We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Astrid Storey Storey Repeat Customers Bad Email after updateClosed   Amelia   Updated June 23, 2020 at 9:07am   8 Most recent comment from [deleted]:Hello Astrid, If the Test emails work then the notifications settings are OK and the email notifications work properly in Amelia. Could you please make one test appointment and see if you get the e ... Cyrus Amelia Booking SystemClosed   Amelia   Updated June 23, 2020 at 8:28am   4 Most recent comment from [deleted]:Hello Cyrus, I see these questions are the same as in the ticket you opened earlier and I've just replied to that ticket, so please check it out. If you have any other questions or concerns ... Sanchayita AppointmentsClosed   Amelia   Updated June 23, 2020 at 8:07am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaAre you logged in? This can only happen if you're logged into your WordPress account.Your future customers won't be logged in, so if you open the booking form from a private ... Ashin Iqbal Amelia Employees add automaticallyClosed   Amelia   Updated June 22, 2020 at 4:49pm   6 Most recent comment from [deleted]:Hello Ashin Iqbal,The only way for creating Employees in Amelia is in the back-end of WordPress, Amelia -> Employees page. There isn't a possibility for them to book and be approved in the back- ... kevin User Wordpress VS User AmeliaClosed   Amelia   Updated June 22, 2020 at 3:15pm   5 Most recent comment from [deleted]:You are welcome, Kevin. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Sharzon Ahmed Calander time incorrectClosed   Amelia   Updated June 22, 2020 at 3:05pm   2 Most recent comment from Miloš Jovanović:Hi Sharzon,Thank you for your purchase.Sorry for late response, we are not working on weekends.This looks like to me that there is some issue with the set up of the working time and time slots.Please ... Tim Moran Setting up mailgun for notificationsClosed   Amelia   Updated June 22, 2020 at 2:44pm   2 Most recent comment from Miloš Jovanović:HI Tim,Thank you for your purchase.Sorry for late response and not reaching you sooner, we are not working on weekends.If you have any more questions feel free to open a new ticket, we will gladly he ... Mark Exell error when try to add a service categoryClosed   Amelia   Updated June 22, 2020 at 2:08pm   2 Most recent comment from Miloš Jovanović:HI Mark,Thank you for your purchase.Sorry for late response, we are not working on weekends.Can you please tell me did you follow these steps from our guide. https://wpamelia.com/quickstart/Also, pl ... Mickael buttonClosed   Amelia   Updated June 22, 2020 at 2:06pm   4 Most recent comment from Miloš Jovanović:Hi Mickael,Sorry for late response, we are not working on weekends.The closest booking form like you mentioned is when using [ameliacatalog] shortcode The customer will choose category, then service ... kevingbishop Recent UpdateClosed   Amelia   Updated June 22, 2020 at 1:28pm   2 Most recent comment from Miloš Jovanović:HI kevingbishop,Thank you for your purchaseYou can check our changelog on this linkhttps://wpamelia.com/changelog/Best regards. Remko Sieben Buffer time + duration of appointmentsClosed   Amelia   Updated June 22, 2020 at 1:27pm   2 Most recent comment from [deleted]:Hello Remko, This will be possible if you change the Default time slot step option in Amelia -> Settings -> General to some shorter interval, like for example 15 min as this option applies to all t ... Grim Long Errors on second siteClosed   Amelia   Updated June 22, 2020 at 1:25pm   5 Most recent comment from [deleted]:You are welcome, Grim. Apologies for replying late, we are not working on weekends. Thank you for the thoroughly explanation, I will forward it to our development team so they can check it out.  Markus Woocommerce PaymentClosed   Amelia   Updated June 22, 2020 at 12:56pm   4 Most recent comment from Miloš Jovanović:HI Markus,Glad to hear that Aleksandar was able to help.If you have any more questions feel free to open a new ticket, we will gladly help.Have a great day!Best regards. Sharzon Ahmed Add to CartClosed   Amelia   Updated June 22, 2020 at 12:32pm   2 Most recent comment from [deleted]:Hello Sharzon Ahme,It isn't possible to book multiple services/appointments at once in Amelia with its current built-in features. It is possible to book Recurring Appointments from the latest ... kevin Link (URL) in FieldClosed   Amelia   Updated June 22, 2020 at 12:18pm   4 Most recent comment from [deleted]:You are welcome, Kevin. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.