As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Holger Lange Duration of appointmentClosed   Amelia   Updated June 29, 2020 at 11:55am   4 Most recent comment from [deleted]:Great, glad to see that you managed to find a solution! Thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Arturs Burkalo Issue with the autofillClosed   Amelia   Updated June 29, 2020 at 11:41am   2 Most recent comment from [deleted]:Hello Artur, Thank you for your purchase. If you are logged in to your WordPress or the Customer panel the fields name/email are pre-populated in Amelia booking form. Could you please tell me is thi ... Peter Jaffray How toClosed   Amelia   Updated June 29, 2020 at 11:35am   2 Most recent comment from [deleted]:Hello Peter Jaffray, Thank you for your purchase. A service in Amelia can be created with duration of up to 24 hours, it can be created longer than that, if that is what you want to achieve. If you ... Anthony Bernard Improvement SuggestionsClosed   Amelia   Updated June 29, 2020 at 9:56am   2 Most recent comment from Aleksandar Vuković:Hello AnthonyThank you for your suggestions.1. This is being considered for future development, and I will notify our development team, letting them know there's one more vote for this.2. Front- ... Sofiane Customizing [ameliasearch]Closed   Amelia   Updated June 29, 2020 at 9:38am   4 Most recent comment from Aleksandar Vuković:Hello SofianeJS files are modified (minimized) in public version of plugin (in our development environment is accessible), but unfortunately I can not send you our source code because that is the po ... [email protected] Category and Service page customizationsClosed   Amelia   Updated June 29, 2020 at 9:38am   2 Most recent comment from [deleted]:Hello there, Thank you for your purchase and apologies for replying late, we are not working on weekends. Unfortunately, there isn't such possibility in Amelia with its current built-in featur ... Elodie Dion service finish after minightClosed   Amelia   Updated June 29, 2020 at 9:21am   2 Most recent comment from [deleted]:Hello Elodie Dion, Thank you for your purchase and apologies for replying late, we are not working on weekends. There isn't a possibility to have appointments in Amelia that starts on one day ... Ryan Jensen Hold with Credit Card (no show fee)Closed   Amelia   Updated June 29, 2020 at 9:13am   2 Most recent comment from [deleted]:Hello Ryan,Apologies for replying late, we are not working on weekends. Unfortunately, that is not possible to achieve, there isn't a 'no-show fee' in Amelia with its current built-in ... Scott Tuchman ConfigurationClosed   Amelia   Updated June 29, 2020 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hello Scott1. If your services last 50 minutes, you need to configure the default time slot step in General settings to either 5 minutes, or 10 minutes.Then, you should also enable "Use service's ... Thomas Time for AppointmentClosed   Amelia   Updated June 29, 2020 at 8:30am   2 Most recent comment from [deleted]:Hello Thomas, Thank you for your purchase and apologies for replying late, we are not working on weekends. If you set the Default time slot step in Amelia -> Settings -> General to 90 min then you ... Christian Lara Reschedule problem via front end customer panelClosed   Amelia   Updated June 28, 2020 at 7:50pm   4 Most recent comment from Aleksandar Vuković:Hello again ChristianPlease don't ask me to remember to notify you about this. I would love to, but I simply can't promise that I'll remember. I receive around 100 tickets every day an ... ReadingRoomFlorida Januszka Email Notifications Line SpacingClosed   Amelia   Updated June 28, 2020 at 10:59am   16 Most recent comment from Aleksandar Vuković:Thanks for the thorough explanation TonyI'm sure it will help others. Charles BRUNET create my calendar and the registrations for the yearClosed   Amelia   Updated June 27, 2020 at 11:00am   4 Most recent comment from Aleksandar Vuković:I see.Sorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, t ... Craig Setting one employee at multiple locationsClosed   Amelia   Updated June 26, 2020 at 4:57pm   4 Most recent comment from [deleted]:You are welcome, Craig. Thank you for the suggestion, I will add it as a feature request to our list and forward it to the developers so it can be considered for modification in the future. If you ... Diana Page calendarClosed   Amelia   Updated June 26, 2020 at 4:57pm   4 Most recent comment from [deleted]:You are welcome, Diana. There isn't a possibility to have Service duration longer than 24 hours in Amelia with its current built-in features, unfortunately. Check out the Events feature for this ...