Public Tickets
Himanshu
Issue with Recurring Appointment Payment SetupClosed
Amelia
Updated 3 weeks ago
10
Most recent comment from Stefan Petrov:Hi Borah,
Sorry for the prolonged troubleshooting, i was finally able to see the whole process you are referring to. Actually, this is not an issue, the option "allow customers to pay for all appointm ...
Jarek
CheckboxesClosed
Amelia
Updated 3 weeks ago
12
Most recent comment from Uroš Jovanović:Hello Jarek,
Glad to be able to assist you.
Please let me know if you have any other questions.
Jarek
cityClosed
Amelia
Updated 3 weeks ago
12
Most recent comment from Uroš Jovanović:Hello Jarek,
Thank you very much for that and my apologies for asking again.
ronnie adams
Employees and Customer AccessClosed
Amelia
Updated 3 weeks ago
4
Most recent comment from Marko Davidović:Hello again,
Employees should be able to see only the customers that have booked with them up to that point. You can test this easily by creating new employee and log in to the employee panel.
Should ...
Sullyvan
Hours appointmentsClosed
Amelia
Updated 3 weeks ago
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
Please check the employee work hours not general work hours.
The availability of the service is defined by employees' working hours, so you would ...
Michael Hendricks
Booking formClosed
Amelia
Updated 3 weeks ago
3
Most recent comment from Marko Davidović:Hello again,
We just got the feedback from our colleagues and they have told us that you can apply this CSS
.amelia-v2-booking #amelia-container .m-phone-number-input__country-flag {
width: auto; ...
Celine Böse
Cancellation linkClosed
Amelia
Updated 3 weeks ago
7
Most recent comment from Uroš Jovanović:Hello Celine,
Thank you for the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Ines Della Valle
Refund RequestClosed
Amelia
Updated 3 weeks ago
13
Most recent comment from Stefan Petrov:Hello Ines,
We are still checking, but please feel free to continue the conversation on your email. My colleague will provide additional assistance there.
Thomas
Cron Job erstellenClosed
Amelia
Updated 3 weeks ago
8
Most recent comment from Stefan Petrov:Hi Thomas,
Thanks for the access. I can see that the cron job is configured properly but I was able to find this article regarding the issue that occurs here. Some solutions / workarounds are mentione ...
Jarek
Payment SummaryClosed
Amelia
Updated 3 weeks ago
7
Most recent comment from Marko Davidović:Hello again,
There is no issue on your site and we mentioned in our previous reply if you are using WooCommerce which you are
Then you have a different view since you are redirected to WooCommerce. T ...
Jordi
Expired linkClosed
Amelia
Updated 3 weeks ago
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme.
With all standa ...
Gianmarco
Amelia plugin doesn't send any email to my customerClosed
Amelia
Updated 3 weeks ago
7
Most recent comment from Marko Davidović:Hello again,
You are using the old version of Amelia
We now have a new version of Amelia. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of ...
George
Employee Times Show an Hour EarlierClosed
Amelia
Updated 3 weeks ago
8
Most recent comment from Stefan Petrov:Hello Melanie,
When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and question ...
Loft33
Odd employee holiday collisionClosed
Amelia
Updated 3 weeks ago
13
Most recent comment from Uroš Jovanović:Hello,
Glad to be able to assist you.
Please let me know if you have any other questions.
pmtd
How to set the service to only rest for a certain period of time?Closed
Amelia
Updated 3 weeks ago
4
Most recent comment from Stefan Petrov:Hello pmtd,
Unfortunatelly, you won't be able to configure this with one service since you have two periods with different durations. 10 AM to 12 PM is the 2 hours duration service, while the oth ...