As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Dustin Cancel URLClosed   Amelia   Updated April 23, 2024 at 8:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need only to insert % appointmnet_cancel_url% placeholder. If you copy that placeholder from the list, you must edit and remove the "spacing" before a ... Carin event notification to OrganizerClosed   Amelia   Updated April 23, 2024 at 8:07am   4 Most recent comment from Stefan Petrov:Hello Carin,Yes, since the user that has been added as "Organizer" will be "treated" as the organizer of that event and it will receive all emails. Also, other employees can be added in "stuff" field, ... Namika Customer field syncClosed   Amelia   Updated April 23, 2024 at 8:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please purge the cache from site and from the browser and changes should take affect. In case that they do not then it seems like a slightly more difficu ... Alex Boag-Munroe WooCommerce IntegrationClosed   Amelia   Updated April 23, 2024 at 7:59am   3 Most recent comment from Stefan Petrov:Hello Alex,Thanks for reaching out to us.Yes, ever since the WooCoomerce update, we've had some issues such as "empty cart" and issues where no customer information was sent to the checkout windo ... Stanislav Inquiry about Upgrading to Standard Version from StarterClosed   Amelia   Updated April 23, 2024 at 7:37am   5 Most recent comment from Stefan Petrov:Hello Stanislav,Great to hear that! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Shirley problem with AMELIA pluginClosed   Amelia   Updated April 23, 2024 at 6:58am   6 Most recent comment from Uroš Jovanović:Hello Shirley,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on ... Ki Smith booking form customizationClosed   Amelia   Updated April 23, 2024 at 6:05am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome. This is because you have set that maximum capacity is one so this is a single service not group service. Change this to 2 or more and then this option will show auto ... Brigitte Bauer TaxClosed   Amelia   Updated April 22, 2024 at 8:48pm   2 Most recent comment from Uroš Jovanović:Hello Bridgitte,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be im ... Diego Penaloza Lopez question about reservationsClosed   Amelia   Updated April 22, 2024 at 8:42pm   2 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for reaching out to us.1. For that purpose, you can configure custom duration for all services.2. Just change the time format on the WordPress General Settings and it will be a ... Benoit Lamaury Troubleshooting with notifications and Google Calendar SyncClosed   Amelia   Updated April 22, 2024 at 8:26pm   2 Most recent comment from Uroš Jovanović:Hello Benoit,Thank you for reaching out to us.We have noted this issue and passed it to our developers and it will be resolved as soon as possible.Please let me know if you have any other questions. Andzelika Woocommerce additional products for servicesClosed   Amelia   Updated April 22, 2024 at 6:53pm   20 Most recent comment from Uroš Jovanović:Hello Andzelika,Glad to hear that the issue has been resolved.I will have this ticket closed now. RICHARD D. WALDMAN calendarClosed   Amelia   Updated April 22, 2024 at 6:05pm   4 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for the update on this.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Robert Using Amelia for Accomodation RentalClosed   Amelia   Updated April 22, 2024 at 5:56pm   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possi ... Daniel Husband ShortlinkClosed   Amelia   Updated April 22, 2024 at 5:44pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Maria de los Angeles Martinez Medina Customer panel 2.0 NEWClosed   Amelia   Updated April 22, 2024 at 1:52pm   2 Most recent comment from Stefan Petrov:Hello Maria,Thanks for reaching out to us.This is the shortcode for the new customer panel that you can add to your page. There are two ways, you can either add the module "shortcode' and then p ...