We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lukasz Google Tag ManagerClosed   Amelia   Updated 2 weeks ago   8 Most recent comment from Marko Davidović:Hello again, We just noticed that the file was not sent for some reason you can dowload it from this link  https://codefile.io/f/e2WDkkTA4w We wish you all the best and hope you have a wonderful day ... Rosa Whipple Zoom link not showing in notification emailsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Guellati Wassim dyAdjusting Service Price Based on a Custom Fieldervice i offerClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Guellati, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite v ... Clement rhein reminders to clientsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Clement, Thank you for reaching out to us. For that purpose, you will need to set up a cronjob on your website. cron is a Linux utility that schedules a command or script on your server to run ... Guillaume Lahaye Dead clic - Make full service box clickable instead of only buttonClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Guillaume, Thank you for reaching out and sharing this issue with us. At the moment, there is no specific solution to address the dead clicks on the image of services instead of the button. Howe ... Jorge What Happens to a Canceled Purchase in WooCommerce?Closed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Jorge, Thank you for your question! You can control how bookings made through WooCommerce are handled in Amelia by setting up the rules on the "Amelia > Settings > Payments" page. There, you can ... Sebastian Wilck Bug report: Woocommerce/Unpaid Bookings result in appointment with PayPalClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Sebastian, Please note that when WooCommerce handles payments, the payment processing and order status updates are managed on their end. If the issue is related to when the appointment is create ... Youssef Hesham Facebook Pixel Events Aren't workingClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Youssef, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Elizabeth Finlan Appointment times on website have changed themselvesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Elizabeth, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the ins ... Aurélie MARTIN probleme avec réservationClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Bonjour Aurélie, Pour mieux comprendre et résoudre ce problème, pourriez-vous s'il vous plaît nous fournir des captures d'écran des erreurs ou des blocages rencontrés lors de la réser ... Charlotte notification is not sent in the second languageClosed   Amelia   Updated 3 weeks ago   25 Most recent comment from Uroš Jovanović:Hello Charlotte, Thank you for the update! I'm glad to hear it worked. Let me know if you need anything else. Kaella Charette Unable to put :30 in an eventClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello again, In general settings please try and set default time slot step to 5 minutes for example. This should help. Should you have any further inquiries, we kindly request that you open separate t ... Jiri color task calendatClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Waht you want to achieve is not possible Im afraid. Our Dev team is working on backend ... Charlotte Export listClosed   Amelia   Updated 3 weeks ago   11 Most recent comment from Marko Davidović:Hello again, Unfortunately, no we can't provide you with an eta I'm afraid. This should be fixed in one of the future updates hopefully in the next one but we cannot make any promises in tha ... David NotificationsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello David, This issue is likely caused by emojis in the notification content. Amelia currently does not support saving notifications that contain emojis. Try removing them and saving again, and it s ...