As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Javier Mombiela Awin Integration - Data LayerClosed   Amelia   Updated July 3, 2020 at 1:10pm   4 Most recent comment from [deleted]:Hello Javier,  I saw there is some plugin Awin, so I assumed you were talking about it. Sorry. Unfortunately, there isn't such possibility in Amelia. If you have any further questions feel free ... António Almeida Formating text / display servicesClosed   Amelia   Updated July 3, 2020 at 11:53am   6 Most recent comment from Aleksandar Vuković:Thanks for your feedback, António, it's much appreciated.I know what you're talking about, and I agree with you. It's just that at the moment, there's no other way to have it be ... Sasha Elezovski google integrationsClosed   Amelia   Updated July 3, 2020 at 11:36am   2 Most recent comment from [deleted]:Hello Sasha Elezovski,Thank you for your purchase.  You need to check this redirect URI in your database and your Google project. To see if they are the same.   Please be careful when you update ... Ushir Shah more than 4 categoriesClosed   Amelia   Updated July 3, 2020 at 11:24am   8 Most recent comment from Aleksandar Vuković:Hi again UshirYou can add dashes like that. Just modify the description, so it looks like this:And in front-end it will show like this:You can also use asterisks ( * ) instead of dashes. Raphaël Marlec %appointment_cancel_url% not workingClosed   Amelia   Updated July 3, 2020 at 11:05am   2 Most recent comment from [deleted]:Hello Marlec Raphael, Could you please tell me have you just copy/paste the placeholder to the Message field? If you have embedded it to a text, please just copy/paste it so it looks like in the at ... António Almeida LocationsClosed   Amelia   Updated July 3, 2020 at 10:46am   2 Most recent comment from [deleted]:Hello António,  You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but when you go to the Work Hours ... Simon Horner Setting upClosed   Amelia   Updated July 3, 2020 at 8:56am   2 Most recent comment from [deleted]:Hello Simon, Please follow these instructions to update the plugin manually: 1) Download the zip from our store  2) Use FTP to open /yourwordpressfolder/wp-content/plugins 3) Delete existing amel ... Pankaj Manage TaxesClosed   Amelia   Updated July 3, 2020 at 8:46am   2 Most recent comment from [deleted]:Hello Pankaj, There isn't a possibility for adding taxes in Amelia with its current built-in features, unfortunately. We have this feature request in our list and I will add your vote to it, bu ... Ise Coupon not reducing priceClosed   Amelia   Updated July 3, 2020 at 8:28am   2 Most recent comment from [deleted]:Hello Ise,  Please provide me a temporary WP-admin login for your site where this happens and the page where you have the Amelia booking form, so we could log in and take a look . We do not interfer ... donny satria handono activationClosed   Amelia   Updated July 3, 2020 at 8:26am   13 Most recent comment from [deleted]:Hello donny satria handono, You are welcome. Please do, let us know if you encounter any issues. We will implement this in the following updates of Amelia - so for creating tables in the database, ... Pankaj Services issueClosed   Amelia   Updated July 3, 2020 at 8:13am   2 Most recent comment from Aleksandar Vuković:Hello PankajIs your employee assigned to those services? If so, please go into your employee's panel, and check the Working Hours. Please take a look if you configured employee's working hou ... Mark Trimble Services GalleryClosed   Amelia   Updated July 2, 2020 at 3:27pm   3 Most recent comment from Aleksandar Vuković:Hello MarkThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ise Closing booking before eventClosed   Amelia   Updated July 2, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello IseAt the moment, you would need to edit every recurring event, and to choose when booking ends for that event.Our development team is working on making a general setting for all recurring event ... Alena Salamonová Multiple date event bookingClosed   Amelia   Updated July 2, 2020 at 1:55pm   8 Most recent comment from [deleted]:You are welcome, Lara. That's OK Lara, no worries, we are here to help out and clarify any concern you might haveIf you have any other questions or concerns feel free to open a new ticket and we ... Kyle Owen Placeholder Merge FieldsClosed   Amelia   Updated July 2, 2020 at 1:17pm   2 Most recent comment from [deleted]:Hello Kyle Owen, Thank you for your purchase. Yes, there is the placeholder Number of persons (%number_of_persons%) which you will find in the Email placeholders list, when you choose Events noti ...