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Public Tickets

Cesare Tinelli Unable to Assign Packages Manually on Amelia Pro PlanClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Cesare, Thank you for reaching out! Yes, it is possible to manually assign packages to customers in Amelia. You can do this by navigating to Amelia > Services > Packages > Manage Package and usi ... Remko Sieben 403 error on form publishClosed   Amelia   Updated 2 weeks ago   12 Most recent comment from Uroš Jovanović:Hello Remko, Thank you for the update on this. Glad to hear that the issue has been resolved. I will have this ticket closed now. Paul Nuttall Unable to add attendee to eventsClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Paul, Thank you for reaching out. The option for employees to create new customers is not currently available, but it will be in the near future. Let me know if you need any alternatives in the ... Chris D auto approve appointmentsClosed   Amelia   Updated 2 weeks ago   7 Most recent comment from Stefan Petrov:No problem, Chris. Keep me posted.  Tim ConfigurationClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Tim, Thank you for your message. Yes, using recurring events could be a better approach, especially if you want to schedule different courses on different days while ensuring availability is man ... Natascha Vantuykom Google calendar sync not working correctClosed   Amelia   Updated 2 weeks ago   10 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for your feedback and ongoing support of Amelia's development! We truly appreciate your patience and understanding. We do receive a wide range of suggestions for new fea ... Pires Georges credit card payment no longer worksClosed   Amelia   Updated 2 weeks ago   26 Most recent comment from Uroš Jovanović:Hello Pires, Glad to hear that it works fine now. Please let me know if you have any other questions. AMINE Not receiving Email even if it's requiredClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. To be honest this is the first time we have seen this type of issue. The only explanation that we have at this time (we will certainly check for more pos ... rula recurring appointmentClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi rula, Thanks for reaching out to us. Please, find the answers below  Is it possible for a customer to edit the date and time of a recurring appointment from their panel? I couldn’t find an optio ... Javier Alonso Configured ServiceClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Stefan Petrov:Hi Javier, Thanks for the access. The first thing I'm noticing is the wrong email configuration. Since you are using the third-party SMTP plugin, there shouldn't be the SMTP configured in Am ... Ashlee Client appointments are cancelling randomlyClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia can not under any circumstance cancel anything on its own. So this is either canceled by a customer or someone on the backend or if the appointmen ... Melissa timezonesClosed   Amelia   Updated 2 weeks ago   12 Most recent comment from Stefan Petrov:Hi Melissa, Apologies for the delayed response. There’s no need to assign services in the employee work hours, as those services are already assigned in the service settings. So, if you remove the s ... Kate Discount on custom field valueClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Kate, Thanks for reaching out to us.  Unfortunately, there is currently no such option with Amelia's built-in features. Discount codes can be only applied in Coupon fields on the last steps, ... Rainer Siebert PaymentsClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Rainer, Thanks for reaching out to us. This is not an error—all payments are automatically registered in the Amelia Finance section, and this can't be disabled. If you're referring to t ... Guddelmoni andrea Problème Reglage enplmyésClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Salut Andrea, Merci de m'avoir contacté. Pour mettre à jour Amelia, vous devez supprimer la version actuelle depuis la section du plugin Amelia, vider le cache, installer la nouvelle version, p ...