As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

António Almeida Portuguese TranslationClosed   Amelia   Updated July 1, 2020 at 12:20pm   4 Most recent comment from Aleksandar Vuković:Thank you AntónioI'll forward it to our development team, and hopefully they'll be able to add it to the upcoming update, but it's going to be released by the end of the week, so I ... Arjan Olsder Zoom link is not sent to clientsClosed   Amelia   Updated July 1, 2020 at 11:18am   4 Most recent comment from Aleksandar Vuković:You're welcome ArjanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Roshan Sujeebun I cannot update Customer details on the customer pageClosed   Amelia   Updated July 1, 2020 at 10:47am   6 Most recent comment from Aleksandar Vuković:Hello again RoshanThe reason why you cannot modify the customer is because that email address is already used for your Administrator user:I would strongly advise deleting the customer with this email ... Stephen Can you close off an entire day?Closed   Amelia   Updated July 1, 2020 at 9:24am   4 Most recent comment from Aleksandar Vuković:Hello Stephen2. That would require changing the logic of the plugin, so it's not that simple to do that. It would take a lot of work, and a customization like this wouldn't be cheap. It pro ... Anand Chakravarthy AppointmentsClosed   Amelia   Updated July 1, 2020 at 8:46am   2 Most recent comment from [deleted]:Hello Anand Chakravarthy, Thank you for your purchase. 1. There is an option for that Minimum time required before booking: which you will find in Amelia -> Settings -> General which applies to a ... Frances SupportClosed   Amelia   Updated July 1, 2020 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello FrancesThank you for your purchase.I'm sorry, but I don't quite understand what you're doing here.Could you please explain in a bit more detail, preferably with an example or two ... GHENAM Amelia SMSClosed   Amelia   Updated June 30, 2020 at 6:59pm   6 Most recent comment from Aleksandar Vuković:Hello GHENAMUnfortunately no.The prices can change, so having an Excel file with pricing can be quite limiting. Roshan Sujeebun cannot search existing customer when adding a new appointment from the backend or booking from phoneClosed   Amelia   Updated June 30, 2020 at 3:16pm   14 Most recent comment from [deleted]:Hello Roshan, I finally could login, thank you. I created one test Amelia Manager user in your WordPress and logged in as this manager and I can see the one Customer that you have in the back-end. P ... Virginie DUBOSCQ Admin Dashboard / Define slots between 2 appointmentsClosed   Amelia   Updated June 30, 2020 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello VirginieThank you for your purchase.Going straight into Amelia's Appointments is not something that can be configured in Amelia. I suppose there are some settings in WordPress, but I never ... Jafar Salami How to add a fixed price when checking out?Closed   Amelia   Updated June 30, 2020 at 12:49pm   2 Most recent comment from Aleksandar Vuković:Hello JafarI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only define the price of each service, but adding a tax ... Carsten Serious issue with WooCommerceClosed   Amelia   Updated June 30, 2020 at 12:43pm   4 Most recent comment from [deleted]:You are welcome, Carsten. Glad to see it works! We have this feature request in our list for Amelia in general, but for now I can't say when it will be implemented and released. You are welcome ... Elodie Dion google agenda synchronisationClosed   Amelia   Updated June 30, 2020 at 12:38pm   2 Most recent comment from Aleksandar Vuković:Hello ElodieYou can enable "Remove Google Calendar busy events" in Amelia Settings/Integrations/Google Calendar, and when you create a busy event in Google Calendar, that time will be removed from a ... George Code lost every time the Plugin UpdatesClosed   Amelia   Updated June 30, 2020 at 12:23pm   4 Most recent comment from Aleksandar Vuković:Hi GeorgeI forwarded your credentials to one of our developers, and hopefully they'll be able to see what's going on.Sorry for the late response. Enzo !!! URGENT !!! 2.7 Update broke AmeliaClosed   Amelia   Updated June 30, 2020 at 12:14pm   19 Most recent comment from Aleksandar Vuković:Hi again heroseven7You can open pre-purchase tickets, and add details in there, that's not an issue.Please don't share your log-in credentials in public tickets, especially not tickets like ... Brian Pike Booking timeClosed   Amelia   Updated June 30, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello BrianDepending on when the service is offered on Tuesday, you can choose between these:These are the only available options for booking in advanced, and it only applies to Services.If you want t ...