We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Scheff Can’t add services. Employee drop down say no dataClosed   Amelia   Updated June 30, 2020 at 8:00am   14 Most recent comment from Aleksandar Vuković:Hello again MarcI'm having issues logging into your database. This is what I see:I installed My Database Admin plugin, and saw what the issue is:[email protected] is saved as a customer, wh ... Arjan Olsder Can't find the service ID'sClosed   Amelia   Updated June 29, 2020 at 3:33pm   3 Most recent comment from Arjan Olsder:Perfect! Luqman Internationalization - Switch to different languageClosed   Amelia   Updated June 29, 2020 at 2:59pm   6 Most recent comment from [deleted]:Yes, your WordPress language setting applies to Amelia, so the language you choose in your WP-> Settings -> General will be the language chosen in Amelia.  Carsten A few suggestions for AmeliaClosed   Amelia   Updated June 29, 2020 at 2:58pm   4 Most recent comment from [deleted]:You are welcome, Carsten. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Stelios Ignatiadis Customer Panel LinkClosed   Amelia   Updated June 29, 2020 at 2:00pm   6 Most recent comment from Aleksandar Vuković:Hello SteliosThanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sanchayita EmployeeClosed   Amelia   Updated June 29, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Sanchayita, The Away status on the employee page in Amelia is shown based on their work hours set in accordance to your WordPress timezone setting (in General settings). Is it the case that th ... Lance Scaife-Elliott categories then servicesClosed   Amelia   Updated June 29, 2020 at 12:15pm   2 Most recent comment from [deleted]:Hello Lance, Thank you for your purchase. You can check out the Catalog view of Amelia, using the [ameliacatalog] shortcode, so the first step for your customers would be to choose the Category and ... Kohei Yamaguchi iOS UX/UI issueClosed   Amelia   Updated June 29, 2020 at 12:04pm   9 Most recent comment from Aleksandar Vuković:Hello KoheiThanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Holger Lange Duration of appointmentClosed   Amelia   Updated June 29, 2020 at 11:55am   4 Most recent comment from [deleted]:Great, glad to see that you managed to find a solution! Thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Arturs Burkalo Issue with the autofillClosed   Amelia   Updated June 29, 2020 at 11:41am   2 Most recent comment from [deleted]:Hello Artur, Thank you for your purchase. If you are logged in to your WordPress or the Customer panel the fields name/email are pre-populated in Amelia booking form. Could you please tell me is thi ... Peter Jaffray How toClosed   Amelia   Updated June 29, 2020 at 11:35am   2 Most recent comment from [deleted]:Hello Peter Jaffray, Thank you for your purchase. A service in Amelia can be created with duration of up to 24 hours, it can be created longer than that, if that is what you want to achieve. If you ... Anthony Bernard Improvement SuggestionsClosed   Amelia   Updated June 29, 2020 at 9:56am   2 Most recent comment from Aleksandar Vuković:Hello AnthonyThank you for your suggestions.1. This is being considered for future development, and I will notify our development team, letting them know there's one more vote for this.2. Front- ... Sofiane Customizing [ameliasearch]Closed   Amelia   Updated June 29, 2020 at 9:38am   4 Most recent comment from Aleksandar Vuković:Hello SofianeJS files are modified (minimized) in public version of plugin (in our development environment is accessible), but unfortunately I can not send you our source code because that is the po ... [email protected] Category and Service page customizationsClosed   Amelia   Updated June 29, 2020 at 9:38am   2 Most recent comment from [deleted]:Hello there, Thank you for your purchase and apologies for replying late, we are not working on weekends. Unfortunately, there isn't such possibility in Amelia with its current built-in featur ... Elodie Dion service finish after minightClosed   Amelia   Updated June 29, 2020 at 9:21am   2 Most recent comment from [deleted]:Hello Elodie Dion, Thank you for your purchase and apologies for replying late, we are not working on weekends. There isn't a possibility to have appointments in Amelia that starts on one day ...