We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

kevin Link (URL) in FieldClosed   Amelia   Updated June 22, 2020 at 12:18pm   4 Most recent comment from [deleted]:You are welcome, Kevin. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Tristan Knapp Hide Activation Key?Closed   Amelia   Updated June 22, 2020 at 10:00am   2 Most recent comment from [deleted]:Hello Tristan, Apologies for replying late, we are not working on weekends.  Hiding activation setting is done in your database. When you access your database, please open the wp_options table and ... Chris Hully Google SMTPClosed   Amelia   Updated June 22, 2020 at 9:50am   4 Most recent comment from [deleted]:Hello Chris, Apologies for replying late, we are not working on weekends. Glad to see SMTP works now. You need to add placeholders for Zoom to the Message field for email notifications on the Amel ... Uimmigrate Inc datesClosed   Amelia   Updated June 22, 2020 at 9:45am   2 Most recent comment from [deleted]:Hello Mahmoud, Thank you for your purchase and apologies for replying late, we are not working on weekends. Please check the settings in your General settings, what is the time interval you set for ... Marina Maliniak Page speed issueClosed   Amelia   Updated June 22, 2020 at 9:18am   8 Most recent comment from [deleted]:Hello Marina,Apologies for replying late, we are not working on weekends. Unfortunately, there isn't anything that can be done in Amelia to optimize the speed of the page where it is loaded. Am ... Carlos Configuration options are not displayed in servicesClosed   Amelia   Updated June 22, 2020 at 9:00am   2 Most recent comment from Aleksandar Vuković:Hello CarlosThank you for your purchase, and sorry for the inconvenience.Did you maybe change "Minimum time required before booking" to 10, 12 or 15 minutes in Amelia Settings/General? If you did, ple ... Tayab Generating error on create serviceClosed   Amelia   Updated June 22, 2020 at 8:58am   25 Most recent comment from Tayab:Yes sure, thanks. Geometry Field Outline / Stroke MissingClosed   Amelia   Updated June 22, 2020 at 8:45am   4 Most recent comment from Aleksandar Vuković:Hi again GeometryI suppose that can be fixed with some custom CSS, but I can't say if this is going to work as expected: body.elementor-kit-61 input:not([type="button"]):not([type="submit"]), b ... Noelle Leahy Synching with Google CalendarClosed   Amelia   Updated June 22, 2020 at 8:29am   4 Most recent comment from Aleksandar Vuković:You're welcome, NoelleIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Chris Hully Google CalendarClosed   Amelia   Updated June 22, 2020 at 8:22am   4 Most recent comment from Aleksandar Vuković:Good news, ChrisThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lauren !! URGENT !! - Plugin Crashed Website, 'Fake' Classes (Which Are Bookable) Appearing on Front End & Unable to Cancel OnlineClosed   Amelia   Updated June 22, 2020 at 7:51am   2 Most recent comment from Aleksandar Vuković:Hi again LaurenLike I mentioned in the previous ticket, I can't get to your website's log-in page:As for the issues, and your screenshot - I don't see any inconsistencies there. Your ... Isabel Lapaz filters opened by defaultClosed   Amelia   Updated June 22, 2020 at 7:35am   5 Most recent comment from Aleksandar Vuković:Hello IsabelI don't know what you're trying to achieve, so I cannot provide any examples. If you can tell me what you want to achieve, and provide me the URL to the booking page, I can pro ... Craig Tucker Recurring appointmentsClosed   Amelia   Updated June 19, 2020 at 3:00pm   2 Most recent comment from [deleted]:Hello Craig, You are welcome. Glad to see you like the new update. You can enable or disable the Recurring appointments option on a service basis, and that applies to both the front-end and back-e ... javier Email notification to companyClosed   Amelia   Updated June 19, 2020 at 2:12pm   2 Most recent comment from Aleksandar Vuković:Hello javierThank you for your purchase.Please take a look at our documentation about notification settings, and you should be able to set everything up. Khoa Nguyen Minimum time required before booking (Per individual)Closed   Amelia   Updated June 19, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hi again Khoa NguyenYou can change this per service, in the Settings tab when you access your service.So, each service can have different duration and minimum time required before booking.