As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jakob Sahner endless loading timeClosed   Amelia   Updated June 23, 2020 at 12:51pm   7 Most recent comment from Aleksandar Vuković:Hello Mishel298The issue with Jakob was that he didn't create any services.Bogdan suggested that he should follow this quick start guide, and the issue was resolved after that.If you have an i ... FREDERIC Additional Number of PeopleClosed   Amelia   Updated June 23, 2020 at 11:30am   3 Most recent comment from Aleksandar Vuković:Hello FrédéricThank you for your purchase.Please go to Amelia Appointment settings, and make sure they are configured like this:After that, you should no longer see "Brining anyone with you" option. Miss Nookie SMS NotificationsClosed   Amelia   Updated June 23, 2020 at 11:01am   11 Most recent comment from Miss Nookie:Thank you. Francesco Ambrosini Event statusClosed   Amelia   Updated June 23, 2020 at 10:03am   2 Most recent comment from Aleksandar Vuković:Hello FrancescoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only use Loco Translate ... Astrid Storey Storey Repeat Customers Bad Email after updateClosed   Amelia   Updated June 23, 2020 at 9:07am   8 Most recent comment from [deleted]:Hello Astrid, If the Test emails work then the notifications settings are OK and the email notifications work properly in Amelia. Could you please make one test appointment and see if you get the e ... Cyrus Amelia Booking SystemClosed   Amelia   Updated June 23, 2020 at 8:28am   4 Most recent comment from [deleted]:Hello Cyrus, I see these questions are the same as in the ticket you opened earlier and I've just replied to that ticket, so please check it out. If you have any other questions or concerns ... Sanchayita AppointmentsClosed   Amelia   Updated June 23, 2020 at 8:07am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaAre you logged in? This can only happen if you're logged into your WordPress account.Your future customers won't be logged in, so if you open the booking form from a private ... Ashin Iqbal Amelia Employees add automaticallyClosed   Amelia   Updated June 22, 2020 at 4:49pm   6 Most recent comment from [deleted]:Hello Ashin Iqbal,The only way for creating Employees in Amelia is in the back-end of WordPress, Amelia -> Employees page. There isn't a possibility for them to book and be approved in the back- ... kevin User Wordpress VS User AmeliaClosed   Amelia   Updated June 22, 2020 at 3:15pm   5 Most recent comment from [deleted]:You are welcome, Kevin. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Sharzon Ahmed Calander time incorrectClosed   Amelia   Updated June 22, 2020 at 3:05pm   2 Most recent comment from Miloš Jovanović:Hi Sharzon,Thank you for your purchase.Sorry for late response, we are not working on weekends.This looks like to me that there is some issue with the set up of the working time and time slots.Please ... Tim Moran Setting up mailgun for notificationsClosed   Amelia   Updated June 22, 2020 at 2:44pm   2 Most recent comment from Miloš Jovanović:HI Tim,Thank you for your purchase.Sorry for late response and not reaching you sooner, we are not working on weekends.If you have any more questions feel free to open a new ticket, we will gladly he ... Mark Exell error when try to add a service categoryClosed   Amelia   Updated June 22, 2020 at 2:08pm   2 Most recent comment from Miloš Jovanović:HI Mark,Thank you for your purchase.Sorry for late response, we are not working on weekends.Can you please tell me did you follow these steps from our guide. https://wpamelia.com/quickstart/Also, pl ... Mickael buttonClosed   Amelia   Updated June 22, 2020 at 2:06pm   4 Most recent comment from Miloš Jovanović:Hi Mickael,Sorry for late response, we are not working on weekends.The closest booking form like you mentioned is when using [ameliacatalog] shortcode The customer will choose category, then service ... kevingbishop Recent UpdateClosed   Amelia   Updated June 22, 2020 at 1:28pm   2 Most recent comment from Miloš Jovanović:HI kevingbishop,Thank you for your purchaseYou can check our changelog on this linkhttps://wpamelia.com/changelog/Best regards. Remko Sieben Buffer time + duration of appointmentsClosed   Amelia   Updated June 22, 2020 at 1:27pm   2 Most recent comment from [deleted]:Hello Remko, This will be possible if you change the Default time slot step option in Amelia -> Settings -> General to some shorter interval, like for example 15 min as this option applies to all t ...