As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Marios Anthis problemsClosed   Amelia   Updated July 2, 2020 at 1:01pm   7 Most recent comment from [deleted]:Hello Marios Anthis, Thank you for the credentials. The days off you created for June, and this month isn't possible for booking anymore on the front-end since it is over. Please look at the att ... Kevin ZoomClosed   Amelia   Updated July 2, 2020 at 12:49pm   4 Most recent comment from Aleksandar Vuković:Hi again KevinPlease check out my last response in this ticket:https://tmsplugins.ticksy.com/ticket/2442861If you still can't get it to work, please provide me a temporary WP-admin login for your ... Jimi PaymentsClosed   Amelia   Updated July 2, 2020 at 12:44pm   2 Most recent comment from Aleksandar Vuković:Hello JimiIssues with PayPal and Stripe are usually connected to the IDs and secrets used. Also, if you've enabled Live credentials, you cannot run test cards or PayPal accounts, nor could you us ... kevin Mail to several Employees and the google calendar functionClosed   Amelia   Updated July 2, 2020 at 12:35pm   4 Most recent comment from [deleted]:You are welcome, Kevin.If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Alena Salamonová Custom Fields for future eventsClosed   Amelia   Updated July 2, 2020 at 11:50am   4 Most recent comment from Aleksandar Vuković:Hi LaraThanks for your feedback. Like I mentioned - Our developers will be working on changing that in the future. Marios Anthis updateClosed   Amelia   Updated July 2, 2020 at 11:28am   4 Most recent comment from [deleted]:Hello Marios, I've just replied to the other ticket you have about this issue, so please check it out.  Roshan Sujeebun the new services that are created do not display on our catalog page or booking pageClosed   Amelia   Updated July 2, 2020 at 11:11am   9 Most recent comment from [deleted]:You are welcome, Roshan. Glad to see that. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Gareth Staff MembersClosed   Amelia   Updated July 2, 2020 at 10:29am   9 Most recent comment from Aleksandar Vuković:Hello again GarethIf your client agrees with this setup, maybe it'd be best.You could create all your services to have max capacity set to "2", so each time slot can be reserved by two customers. ... Lara Solomon EventsClosed   Amelia   Updated July 2, 2020 at 10:12am   8 Most recent comment from Aleksandar Vuković:Hi again LaraIf you're using English, you should edit English translation, and simply add a translation when you find the instance of "Appointment". Kevin Appointments vs. EventsClosed   Amelia   Updated July 2, 2020 at 9:12am   4 Most recent comment from [deleted]:Hello Kevin, The available time slots for appointments in Amelia are set by configuring employees' work hours, and you can create different time periods for each day under the Work hours tab and ... Sanchayita EmployeeClosed   Amelia   Updated July 2, 2020 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you're creating a new employee, and assigning an e ... Patrick Scholten Password reset not working in customer panelClosed   Amelia   Updated July 2, 2020 at 7:07am   11 Most recent comment from Kostas: Leonard Zakoor Employees missingClosed   Amelia   Updated July 1, 2020 at 9:45pm   10 Most recent comment from Aleksandar Vuković:You're welcome LeonardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brian Front end Booking DisplayClosed   Amelia   Updated July 1, 2020 at 3:08pm   2 Most recent comment from [deleted]:Hello Brian, Thank you for your purchase. In the Booking view, there isn't a possibility to have the Category selection on the first step with Amelia's current built-in features, unfortuna ... Alena Salamonová Coupons applicable to future eventsClosed   Amelia   Updated July 1, 2020 at 2:39pm   2 Most recent comment from [deleted]:Hello Alena Salamonova,Unfortunately, there isn't such option in Amelia with its current built-in features. We have this feature request in our list and I will add your vote to it, but for now we ...