We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Danny Mayer Time Zones for EmployeesClosed   Amelia   Updated June 19, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Danny, The timezone set in Amelia for all employees is the one you choose in your WordPress General Settings. So, all employees' work hours set are in one , same, timezone. And these time ... carla REFUNDClosed   Amelia   Updated June 19, 2020 at 12:12pm   6 Most recent comment from Aleksandar Vuković:Thank you carlaI will forward your contact to our development team. elraulito SupportClosed   Amelia   Updated June 19, 2020 at 12:08pm   6 Most recent comment from [deleted]:You are welcome. Glad to see that the problem is solved. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Chris Hully zoom integrationClosed   Amelia   Updated June 19, 2020 at 11:56am   3 Most recent comment from Aleksandar Vuković:Hi ChrisGlad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. stefan westerstahl setup payment and calendar rightClosed   Amelia   Updated June 19, 2020 at 11:53am   4 Most recent comment from [deleted]:Hello Stefan, For testing Live PayPal, you would need to test it with some live PayPal account. There is the Test mode for testing purposes, so you can test it and if it works well the Live mode sh ... Hubert CAMPAN REFUNDClosed   Amelia   Updated June 19, 2020 at 11:36am   2 Most recent comment from Aleksandar Vuković:Hello HubertSorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plug ... Todor Todi Zoom link in email not displaiedClosed   Amelia   Updated June 19, 2020 at 11:35am   4 Most recent comment from Aleksandar Vuković:Hello TodorI'm not sure I understand - you created a meeting in Zoom?That's not how the integration works. When there's a new appointment, or an event, the plugin automatically create ... Mark License ActivationClosed   Amelia   Updated June 19, 2020 at 9:56am   9 Most recent comment from [deleted]:You are welcome, Mark. Glad to see everything works well now. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Astrid Storey Storey Customer DashboardClosed   Amelia   Updated June 19, 2020 at 9:11am   2 Most recent comment from [deleted]:Hello Astrid Storey, We had some bug with the forgot password option for the Customer panel in version 2.6 of Amelia, unfortunately. Sorry about that. Please update Amelia to its latest version, 2.7 ... deniz an issue about a pluginClosed   Amelia   Updated June 19, 2020 at 8:57am   2 Most recent comment from [deleted]:Hello Deniz, Thank you for your purchase. The Services' description isn't shown on the front-end when you use the Step by step booking view, [ameliabooking] shortcode. It is shown when y ... frieder kuehne Zoom IntegrationClosed   Amelia   Updated June 19, 2020 at 8:49am   2 Most recent comment from Aleksandar Vuković:Hello FriederYou don't have the latest version of the plugin. As a matter of a fact - you don't even have the previous version (2.6), since it was implemented with it.If you update Amelia to ... Jonas Shaik TranslationClosed   Amelia   Updated June 19, 2020 at 8:33am   2 Most recent comment from [deleted]:Hello Jonas, Unfortunately, that isn't possible in Amelia with its current built-in features. Notifications can be saved and sent in only one language, so the language you use (literally) when y ... Caroline McKenzie Email notifications not workingClosed   Amelia   Updated June 19, 2020 at 8:11am   2 Most recent comment from [deleted]:Hello Caroline McKenzie, Thank you for your purchase.  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setti ... Isabel Lapaz allow to use same email for all employersClosed   Amelia   Updated June 18, 2020 at 2:42pm   4 Most recent comment from [deleted]:You are welcome, Isabel. Yes, I will add it as a feature request to our list so it can be considered for implementation in the future. If you have any other questions or issues feel free to open a n ... Sajan Nair Issues with email, speed, etcClosed   Amelia   Updated June 18, 2020 at 1:42pm   11 Most recent comment from Aleksandar Vuković:Great news, SajanThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.