We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan Jensen Hold with Credit Card (no show fee)Closed   Amelia   Updated June 29, 2020 at 9:13am   2 Most recent comment from [deleted]:Hello Ryan,Apologies for replying late, we are not working on weekends. Unfortunately, that is not possible to achieve, there isn't a 'no-show fee' in Amelia with its current built-in ... Scott Tuchman ConfigurationClosed   Amelia   Updated June 29, 2020 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hello Scott1. If your services last 50 minutes, you need to configure the default time slot step in General settings to either 5 minutes, or 10 minutes.Then, you should also enable "Use service's ... Thomas Time for AppointmentClosed   Amelia   Updated June 29, 2020 at 8:30am   2 Most recent comment from [deleted]:Hello Thomas, Thank you for your purchase and apologies for replying late, we are not working on weekends. If you set the Default time slot step in Amelia -> Settings -> General to 90 min then you ... Christian Lara Reschedule problem via front end customer panelClosed   Amelia   Updated June 28, 2020 at 7:50pm   4 Most recent comment from Aleksandar Vuković:Hello again ChristianPlease don't ask me to remember to notify you about this. I would love to, but I simply can't promise that I'll remember. I receive around 100 tickets every day an ... ReadingRoomFlorida Januszka Email Notifications Line SpacingClosed   Amelia   Updated June 28, 2020 at 10:59am   16 Most recent comment from Aleksandar Vuković:Thanks for the thorough explanation TonyI'm sure it will help others. Charles BRUNET create my calendar and the registrations for the yearClosed   Amelia   Updated June 27, 2020 at 11:00am   4 Most recent comment from Aleksandar Vuković:I see.Sorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, t ... Craig Setting one employee at multiple locationsClosed   Amelia   Updated June 26, 2020 at 4:57pm   4 Most recent comment from [deleted]:You are welcome, Craig. Thank you for the suggestion, I will add it as a feature request to our list and forward it to the developers so it can be considered for modification in the future. If you ... Diana Page calendarClosed   Amelia   Updated June 26, 2020 at 4:57pm   4 Most recent comment from [deleted]:You are welcome, Diana. There isn't a possibility to have Service duration longer than 24 hours in Amelia with its current built-in features, unfortunately. Check out the Events feature for this ... Jörg Booking-ButtonClosed   Amelia   Updated June 26, 2020 at 4:24pm   6 Most recent comment from [deleted]:Hello Jörg,That would be the source code of the plugin and we can't provide that, unfortunately. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... donny satria handono Error 500Closed   Amelia   Updated June 26, 2020 at 4:06pm   2 Most recent comment from Miloš Jovanović:HI donny,Thank you for your purchase.This issue can be related to this ticket https://tmsplugins.ticksy.com/ticket/2453830/I assume this will be fixed as well once the issue is solved on that ticket ... Christian Lara Coupon registration record on payment informationClosed   Amelia   Updated June 26, 2020 at 3:50pm   6 Most recent comment from [deleted]:You are welcome. I am not sure about this one, how they would do the customization and whether it will be saved after each update of Amelia, you would need to check this out with them. In general, ... donny satria handono keep errorClosed   Amelia   Updated June 26, 2020 at 2:26pm   2 Most recent comment from [deleted]:Hello donny satria handono,I've just replied to the other ticket that you have and the same applies for this issue, so please check it out and we will continue solving your issue there. Thank yo ... Cynthia Redirect RI stuck on staging site URLClosed   Amelia   Updated June 26, 2020 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hi CynthiaI will post what needs to be done here, in a public ticket, so hopefully it'll help others as well.To change the URI, you'll need to go into your database, but please be careful w ... lan Employee Register and Set from FrontendClosed   Amelia   Updated June 26, 2020 at 1:46pm   27 Most recent comment from [deleted]:Hello Ian, Thank you for the credentials.After investigation the developers found this: Regarding saving the Work Hours, that works but you need to delete cache afterwards in order to see this chan ... Beth Sanders Need to redirectClosed   Amelia   Updated June 26, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello BethYou can set the redirect URL in General settings of Amelia: