As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Alexandre CAPPE Service missing since updateClosed   Amelia   Updated June 24, 2020 at 9:02am   8 Most recent comment from [deleted]:That user was probably added a customer or an employee user role, maybe in the testing process you booked appointments while logged in, or similar. You can access your database and check the roles tha ... Marie helene Archambault TranslationClosed   Amelia   Updated June 24, 2020 at 8:51am   4 Most recent comment from [deleted]:Hello Marie, Could you please tell me have you replaced the .po and .mo files in Amelia with your translations? If yes, please deactivate and activate Amelia and let me know if this helped. There is ... Alexandre CAPPE Customer does not appear in the listClosed   Amelia   Updated June 24, 2020 at 8:38am   4 Most recent comment from [deleted]:Hello Alexandre, Thank you for the credentials. I've just replied to your other ticket so please check it out, this issue should be solved with the solution provided there, as well. If you ha ... Sanchayita PluginClosed   Amelia   Updated June 24, 2020 at 8:33am   4 Most recent comment from Aleksandar Vuković:Hi again SanchayitaAll employees already have a limited view in back-end, but if you want them to stop seeing others appointments, you need to download the User Role Editor plugin, with which you can ... Marie helene Archambault PopupClosed   Amelia   Updated June 24, 2020 at 8:04am   2 Most recent comment from [deleted]:Hello Marie, It is probably some CSS conflict, unfortunately.Could you please try adding this CSS: .el-select-dropdown, .el-popper { z-index: 9999 !important} .am-modal { z-index: 9999 !important} ... Madhav Anand URGENT - How to set default ?Closed   Amelia   Updated June 24, 2020 at 6:36am   5 Most recent comment from Aleksandar Vuković:Hello Madhav, hello LukeIf you have only one employee, one service and one location, you will never have the selection displayed to your customers, simply because there is no choice.When you have onl ... Kayla Boddy zoom linkClosed   Amelia   Updated June 23, 2020 at 5:12pm   4 Most recent comment from [deleted]:You are welcome, Kayla. Glad to see that the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Tomoe How can I change the duration?Closed   Amelia   Updated June 23, 2020 at 4:52pm   5 Most recent comment from [deleted]:You are welcome, Tomoe. Thank you for letting us know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Dominique Amelia intergration with ElementorClosed   Amelia   Updated June 23, 2020 at 4:47pm   4 Most recent comment from [deleted]:You are welcome, Dominique. Regarding first point, I am not sure what exactly do you need, but Amelia uses admin-ajax calls for taking data from the server and showing them on the front-end. This is ... Midhun Mohan Needs a refundClosed   Amelia   Updated June 24, 2020 at 11:43am   9 Most recent comment from [deleted]:Hello Midhun Mohan,Please check you email address [email protected], Paddle responded to the email I sent regarding your refund request and they sent the refund information, so please check th ... Noelle Leahy Stripe payment descriptionsClosed   Amelia   Updated June 23, 2020 at 3:23pm   2 Most recent comment from [deleted]:Hello Noelle,  We added this as a possibility in one of the latest updates of Amelia, but you need to enable this in your database. Please access your database, find and open the wp_options table ... Amit Gupta SMS Recharge not working/stuckClosed   Amelia   Updated June 23, 2020 at 2:01pm   4 Most recent comment from [deleted]:Hello Amit, You are welcome. Glad to see that! Unfortunately, it isn't possible to use other SMS providers in Amelia. If you have any other questions or concerns feel free to open a new ticke ... Sanchayita No response from Amelia supportClosed   Amelia   Updated June 23, 2020 at 1:57pm   4 Most recent comment from [deleted]:You are welcome! Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET, Central European Time. If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Louise Purvis Emails not getting sentClosed   Amelia   Updated June 23, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello LouiseThank you for your purchase.Issue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or ... Mariangela Cordova instalacion de amelia complementoClosed   Amelia   Updated June 23, 2020 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello MariangelaPlease take a look at the attached Article.You need to increase the upload_max_filesize in your php.ini file.Also, please note that the only supported language is English - we don' ...