We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex European Time bugClosed   Amelia   Updated March 31, 2025 at 11:28am   2 Most recent comment from Stefan Petrov:Hi Alex, Thanks for reaching out to us. You need to configure the timezone settings to the nearest city in your timezone, not UTC. This applies to both the website configuration and employee settings� ... Cortney downloadClosed   Amelia   Updated March 31, 2025 at 11:15am   2 Most recent comment from Stefan Petrov:Hi Cortney, Thanks for reaching out to us. Please check your spam folder. You should be able to log in to your TMS store account with the same email address you used for the purchase. However, you can ... Sea Chotikijsophon Cannot Add Domain to Amelia Pro LicenClosed   Amelia   Updated March 31, 2025 at 11:13am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. The license file can be downloaded from your TMS store plugin. However, if you are having issues downloading it, I can send it via WeTransfer so you can install i ... Paul Davidson EventsClosed   Amelia   Updated March 31, 2025 at 11:11am   2 Most recent comment from Stefan Petrov:Hi Paul, I hope you are doing well. Yes, there is an option to manage it, it's called "no show". This option can be enabled in User Role settings / Customer section. This is primarily used for A ... Robert Prise de rendez-vous & synchronisation avec Apple calendarClosed   Amelia   Updated March 31, 2025 at 10:56am   2 Most recent comment from Stefan Petrov:Hi Robert, Thanks for reaching out to us. Since there are two unrelated questions/topics, I would kindly ask you to open a new ticket for each subject. Our procedure is to have a separate ticket for e ... Gustav Eriksson Fatal error: Uncaught Error: Call to a member function getStatus() on null in /usr/www/users/fejaso/wp-content/plugins/ameliabooking/src/Application/Services/Reservation/AbstractReservationService.php:378Closed   Amelia   Updated March 31, 2025 at 9:08am   2 Most recent comment from Stefan Petrov:Hi Gustav, I hope you're doing well. Yes, unfortunately, this is a known issue, but we usually address it with a fix or an update. Of course, our goal is always to resolve it through an update so ... Jorge Google Calendar Integration with Amelia – Free or Paid Google Account?Closed   Amelia   Updated March 31, 2025 at 8:11am   2 Most recent comment from Stefan Petrov:Hi Jorge, Thanks for reaching out to us. I hope you are doing well. Please, find the answers below  1. Can I integrate Google Calendar using a free Google account, or is a paid Google Workspace accou ... Martin Laco Amelia Landing page EventClosed   Amelia   Updated March 31, 2025 at 7:45am   5 Most recent comment from Uroš Jovanović:Hello Martin, Glad to hear that we have found a solution for this. I will have this ticket closed now. Rasitha Herath Add a discount based on serviceClosed   Amelia   Updated March 30, 2025 at 5:16pm   2 Most recent comment from Uroš Jovanović:Hi Rasitha, Thank you for reaching out. Currently, Amelia does not support automatic recurring bookings within the Packages feature, nor does it provide built-in options or hooks to modify pricing dyn ... Jorge Issue with Pending Payment Not Blocking Service Slot in AmeliaClosed   Amelia   Updated March 30, 2025 at 5:15pm   2 Most recent comment from Uroš Jovanović:Hi Raquel, Thank you for reaching out! To better understand the issue, could you please provide us with a screen recording demonstrating the behavior? This will help us analyze whether it is expected ... Marcello URGENT: Upgrading Version does not workClosed   Amelia   Updated March 30, 2025 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Marcello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3846354/ For future reference, please don't op ... Tom Lotgerink Bruinenberg package not showing and workingClosed   Amelia   Updated March 30, 2025 at 4:33pm   2 Most recent comment from Uroš Jovanović:Hello Tom, Glad to hear that the issue has been resolved. I will have this ticket closed now. Please let me know if you have any other questions. Salam Emplyee panelClosed   Amelia   Updated March 30, 2025 at 4:22pm   4 Most recent comment from Uroš Jovanović:Hello Salam, Thank you for your update and for bringing this to our attention. We are aware that the updated version of the employee widget does not currently support the display of custom fields. We ... Jorge melia Not Sending Notifications to Clients After BookingClosed   Amelia   Updated March 28, 2025 at 3:17pm   2 Most recent comment from Uroš Jovanović:Hello Jorge, Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Clément WPRocket incompatibilityClosed   Amelia   Updated March 28, 2025 at 3:10pm   9 Most recent comment from Uroš Jovanović:Hello Clément, Thank you so much for sharing these screenshots with us! We appreciate the effort you put into providing this configuration. If anything needs further clarification or adjustment, we� ...