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Hi,
When I change the location of an event, the clients does not get a notification.
When I change the time, they get one. so it is working, only not when the location is changed. The documentation says it should work: https://wpamelia.com/notifications/
Some times we change the location because of the weather (inside training or outside training), so it would be very useful when it works.
Other notifications works as intended.
Hi Dennis,
Thanks for reaching out to us. I assume you’ve set up the SMTP protocol for email notifications? The "Appointment details changed" notification is triggered when:
The assigned employee is changed
The location is changed
Extras are added or modified
That said, it's crucial to have the email configuration set up correctly for these notifications to be sent. If you haven’t already, you can find more details about configuring email notifications on this link.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
SMTP is set up and working for other notifications.
I am talking about events, not appointments. And yes, when I change the time, the notification works great. But when I change the location, there is no notification. When I save the event, I choose inform clients and only for that event.
Event Details Changed
This email will be sent after the Event details changed. Regardless of what the change was:
Hi Dennis,
Thanks for the explanation. However, I’ll need to ask for the WP admin credentials so I can take a closer look. When testing this on our local server, the notifications are sent as expected—even when changing the location or updating the staff/organizer, the "Event Details Changed" notification template is triggered correctly. With access, I’ll be able to investigate further and see what might be causing the issue on your end.
Looking forward to your response.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Dennis,
Thanks for the access. I've tried to reproduce the issue you've mentioned on our local host, apparently, the event details changed notification is sent if the employee is added in staff field in event settings and if the location is changed, which is not the case our your website. The only potential issue i see is the SMTP hosting settings. I have it configured to google host, perhaps you can change it to Google for testing purpose?
Kind Regards,
Stefan Petrov
[email protected]
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Hi, I did some more testing and now things are completely messed up.
Scenario 1:
Under event notifications:
Event changed: on
Event cancelled: off
Then:
Event changed: change location
Notify client: on
Only apply to this one
Result: Notification does not work.
Scenario 2:
Under event notifications:
Event changed: off
Event cancelled: on
Then:
Event changed: change location
Notify client: on
Only apply to this one
Result: Notification does work, but I get the “details changed” notification and the default one (in English), not the custom one (in Dutch).
SMTP should be working, right? Because otherwise I shouldn’t be getting any notifications at all, and for appointments I do get all the correct notifications. Or am I missing something?
Hi Dennis,
The issue stems from having the same language configured twice. Your default language is set to Dutch (Netherlands), and you've also added Dutch as an additional language in the General settings. As a result, two separate notification templates were created for the same language.
If you check the Notification settings at the top, you’ll notice both templates listed—even though the default one is already in Dutch. This setup is helpful for multilingual websites, but since that’s not the case here, you can simply leave the default language set to Dutch and remove the additional one. That way, only a single template will be used for notifications.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Thanks! It is working now, but the event cancelled notification is send when I change the locations. It's not a problem for me, but maybe it is for others?
I think it was the issue all the time. I only had the 'event changed' notification selected.