We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anoop Lal Zoom Integration for EventsClosed   Amelia   Updated June 16, 2020 at 1:19pm   3 Most recent comment from [deleted]:Hello Anoop Lal, Glad to see you managed to find the setting for Zoom in Events. Thank you for letting us know.  If you have any other questions or issues feel free to open a new ticket and we will ... Fabricio Nobre Reck How to charge a percentage of the amount with ameliaClosed   Amelia   Updated June 16, 2020 at 11:58am   2 Most recent comment from Miloš Jovanović:Hi Fabricio,Thank you for your purchase.Well there is no built in feature, but there is some workaround. For example if your service cost 20$ and if you want to set deposit of 20% to pay online and r ... morgan Zoom and eventClosed   Amelia   Updated June 16, 2020 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello morganZoom integration works for both services and events.You can check our documentation.When you configure Zoom in Amelia Settings/Integrations, and connect your employee to the Zoom account, ... Bernhard Kerres Minimum participants for eventsClosed   Amelia   Updated June 16, 2020 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi Bernhard,Thank you for your purchase.Unfortunately you can only set maximum number of attendees for the Events at the moment.Best regards. Kat Back date appointmentsClosed   Amelia   Updated June 16, 2020 at 11:33am   9 Most recent comment from [deleted]:You are welcome, Kat. I will add it as a feature request to our list so it can be considered for implementation in the future. If you have any other questions or issues feel free to open a new ticke ... Hac Search customer by phone numberClosed   Amelia   Updated June 16, 2020 at 11:22am   2 Most recent comment from [deleted]:Hello Hac, We haven't had such request (search by phone) so far, and we had several for the Search by email, so this is why we implemented that option. I will add your feature request to our ... Mariano Add extras to eventClosed   Amelia   Updated June 16, 2020 at 11:10am   2 Most recent comment from [deleted]:Hello Mariano, Unfortunately, that isn't possible in Amelia with its current built-in features, and you won't be able to customize the plugin to achieve that since you don't have the ... Hamilton Calendar OptionClosed   Amelia   Updated June 16, 2020 at 11:07am   2 Most recent comment from [deleted]:Hello Hamilton, Thank you for your purchase. The available time slots are configured by setting up the employees' work hours, not the company work hours in Amelia -> Settings. So please config ... Sundus how to make amelia appear on frontendClosed   Amelia   Updated June 16, 2020 at 10:46am   2 Most recent comment from Miloš Jovanović:HI Sundus,Thank you for your purchase.Yes, you can use shortcodes also you can check our quick start guide to see how you can setup everything correctly.Here’s the list of all our shortcodes: For S ... Christian Vanhenten Showing timeClosed   Amelia   Updated June 16, 2020 at 10:42am   6 Most recent comment from Miloš Jovanović:Hi Christian,No problemHope you will enjoy our plugin.Best regards. nordine Billing fieldsClosed   Amelia   Updated June 16, 2020 at 10:21am   4 Most recent comment from [deleted]:You are welcome, Nordine. I see now, you need more fields for Customers in the back-end of Amelia, unfortunately that isn't possible with the current Amelia's built-in features but of cours ... Wim van Ryswyk Plugin update not workingClosed   Amelia   Updated June 16, 2020 at 10:17am   4 Most recent comment from [deleted]:Great, glad to see that the problem is solved. You are welcome. If you have any other questions or issues feel free to open a new ticket and we will gladly help. Javier Can't select any timeClosed   Amelia   Updated June 16, 2020 at 8:36am   4 Most recent comment from [deleted]:Hello Javier, Glad to see you managed to find a solution to the issue you had. Thank you for letting us know. If you have any other questions or issues feel free to open a new ticket and we will gl ... Javier How do we know what code to publish?Closed   Amelia   Updated June 15, 2020 at 3:21pm   4 Most recent comment from [deleted]:There isn't a possibility for creating a shortcode like in Gutenberg with the page builders, unfortunately.  Abigail Recurrent classes "continue" button hiddenClosed   Amelia   Updated June 15, 2020 at 3:16pm   4 Most recent comment from [deleted]:You are welcome, Abigail! Glad to see it works well. Thank you, have a good one as well If you have any other questions or concerns feel free to open a new ticket and we will gladly help.