We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Marie helene Archambault PopupClosed   Amelia   Updated June 24, 2020 at 8:04am   2 Most recent comment from [deleted]:Hello Marie, It is probably some CSS conflict, unfortunately.Could you please try adding this CSS: .el-select-dropdown, .el-popper { z-index: 9999 !important} .am-modal { z-index: 9999 !important} ... Madhav Anand URGENT - How to set default ?Closed   Amelia   Updated June 24, 2020 at 6:36am   5 Most recent comment from Aleksandar Vuković:Hello Madhav, hello LukeIf you have only one employee, one service and one location, you will never have the selection displayed to your customers, simply because there is no choice.When you have onl ... Kayla Boddy zoom linkClosed   Amelia   Updated June 23, 2020 at 5:12pm   4 Most recent comment from [deleted]:You are welcome, Kayla. Glad to see that the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Tomoe How can I change the duration?Closed   Amelia   Updated June 23, 2020 at 4:52pm   5 Most recent comment from [deleted]:You are welcome, Tomoe. Thank you for letting us know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Dominique Amelia intergration with ElementorClosed   Amelia   Updated June 23, 2020 at 4:47pm   4 Most recent comment from [deleted]:You are welcome, Dominique. Regarding first point, I am not sure what exactly do you need, but Amelia uses admin-ajax calls for taking data from the server and showing them on the front-end. This is ... Midhun Mohan Needs a refundClosed   Amelia   Updated June 24, 2020 at 11:43am   9 Most recent comment from [deleted]:Hello Midhun Mohan,Please check you email address [email protected], Paddle responded to the email I sent regarding your refund request and they sent the refund information, so please check th ... Noelle Leahy Stripe payment descriptionsClosed   Amelia   Updated June 23, 2020 at 3:23pm   2 Most recent comment from [deleted]:Hello Noelle,  We added this as a possibility in one of the latest updates of Amelia, but you need to enable this in your database. Please access your database, find and open the wp_options table ... Amit Gupta SMS Recharge not working/stuckClosed   Amelia   Updated June 23, 2020 at 2:01pm   4 Most recent comment from [deleted]:Hello Amit, You are welcome. Glad to see that! Unfortunately, it isn't possible to use other SMS providers in Amelia. If you have any other questions or concerns feel free to open a new ticke ... Sanchayita No response from Amelia supportClosed   Amelia   Updated June 23, 2020 at 1:57pm   4 Most recent comment from [deleted]:You are welcome! Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET, Central European Time. If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Louise Purvis Emails not getting sentClosed   Amelia   Updated June 23, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello LouiseThank you for your purchase.Issue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or ... Mariangela Cordova instalacion de amelia complementoClosed   Amelia   Updated June 23, 2020 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello MariangelaPlease take a look at the attached Article.You need to increase the upload_max_filesize in your php.ini file.Also, please note that the only supported language is English - we don' ... Jakob Sahner endless loading timeClosed   Amelia   Updated June 23, 2020 at 12:51pm   7 Most recent comment from Aleksandar Vuković:Hello Mishel298The issue with Jakob was that he didn't create any services.Bogdan suggested that he should follow this quick start guide, and the issue was resolved after that.If you have an i ... FREDERIC Additional Number of PeopleClosed   Amelia   Updated June 23, 2020 at 11:30am   3 Most recent comment from Aleksandar Vuković:Hello FrédéricThank you for your purchase.Please go to Amelia Appointment settings, and make sure they are configured like this:After that, you should no longer see "Brining anyone with you" option. Miss Nookie SMS NotificationsClosed   Amelia   Updated June 23, 2020 at 11:01am   11 Most recent comment from Miss Nookie:Thank you. Francesco Ambrosini Event statusClosed   Amelia   Updated June 23, 2020 at 10:03am   2 Most recent comment from Aleksandar Vuković:Hello FrancescoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only use Loco Translate ...