As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Diana Page calendarClosed   Amelia   Updated June 26, 2020 at 4:57pm   4 Most recent comment from [deleted]:You are welcome, Diana. There isn't a possibility to have Service duration longer than 24 hours in Amelia with its current built-in features, unfortunately. Check out the Events feature for this ... Jörg Booking-ButtonClosed   Amelia   Updated June 26, 2020 at 4:24pm   6 Most recent comment from [deleted]:Hello Jörg,That would be the source code of the plugin and we can't provide that, unfortunately. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... donny satria handono Error 500Closed   Amelia   Updated June 26, 2020 at 4:06pm   2 Most recent comment from Miloš Jovanović:HI donny,Thank you for your purchase.This issue can be related to this ticket https://tmsplugins.ticksy.com/ticket/2453830/I assume this will be fixed as well once the issue is solved on that ticket ... Christian Lara Coupon registration record on payment informationClosed   Amelia   Updated June 26, 2020 at 3:50pm   6 Most recent comment from [deleted]:You are welcome. I am not sure about this one, how they would do the customization and whether it will be saved after each update of Amelia, you would need to check this out with them. In general, ... donny satria handono keep errorClosed   Amelia   Updated June 26, 2020 at 2:26pm   2 Most recent comment from [deleted]:Hello donny satria handono,I've just replied to the other ticket that you have and the same applies for this issue, so please check it out and we will continue solving your issue there. Thank yo ... Cynthia Redirect RI stuck on staging site URLClosed   Amelia   Updated June 26, 2020 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hi CynthiaI will post what needs to be done here, in a public ticket, so hopefully it'll help others as well.To change the URI, you'll need to go into your database, but please be careful w ... lan Employee Register and Set from FrontendClosed   Amelia   Updated June 26, 2020 at 1:46pm   27 Most recent comment from [deleted]:Hello Ian, Thank you for the credentials.After investigation the developers found this: Regarding saving the Work Hours, that works but you need to delete cache afterwards in order to see this chan ... Beth Sanders Need to redirectClosed   Amelia   Updated June 26, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello BethYou can set the redirect URL in General settings of Amelia: Alexandre CAPPE TranslationClosed   Amelia   Updated June 26, 2020 at 12:35pm   2 Most recent comment from [deleted]:Hello Alexandre, They are in the .po files, but please check if you disabled Labels in Amelia -> Settings -> Labels. When the Labels are enabled the strings that you provide there for employee/s and ... Sarah Minor Fatal Error on my websiteClosed   Amelia   Updated June 26, 2020 at 12:02pm   2 Most recent comment from [deleted]:Hello Sarah Minor, The error that you have is because there is a conflict between Amelia and woo-mailerlite plugin, you can see this plugin as well in the error/screenshot you sent. Could you please ... Becca Can confirmation emails automatically link to files attached during booking?Closed   Amelia   Updated June 26, 2020 at 11:18am   2 Most recent comment from [deleted]:Hello Becca, Thank you for your purchase. You can add information from the custom fields to the email notifications using the placeholders,  but this isn't possible for the attachment custom ... Jacqueline Barrett Service not workingClosed   Amelia   Updated June 26, 2020 at 11:01am   2 Most recent comment from [deleted]:Hello Jacqueline Barrett, Thank you for your purchase. Could you please tell me what issue exactly do you have with Amelia so we can help out? Thank you.  Victor How to remove the blue circle with 3 letters inside ?Closed   Amelia   Updated June 26, 2020 at 10:09am   2 Most recent comment from [deleted]:Hello Victor, Thank you for your purchase.This can be hidden with adding custom CSS to the page where you have Amelia. Please try adding this format HTML to the page:  .am-category-services-thumbs ... Ricardo Export Employees en ServicesClosed   Amelia   Updated June 26, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello RicardoThere are no built-in functions to do that, but I suppose you would be able to export/import employees and customers if you copy the wp_amelia_users table from one site to another. It&# ... Aletta van Oostveen connecting Amelia with Google CalenderClosed   Amelia   Updated June 26, 2020 at 9:35am   5 Most recent comment from Aleksandar Vuković:Hi again AlettaI logged in, and saw that "Remove Google Calendar busy slots" wasn't enabled:I enabled it, and increased the maximum number of returned events to 1000, so now your busy events fro ...