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Public Tickets

Marguerite de Tanoüarn problem about hours in the mail confirmationClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Marguerite, This must be an issue with the time zone on your website. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works ... Joey Hebert Connecting squareClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Joey, Could you please provide a screen recording of the issue you're experiencing? This will help us understand the problem better and assist you more effectively. Thank you! Marco van Wynbergen Waitlist button layout not niceClosed   Amelia   Updated 3 weeks ago   39 Most recent comment from Stefan Petrov:Got it, it might be the best solution, after all :) PixelKit Version 7.9 - Customer Invoice Not SendingClosed   Amelia   Updated 3 weeks ago   28 Most recent comment from Stefan Petrov:We will make sure to update the changelog page once it's done. We are aware that a lot of our users use this combination of email configurations. Giam Assistance Required: Clearing Large Amelia Notifications Log FileClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Giam, Thank you for reaching out and for your patience. To address your concerns about the amelia_notifications_log file, here’s how you can proceed: 1. Safe Removal Instructions You can safel ... Amanda Problem with fieldsClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:I was referring to this section - When you open it, you see these booking forms You need to select Step by Step v2 and then select the Customer Information step / Options   Nael There are some availabilities which are still does not appearClosed   Amelia   Updated 3 weeks ago   16 Most recent comment from Stefan Petrov:Hi Nael, You are welcome, as always. You are free to reopen this ticket, in case the issue happens again and as soon as you have a video or more information. Please note that the ticket will be automa ... Marjorie Curtis Gift CertifidcatesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We don't have gift vouchers but we have an option for creating discount codes. Th ... Filip Štěrba Issue with automated booking assignmentsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This can only happen if you created a conflict of roles. Can you please check in WordPress users if you have several roles added to this user? For exampl ... Jen Lucas Appointments not updatingClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Jen, Glad to hear that the issue has been resolved. Please let me know if you have any other questions. Lina Event slots capacityClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, you can hide this in customize section. We have two booking forms list end calendar and make sure to set this in proper form and please note that th ... Dima Vaneva Amelia plugin no longer displays on my homepageClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:  Hello Dima, Thank you for your kind words and for sharing your reviews—they’re greatly appreciated! Since the SMS credit isn’t suitable for your needs, we’d be happy to offer ... Elizabeth Finlan Customer NotificationsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:    Hello there, Thank you for reaching out to us. We are not completely sure what exactly the issue is. But Amelia can not send the mail to wrong address unless this address is somehow related to t ... Brandon Teschke StripeClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Brandon, Thanks for the update. I was also about to check this. We always check if there is the latest version installed. Great to see that it working now.  If you have any other questions, please ... John issues with 7.9 versionClosed   Amelia   Updated 3 weeks ago   3 Most recent comment from Uroš Jovanović:Hello John, This issue occurs with many plugins due to the WordPress 6.7 update. The current solution is to disable the debug mode in the wp-config.php file. You can find more information on the issue ...