As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

erwin 8 spots in 2 services at the same timeClosed   Amelia   Updated February 9, 2024 at 10:31am   11 Most recent comment from Stefan Petrov:Hello erwin,Thanks for the credentials. I'm looking at the initial problem that you've described"I have 1 employee doing 2 services . (both have maximal number of of slots)  when somebody ... Franck Keppler Custom calendarClosed   Amelia   Updated February 9, 2024 at 10:13am   16 Most recent comment from Stefan Petrov:Hello Franck,You are welcome. Apologies, when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, i ... Tobias Legenstein Event Tags do not workClosed   Amelia   Updated February 9, 2024 at 9:50am   7 Most recent comment from Marko Davidović:Hello again Tobias,Thank you so much for that and please once you do can you please send us screenshots here so that we can send you coupons as a token of our appreciation?Looking forward to your rep ... Ste Anders Employee DisplayClosed   Amelia   Updated February 9, 2024 at 9:45am   4 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Ame ... Robert Good Calendar Day orderClosed   Amelia   Updated February 9, 2024 at 8:21am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a f ... Chelsea Custom FieldsClosed   Amelia   Updated February 9, 2024 at 8:13am   2 Most recent comment from Stefan Petrov:Hello Chelsea,Thanks for reaching out to us.Unfortunatelly, currently, the only option to assign the custom fields is from the backend, when creating custom fields. You would need to assign the custo ... Geert Leysen Translate months in notification parametersClosed   Amelia   Updated February 9, 2024 at 8:08am   7 Most recent comment from Marko Davidović:Hello again Geert,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient ... Jaramey Ham Special ServicesClosed   Amelia   Updated February 9, 2024 at 8:06am   2 Most recent comment from Stefan Petrov:Hello Jaramey Ham,Thanks for reaching out to us.This depends on the employee's working hours. If your employee is assigned to a particular service and you want to show the timeslots for this serv ... Mandy Oldfield Email notficationsClosed   Amelia   Updated February 9, 2024 at 7:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We went on your site and we made an appointment After that we immediately got your mailAs far as we can see everything is working fine and there are no i ... Marco van Wynbergen Logic customer flowClosed   Amelia   Updated February 9, 2024 at 7:47am   3 Most recent comment from Stefan Petrov:Hello Marco,Thanks for reaching out to us.Please, find the answers belowDo I need to always use the booking form of Amelia when booking for an event? Or can I create my own booking flow?There are two ... Karelia Carcasses Problem creating an appointment from the calendarClosed   Amelia   Updated February 8, 2024 at 3:29pm   7 Most recent comment from Stefan Petrov:Hello Karelia,Thank you very much. As promised, here is the SMS coupon that you can use 2B6CCED7Looking forward to hearing from you. Samuel Esteban Giraldo Ospina Puse un correo erroneo al generar la compraClosed   Amelia   Updated February 8, 2024 at 2:54pm   4 Most recent comment from Stefan Petrov:Hello Samuel,Thanks for the information. I've just got the feedback that is has been changed to the correct email.You can try and let us know if it works. erwin hide employeeClosed   Amelia   Updated February 8, 2024 at 1:31pm   2 Most recent comment from Stefan Petrov:Hello erwin,You can hide this field in the Customize section when you select the Step by Step Booking form 2.0 andYou can also hide the location field, as well.Let us know if you have any other questi ... Emily Cart & CheckoutClosed   Amelia   Updated February 8, 2024 at 1:27pm   6 Most recent comment from Stefan Petrov:Hello Emily,Usually, when you are integrating WooCoomerce for the first time, Amelia creates a product named "appointment" and it is automatically assigned to the service once the WooCoomerce is turne ... Irena time of bookingClosed   Amelia   Updated February 8, 2024 at 1:25pm   2 Most recent comment from Uroš Jovanović:Hello Irena,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits ...