We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mitch Wise I can't understand how to use Amelia for my businessClosed   Amelia   Updated March 24, 2025 at 7:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will try to help and explain everything but 2hen you have several questions or issues please open a new seperate ticket, and we will help you there. I ... Sean Service Appointment Booking Time Options IssueClosed   Amelia   Updated March 24, 2025 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia can not show anything that is not already set up. So please check these several things If there is already booking made for for those dates at 6:0 ... Alexander Marinescu Caching Problem Calendar not showingClosed   Amelia   Updated March 24, 2025 at 6:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin fro ... Limpiarte Request for assistance to adjust the booking calendarClosed   Amelia   Updated March 24, 2025 at 6:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is no such specific option as that but you can perhaps try and use recurring appointment option.  You can set recurring option to 1 week for examp ... Youssef Hesham Send Email Notification to all Employees when a new appointment is bookedClosed   Amelia   Updated March 24, 2025 at 6:26am   19 Most recent comment from Marko Davidović:Hello again, In settings notifications settings you can add additional address  Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... erwin translationClosed   Amelia   Updated March 24, 2025 at 6:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Florence Cuenoud translationClosed   Amelia   Updated March 24, 2025 at 6:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short one-m ... Judith Form not loadingClosed   Amelia   Updated March 24, 2025 at 6:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short one-m ... Stephanie AZRI Service pricing not updating on frontClosed   Amelia   Updated March 23, 2025 at 9:11pm   2 Most recent comment from Uroš Jovanović:Hi Stephanie, Thank you for reaching out. Could you try clearing the cache and check if the updated price reflects on the front end? Also, please verify if there is a different price set for this serv ... Nina Flintham Issues with booking onto a classClosed   Amelia   Updated March 23, 2025 at 9:10pm   2 Most recent comment from Uroš Jovanović:Hello Nina, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3842527/ For future reference, please don't open m ... Gorast Cvetkovski Missing language switcher for Employee in Notifications in the backandClosed   Amelia   Updated March 23, 2025 at 9:08pm   2 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for reaching out to us. That is a default behaviour as there is no way to set multiple languages for notifications for an employee, only for a customer. Please feel free to sea ... David integrate with google forms or other forms plugginClosed   Amelia   Updated March 23, 2025 at 8:56pm   2 Most recent comment from Uroš Jovanović:Hello David, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Karin Remmers adjust label textClosed   Amelia   Updated March 23, 2025 at 8:48pm   10 Most recent comment from Uroš Jovanović:Hello Karim, Glad to hear that the issue has been resolved. I will have this ticket closed now. razvan manually add package to customberClosed   Amelia   Updated March 23, 2025 at 8:28pm   3 Most recent comment from Uroš Jovanović:Hello Razvan, Glad to hear that you found how to do this. I will have this ticket closed now. Gorast Cvetkovski How to get toClosed   Amelia   Updated March 21, 2025 at 2:07pm   4 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply.