We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Teresa Syms Recurring appointmentsClosed   Amelia   Updated March 5, 2020 at 11:03am   2 Most recent comment from [deleted]:Hello Teresa Syms, Thank you for your purchase. Unfortunately, recurring appointments in Amelia are not possible with its current built-in feature. Only one time slot/appointment at a time can be bo ... Kevin Tracy Start week on Sunday, not MondayClosed   Amelia   Updated March 5, 2020 at 9:05am   4 Most recent comment from [deleted]:You are welcome, Kevin. Glad I could help. If you have any  other questions or concerns feel free to open a new ticket and we will gladly help, Alex Office365 IntegrationClosed   Amelia   Updated March 4, 2020 at 10:46am   2 Most recent comment from [deleted]:Hello Alex, Thank you for your purchase. I am sorry that I have to disappoint you for this one but, unfortunately, Office 365 synchronization with Amelia will not be implemented soon. We do have i ... alfio Effective translationClosed   Amelia   Updated March 4, 2020 at 9:36am   2 Most recent comment from Aleksandar Vuković:Hello alfioI suppose Labels Settings are enabled in Amelia Settings. They override the .po files for Service and Employee strings.Please disable Labels Settings, and it should be resolved. Laura Moreno google calendar viewClosed   Amelia   Updated March 3, 2020 at 6:03pm   4 Most recent comment from Aleksandar Vuković:Hi again LauraYou're welcome. Sorry I couldn't provide a positive response.We're developing the plugin constantly, so I'm the future this too may be included. I have forwarded the ... tHOMAS booking optionClosed   Amelia   Updated March 3, 2020 at 12:58pm   2 Most recent comment from [deleted]:Hello Thomas, Thank you for your purchase. The work hours of the employees in Amelia are set weekly and for weeks in advance. Some of our users use the Special days option for this purpose - to set ... Sitely Email placeholder for chosen payment methodClosed   Amelia   Updated March 3, 2020 at 12:24pm   2 Most recent comment from [deleted]:Hello Sitely, Unfortunately, this isn't possible in Amelia with its current built-in features and it isn't planned for now as it haven't been requested by our users until now. But I w ... Manon change fontClosed   Amelia   Updated March 3, 2020 at 11:50am   4 Most recent comment from [deleted]:You are welcome, Manon. Great, glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Christine Baker Marriage Changing available appointment from the default hoursClosed   Amelia   Updated March 3, 2020 at 10:27am   4 Most recent comment from [deleted]:Hello Christine, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and ... Kevin Tracy Hide calendar after finishing bookingClosed   Amelia   Updated March 3, 2020 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello KevinI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This would have to be done as a custom solution, which is not i ... Susanna Townsend Coupons Not ShowingClosed   Amelia   Updated March 3, 2020 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hello again SusannaHave you enabled coupons in Payment settings? Donald Schaffer Show location, not count on eventsClosed   Amelia   Updated March 3, 2020 at 9:01am   4 Most recent comment from Aleksandar Vuković:Good news, DonaldThanks for double checking that. I did not scroll to the bottom of the page, so I missed that issue.I'm glad to hear it's working as expected now.If you have any further que ... mattias export events attendeesClosed   Amelia   Updated March 3, 2020 at 8:58am   2 Most recent comment from Aleksandar Vuković:Hello MattiasThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers are working on inc ... Anupa Panjabi supportClosed   Amelia   Updated March 2, 2020 at 5:01pm   28 Most recent comment from [deleted]:You are welcome, Anupa. Glad to hear that. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. SYS support Default timeslotClosed   Amelia   Updated March 2, 2020 at 2:42pm   2 Most recent comment from [deleted]:Hello Maarten Ligthart, Could you please tell me have you enabled the option 'Use service duration for booking a time slot' in Amelia -> Settings -> General Settings? If yes, please disable ...