We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Saskia LOADS OF REGISTARITIONS without bookingsClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Saskia, Thank you for the update! I appreciate you letting me know. If anything else comes up, feel free to reach out. Elian Goncalves Employee Panel 2.0 pending issueClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You are still using 1.0 old outdated version that is not maintained anymore please change to 2.0 and purge the cache and let us know if everything is fin ... Lysann Amelia plugin not showing on websiteClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Lysann, Thank you for the update on this. Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode? If this is th ... Marion Delval renouvellement abonnementClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Bonjour Marion, Merci pour votre message. Pour bénéficier du tarif de 129 euros, nous pouvons procéder à un remboursement de votre licence actuelle, après quoi vous pourrez acheter une nouvelle l ... Ken Barrett Discounts on bookings for membersClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Ken, Thank you for reaching out. Currently, Amelia does not have a built-in option to apply membership-based discounts through WooCommerce or Paid Memberships Pro. Discounts in Amelia can only b ... Michelle A Matthews Woocomerce Integration Email FailureClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This could be related to your rules. Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Setti ... Sofia Translation to GreekClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hi Sofia, Thank you for reaching out! Could you please provide a screen recording of the issue you're facing with the translations not appearing in the interface? This will help us understand the ... Lucas Packages and E-mail NotificationsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hi Lucas, To include Zoom links, time, and dates in the package purchase email, you'll need to add appointment-related placeholders to the %package_appointments_details% configuration. Then, incl ... Mathieu Galfré impossible to register event in back office 403 errorClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Mathieu, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occ ... razvan Calendar Working hoursClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Marko Davidović:Hello again, We are glad to hear that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all t ... Georgina Back button on booking formClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Georgina, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ... razvan employee sees no eventsClosed   Amelia   Updated 3 weeks ago   5 Most recent comment from razvan:Ok, thank you, i will do that. Corina Amelia's notifications to the employeeClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in t ... Kate Perrett Email notifications upon Booking or to get PasswordClosed   Amelia   Updated 3 weeks ago   7 Most recent comment from Marko Davidović:Hello again, This is not issue with Amelia. I discovered you have an issue with your Notifications, if I try to make any Test Email from the Amelia/Notifications section, for Customers or Employees, t ... Barbara Horvath Catalog Booking Form 2.0, broken TAB navigation in customer information panelClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Barbara, Thank you for bringing this to our attention. We're aware of the issue regarding the TAB key functionality and the phone number country code selection. These features are on our ra ...