Okay
  Public Ticket #2388647
Bug
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Comments

  • thomas started the conversation

    Hello,

    I configured amelia, when I put the shortcode in the site it does not correspond to the reservation parameters that I put.

  • thomas replied

    it matches every other time .. sometimes it doesn't work, sometimes it works

  • [deleted] replied

    Hello thomas, 

    That shortcode is not available in Amelia (combination of employee and location) and that is why you have issues with it. 

    These are the shortcodes that you can use on your pages for Amelia:

    1. For Step-by-Step Booking Wizard view:
      1. [ameliabooking] if you want to show the basic Step-by-step Booking wizard,
      2. [ameliabooking category=1] if you want to show only the services from a category with ID 1,
      3. [ameliabooking service=1] if you want to show the booking form for the service with ID 1.
      4. [ameliabooking employee=1] if you want to show the booking form for the employee with ID 1,
      5. [ameliabooking location=1] if you want to show the booking form for the location with ID 1,
      6. [ameliabooking category=1 employee=1] if you want to show only the services from a category with ID 1 that are assigned to the employee with ID 1,
      7. [ameliabooking category=1 location=1] if you want to show only the services from a category with ID 1 that are provided on the location with ID 1,
    2. For the Service Catalog view:
      1. [ameliacatalog] if you want to show the basic Service Catalog view,
      2. [ameliacatalog category=1] if you want to show only the services from a category with ID 1,
      3. [ameliacatalog service=1] if you want to show this form for the service with ID 1,
      4. [ameliacatalog employee=1] if you want to show the services of one specific employee with ID 1,
      5. [ameliacatalog location=1] if you want to show the services of one specific location with ID 1,
      6. [ameliacatalog category=1 employee=1] if you want to show only the services from a category with ID 1 that are assigned to the employee with ID 1,
      7. [ameliacatalog category=1 location=1] if you want to show only the services from a category with ID 1 that are provided on the location with ID 1,
    3. For the Search view:
      1. [ameliasearch] if you want to show the basic search view,
      2. [ameliasearch today=1] if you want to show the search view with a preselected current date.
    4. For the Event booking:
      1. [ameliaevents] if you want to show list of all your events,
      2. [ameliaevents tag=’name’] if you want to show just the events that belongs to the same tag defined during the creation of events, where “name” will be replaced with the tag name,
      3. [ameliaevents event=1] if you want to show only the event with ID 1 without its recurring events,
      4. [ameliaevents event=1 recurring=1] if you want to show the event with ID 1 with all his recurring events.
    5. Amelia Front-end Customer Panel
      1. [ameliacustomerpanel appointments=1 events=1] if you want to show both Appointments and Events,
      2. [ameliacustomerpanel events=1] if you want to show only Events,
      3. [ameliacustomerpanel appointments=1] if you want to show only Appointments in the Customer Panel.

    And you can find them listed in the FAQ section on our website. 

    If you have any further questions feel free to ask. 

  • thomas replied

    Hello, 

    I change that because the problem is not solve.. what I would like is to just have booking for this employee. There I have all displayed look my shortcode please

    I have another problem, when I click on a reservation window on the front, my page goes down..

  • [deleted] replied

    Hello thomas, 

    If you want to have a shortcode for one employee then you need to use this shortcode : 

    [ameliabooking employee=1]  - you would modify it to the ID number of the employee of course.

    not the one with location = ID that you sent in the screenshot ([ameliabooking location=15])


    Regarding the issue that the page goes down, please add this script (as simple Text/or format HTML) to the page where you have your Amelia shortcode and let me know if the issue is gone: 

    <script>
    window.ameliaBooking = {disableScrollView: true}
    </script>

  • thomas replied

    I change the shortcode and the problem is not solve.. 

    Look: 



    Thanks for the script its working :D

  • thomas replied

    I noticed that the problem occurs more often on mobile

  • [deleted] replied

    Hello thomas, 

    Could you please send me the URL of the page where you have your Amelia shortcode so I can check it out? Thank you.

    You are welcome. Glad to hear that the issue is gone. 

  •   thomas replied privately
  •   [deleted] replied privately
  •   thomas replied privately
  • thomas replied

    Hello, the problem is not solve..

    Sorry to revive you but the activity of my company is currently stopped because of that.

  • [deleted] replied

    Hello thomas, 

    Thank you for the credentials. 

    Sorry, but I looked and then consulted one of our developers and we were trying to find where the issue is coming from, but there isn't any issue nor any error that could cause such behavior. 

    Could you please check your cache, as it can be maybe a caching issue, I see that when I am logged in to WordPress I see the booking form for this employee, and when I visit the page from incognito or in another browser the booking form is most times like there is no employee ID in the shortcode. Please check your caching settings on your website, or if you have some plugin for this purpose on your website, check the settings refresh the cache. 

    Let me know if this helped!

  • thomas replied

    I have cache enabler, I have already empty the cache and nothing helps..

  • [deleted] replied

    Hello thomas, 

    If that is a plugin please deactivate it, and check if the issue is gone with the shortcode.