We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marvin StepForm ErrorClosed   Amelia   Updated March 28, 2025 at 2:13pm   2 Most recent comment from Stefan Petrov:Hi Marvin, I hope you're doing well. Could you share the webpage where the booking form is created? Since WP Rocket is a caching plugin, it may interfere with Amelia, preventing the booking form ... Tiphaine Problème sur le mail pour accéder à l'espace clientClosed   Amelia   Updated March 28, 2025 at 1:04pm   4 Most recent comment from Stefan Petrov:Bonjour Tiphaine, C'est super ! Merci de m'avoir informé. Si vous avez d'autres questions, n'hésitez pas à ouvrir un nouveau ticket, et nous serons heureux de vous y aider. Bonn ... Kaella Charette Redirect link - URGENTClosed   Amelia   Updated March 28, 2025 at 11:41am   6 Most recent comment from Uroš Jovanović:Hello Kaëlla, Thank you for your response. The redirect function should work as I mentioned in my previous message, regardless of whether it's set globally or for specific events. Could you plea ... Yamato Japanese/Chinese translation suggestionClosed   Amelia   Updated March 28, 2025 at 10:28am   4 Most recent comment from Marko Davidović:Hello again, For now, this is how it works, and it depends on the third-party library. If any changes occur in the future, we will take them into consideration. Should you have any further inquiries, ... Max Acceptance or Rejection of a Participant for an EventClosed   Amelia   Updated March 28, 2025 at 10:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you need is some sort of membership feature and Amelia is not a membership plugin ... George Bolanos Amelia Front end is not working.Closed   Amelia   Updated March 28, 2025 at 9:42am   3 Most recent comment from Stefan Petrov:Hi George, I hope you are doing well.  Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Nathalie Smit calendarsClosed   Amelia   Updated March 28, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can show them separately via shortcodes https://wpamelia.com/amelia-shortcodes/ [ameliaeventslistbooking tag='physics'] if you want to sho ... Kat LocationsClosed   Amelia   Updated March 28, 2025 at 8:14am   10 Most recent comment from Uroš Jovanović:Dear Kat, You're very welcome! This functionality is not available yet, but we have passed your suggestion and feedback to our management for consideration. Let us know if there's anything e ... Jack Mollie paymentsClosed   Amelia   Updated March 28, 2025 at 8:01am   6 Most recent comment from Stefan Petrov:Hi Jack, I see, but as I mentioned earlier, this issue is not related to Amelia but rather to your Mollie account settings. Unfortunately, we don’t have access to your account, so this configuration ... Rafael Cabrelli Problema pagamento pix no BrasilClosed   Amelia   Updated March 28, 2025 at 6:39am   57 Most recent comment from Marko Davidović:Hello again, We can noot influnce how they and their payment system interpetae or show something. We can only say how Amelia works and Amelia follows the setting that you have set in WordPress setting ... Leonard Chan Bug Report - ImportantClosed   Amelia   Updated March 28, 2025 at 6:34am   6 Most recent comment from Marko Davidović:Hello again, You say the outcome did not meet expectations and does not seem to function correctly can you please elaborate more on this and explain what type of issue you have now? You can send us a ... Max Issues with Payment Status in AmeliaClosed   Amelia   Updated March 27, 2025 at 4:33pm   11 Most recent comment from Uroš Jovanović:Hello Max, Thank you for following up. Unfortunately, the issue has not been resolved yet. We are still working on it and will notify you as soon as we have an update. Thank you for your patience, and ... stefano roveda Wrong price in notification emailClosed   Amelia   Updated March 27, 2025 at 1:15pm   4 Most recent comment from Marko Davidović:Hello again, We just did that and there is no issue Perhaps this is simple issue of purging the cache and checking in finance section if this tax is added to that event  Please check this and let ... Khaled Omar Can't Install AmeliaClosed   Amelia   Updated March 27, 2025 at 12:55pm   24 Most recent comment from Uroš Jovanović:Hello Khaled, No worries at all! I understand the situation. Here’s the link to the WhatsApp notifications documentation along with a step-by-step guide on how to configure it: WhatsApp Notification ... thomas djoudi Recurring appointmentsClosed   Amelia   Updated March 27, 2025 at 12:44pm   4 Most recent comment from Stefan Petrov:Hi Thomas, Great, thanks for letting me know.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.