We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chantal change planClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Chantal, Thank you for confirming. The refund has been processed, and you can now proceed with purchasing the new license at your convenience. Let us know if you need any further assistance! Maria Mitchell Events and PackagesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Walid Shihaden AgendaClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. We encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com ... Joël Ferrari AppointmentsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Joël, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occur ... Rafael Albornoz How to apply the new ameliabooking.zip file to an existing installationClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Rafael, Yes, you can definitely do so, just make sure that you disable the "Delete Amelia content" option on the Amelia > Settings > Activation page. PLease let me know if that works for you. razvan cancel button not showingClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Razvan, The cancel button you are referring to is related to the Cart feature in Amelia. It will not be visible on the frontend unless the Cart feature is in use. If you're not using the Ca ... Alyn Thomsen Events ReportsClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Uroš Jovanović:Hello Caitlyn, Thank you for the update on this! I understand how important this feature would be for your organization. If there are any changes or improvements in the future, I’ll be sure to keep ... Gorast Cvetkovski Clearifications regarding time overlapClosed   Amelia   Updated 3 weeks ago   12 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for your feedback! I appreciate you sharing your experience and workaround. I'll make sure to pass along your suggestion for future improvements. Let me know if you need a ... Anja Booking slotsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can try and set in general settings that default time slot step I 5 minutes and turn off option Use service duration for booking a time slot This s ... Dani Fatal error when trying to make a purchaseClosed   Amelia   Updated 3 weeks ago   16 Most recent comment from Uroš Jovanović:Hello Dani, Thank you very much for that. Here is the $10 SMS notification credit I promised: EA369134 Please let me know if you have any other questions. Lyle de Groot W3 Cache SettingsClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Marko Davidović:Hello again, We will close this ticket now as you requested but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you th ... Max Golov LimitationClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This should be possible but with 2 separate booking not with cart at this time. Cart sees this as double booking so at this they need to have 2 separate ... roberto Pisana different pricesClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Filip Hegeduš Security Concerns – Preventing Abuse of Booking SystemClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Marko Davidović:Hello Steve, We are not familiar with to be honest but thank you for sharing this with Filip and us. Hopefully, this can help prevent fake submissions to either users as well. We wish you all the best ... Steve iCal authorisation per-userClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not sure what you are asking is exactly. Each emplyoee can be connected to their own separate account. If you can please elaborate more on what yo ...