slider option, but when you open an ev ... Jacob Additional notification placeholdersClosed   Amelia   Updated February 5, 2024 at 9:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can set it like this for exampleYou paid %appointment_deposit_payment% and the appointment price is %appointment_price% you can pay the rest on this l ... Tim Event list not working on SafariClosed   Amelia   Updated February 5, 2024 at 9:25am   3 Most recent comment from Marko Davidović:Hello again Tim,Please try and complete the integration by following our documentation https://wpamelia.com/google-analytics/ and if the issue still appears on Safari we would need temporary admin c ... NOMIYAMA About transition to step-by-step reservation formClosed   Amelia   Updated February 5, 2024 at 8:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3576219/ For future ...