As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Michael Question about assigning service roomsClosed   Amelia   Updated June 30, 2020 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can connect employees who sha ... Elodie Dion block half dayClosed   Amelia   Updated June 30, 2020 at 11:06am   2 Most recent comment from [deleted]:Hello Elodie, You can create Special days for your Employees with them you can override the usual work hours set to those employees, so if you want to have some other availability or block some hours ... Serra Certain time slots for appointments (2:30 p.m. - 3:30 p.m. for example) do not appear on the frontClosed   Amelia   Updated June 30, 2020 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello SerraThank you for your purchase.This is probably related to the way you configured the working hours, but I can't say for sure until I take a look.Please provide me a temporary WP-admin ... Max Cowan Rename the "bringing anyone with you" fieldClosed   Amelia   Updated June 30, 2020 at 10:28am   6 Most recent comment from [deleted]:Hello Max, You won't loose any data in Amelia if you deactivate and activate Amelia back on on the Plugins page and delete cache.  Jafar Salami How to add a fixed aditional price to a service on Amelia?Closed   Amelia   Updated June 30, 2020 at 10:26am   4 Most recent comment from [deleted]:Hello Jafar, If you are talking about the Extras, there isn't a possibility to make the Mandatory, unfortunately, with Amelia's current built-in features. They are optional in the booking ... Ahmad Kampoori calendar date picker in all formsClosed   Amelia   Updated June 30, 2020 at 9:19am   2 Most recent comment from [deleted]:Hello Ahmad, This will be fixed in the next update of Amelia, that should be soon, in the beginning of July. Sorry for any inconveniences this have caused. If you have any further questions feel fr ... CarolineKlaris No Employee For a ServiceClosed   Amelia   Updated June 30, 2020 at 8:46am   4 Most recent comment from Aleksandar Vuković:Hi again CarolineUnfortunately, it's not possible to have more than one employee working on a single appointment.What you can do with fake employees is to connect them to the same Google Calendar ... Marc Scheff Can’t add services. Employee drop down say no dataClosed   Amelia   Updated June 30, 2020 at 8:00am   14 Most recent comment from Aleksandar Vuković:Hello again MarcI'm having issues logging into your database. This is what I see:I installed My Database Admin plugin, and saw what the issue is:[email protected] is saved as a customer, wh ... Arjan Olsder Can't find the service ID'sClosed   Amelia   Updated June 29, 2020 at 3:33pm   3 Most recent comment from Arjan Olsder:Perfect! Luqman Internationalization - Switch to different languageClosed   Amelia   Updated June 29, 2020 at 2:59pm   6 Most recent comment from [deleted]:Yes, your WordPress language setting applies to Amelia, so the language you choose in your WP-> Settings -> General will be the language chosen in Amelia.  Carsten A few suggestions for AmeliaClosed   Amelia   Updated June 29, 2020 at 2:58pm   4 Most recent comment from [deleted]:You are welcome, Carsten. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Stelios Ignatiadis Customer Panel LinkClosed   Amelia   Updated June 29, 2020 at 2:00pm   6 Most recent comment from Aleksandar Vuković:Hello SteliosThanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sanchayita EmployeeClosed   Amelia   Updated June 29, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Sanchayita, The Away status on the employee page in Amelia is shown based on their work hours set in accordance to your WordPress timezone setting (in General settings). Is it the case that th ... Lance Scaife-Elliott categories then servicesClosed   Amelia   Updated June 29, 2020 at 12:15pm   2 Most recent comment from [deleted]:Hello Lance, Thank you for your purchase. You can check out the Catalog view of Amelia, using the [ameliacatalog] shortcode, so the first step for your customers would be to choose the Category and ... Kohei Yamaguchi iOS UX/UI issueClosed   Amelia   Updated June 29, 2020 at 12:04pm   9 Most recent comment from Aleksandar Vuković:Hello KoheiThanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.