We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Florian Moreno Stripe order customer name displayClosed   Amelia   Updated March 2, 2020 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello FlorianThank you for your purchase.Please download the beta version of Amelia attached to my response.When you install it, you need to go to wp_options table in the database, and search for "ame ... isabela Couto Machado Não consigo ATIVARClosed   Amelia   Updated March 2, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello isabelaThank you for your purchase.Please note that English is the only supported language for support.If you see this screen, that means that you still have the Lite version of the plugin insta ... mike Reply to SMSClosed   Amelia   Updated March 2, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello mikeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestion, though. We carefully follow cust ... Filip Wierzbiański Can't hide employee dropdown with CSS.Closed   Amelia   Updated March 2, 2020 at 9:00am   10 Most recent comment from Aleksandar Vuković:Thanks FilipIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Fabrizio Need to remove "Any employee" choiseClosed   Amelia   Updated March 2, 2020 at 7:43am   4 Most recent comment from Aleksandar Vuković:Hi again Fabrizio.Sure, this is the CSS I used on my local setup: body > div.el-select-dropdown.el-popper > div.el-scrollbar > div.el-select-dropdown__wrap.el-scrollbar__wrap > ul > li.el-select-dropd ... Kevin Tracy Colors and stylesClosed   Amelia   Updated February 28, 2020 at 11:18am   2 Most recent comment from Aleksandar Vuković:Hello KevinThank you for your purchase.When you change colors in the Customize section, please delete cache from your browser and refresh your page.This needs to be done in order for you to see the ch ... Stæven Frey LocationClosed   Amelia   Updated February 28, 2020 at 11:11am   3 Most recent comment from Aleksandar Vuković:Hello Stæven and HeatherZoom integration is currently under development, so it should be included in the plugin in the next month or two.However, at the moment, it is not possible to add a location ... Heather Wright schedulingClosed   Amelia   Updated February 28, 2020 at 10:02am   2 Most recent comment from [deleted]:Hello Heather, If you are talking about Google calendar, you can put placeholders for information you want to see in the Calendar, to the fields 'Event Title' and 'Event Description& ... Candi Christman the calendar won't change to the settings I set for the employee. It blocks out the whole mothClosed   Amelia   Updated February 28, 2020 at 9:40am   2 Most recent comment from [deleted]:Hello Candi Christman, Could you please check if the assigned service (together with buffer times) can fit in the work hours period that you set for that employee?  Anna Locations, Employees and calendarsClosed   Amelia   Updated February 27, 2020 at 1:53pm   5 Most recent comment from [deleted]:Hello Anna, Could you please tell me have you added more locations to Amelia -> Locations? If not, please add more locations and add one default location in the Details page and check please if you a ... Mario Can't list all eventsClosed   Amelia   Updated February 27, 2020 at 1:51pm   2 Most recent comment from [deleted]:Hello Mario, Thank you for your purchase. Events that happened in the past or started in the past are not shown on the front-end in Amelia, and this can't be achieved with any shortcode. Unfo ... Courtney King US Daylight Savings TimeClosed   Amelia   Updated February 27, 2020 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello CourtneyAmelia doesn't have any Time Zone settings, so it depends on WordPress' time zone. Which date did you select when you tried to make an appointment? If it's after March 9 ... William Decker Time Zone issuesClosed   Amelia   Updated February 27, 2020 at 9:37am   2 Most recent comment from Aleksandar Vuković:Hello WilliamAmelia doesn't have any time zone settings, and it inherits it from WordPress.If your WordPress is configured in MST, everyone who logs in will see all times in that time zone (in ba ... mike GDPR field by defaultClosed   Amelia   Updated February 27, 2020 at 8:34am   2 Most recent comment from Aleksandar Vuković:Hello mikeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good idea though, and I'll forward it to our de ... Susanna Townsend Make phone number requiredClosed   Amelia   Updated February 26, 2020 at 5:28pm   2 Most recent comment from Aleksandar Vuković:Hey SusannaYou can set the phone number to be a mandatory field in general settings of Amelia.