We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

John Edward Labor Download ProblemClosed   Amelia   Updated April 1, 2025 at 2:24pm   2 Most recent comment from Stefan Petrov:Hello John, Thank you for reaching out to us. I hope you are doing well. I assume you are referring to the Amelia license? It can be downloaded via the TMS Store account. However, the issue might be r ... Charlotte How to generate an Excel list of confirmed participants only, without deleting any registrations?Closed   Amelia   Updated April 1, 2025 at 2:09pm   2 Most recent comment from Stefan Petrov:Hi Charlotte, Thanks for reaching out to us. Unfortunatelly, there is no such option currently. Amelia will always export the full list of attendees, the only solution would be to delete the appointme ... Malte Becker Erinnerung per EmailClosed   Amelia   Updated April 1, 2025 at 12:45pm   7 Most recent comment from Uroš Jovanović:Hallo Malte, Freut mich zu hören, dass es funktioniert! 😊 Falls du noch weitere Fragen hast oder etwas getestet werden muss, lass es mich wissen. Frances Hurley Events and MerchandiseClosed   Amelia   Updated April 1, 2025 at 11:08am   4 Most recent comment from Stefan Petrov:Hi Frances, Unfortunately, you can't filter the event list directly to show only specific events automatically. The event list will display all events created from the backend. However, you can u ... George PlaceholdersClosed   Amelia   Updated April 1, 2025 at 10:11am   4 Most recent comment from Stefan Petrov:Hi George, That would work too, I hadn’t thought about that. Great to see that you were able to find the solution. Looking forward to hearing from you regarding any other questions or issues. Best r ... Morten Ellegaard Calendar of free periodsClosed   Amelia   Updated April 1, 2025 at 9:57am   2 Most recent comment from Uroš Jovanović:Hi Morten, Thanks for reaching out! To achieve this setup, you can remove the work hours for all employees and enable the "Allow admin to book at any time" option under Amelia > Settings > Roles. This ... atelierdosul Services - Base Service FeeClosed   Amelia   Updated April 1, 2025 at 9:32am   6 Most recent comment from Uroš Jovanović:Hi Filipe, Thank you for your suggestion! We appreciate your feedback on implementing a service base fee with additional pricing based on the number of people. We understand how this would be useful f ... Laurent Change orderClosed   Amelia   Updated April 1, 2025 at 9:11am   4 Most recent comment from Stefan Petrov:Hi Laurent, You're welcome. Feel free to reach out to us with a new ticket if you have any other questions or issues. Best regards and have a nice day. James Package Booking issueClosed   Amelia   Updated April 1, 2025 at 9:00am   4 Most recent comment from Stefan Petrov:Hi James, Amelia doesn’t have its own date/time settings, as it uses the settings from WordPress. However, some custom formats are not supported. If unsupported formats are used, the date/time may d ... Jack Hanson Changing textClosed   Amelia   Updated March 31, 2025 at 4:36pm   2 Most recent comment from Uroš Jovanović:Hello Jack, Thank you for reaching out to us. Please check the following video for this purpose. Let me know if that works for you. Jasper Sierink Calendar viewClosed   Amelia   Updated March 31, 2025 at 4:32pm   2 Most recent comment from Uroš Jovanović:Hello Jasper, Thank you for reaching out to us. Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you have ... Christina Urgent: Booking System Error with "Special Day" SettingsClosed   Amelia   Updated March 31, 2025 at 4:23pm   4 Most recent comment from Uroš Jovanović:Hi Christina, I'm glad to hear that the issue has been resolved on your side! If you need any further assistance, feel free to reach out. Have a great day! Chantal CANCEL EVENTS BY THE atendeesClosed   Amelia   Updated March 31, 2025 at 2:21pm   2 Most recent comment from Stefan Petrov:Hi Chantal, Thanks for reaching out to us. Customers can't manage their bookings through the customer panel, but there are permissions that can be enabled or disabled through the User Panel setti ... Virginia Leon solicitud de reembolsoClosed   Amelia   Updated March 31, 2025 at 2:09pm   2 Most recent comment from Stefan Petrov:Hi Virginia, Thanks for reaching out to us, and sorry to hear that you’re moving away from Amelia. I’ve requested a refund for your license. Please note that it typically takes 5–7 business days ... Travis R Hedrick %payment_link_woocommerce% for waitinglist customersClosed   Amelia   Updated March 31, 2025 at 12:00pm   6 Most recent comment from Uroš Jovanović:Hello Travis, Thank you for reaching out. The issue with the payment link has not yet been resolved, but we are actively working on it. I will keep you updated as soon as we have a solution. As for ch ...