As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Pankaj Hide payment gateway keys from backendClosed   Amelia   Updated July 6, 2020 at 7:58pm   2 Most recent comment from Aleksandar Vuković:Hello PankajSomething like that can only be done with some custom CSS.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the insi ... Keramik Kitchen Request: Take over global working hours for all existing employeesClosed   Amelia   Updated July 6, 2020 at 7:55pm   6 Most recent comment from Aleksandar Vuković:Hi again KeramikPlease provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and re ... Sanchayita ZoomClosed   Amelia   Updated July 6, 2020 at 5:10pm   2 Most recent comment from [deleted]:Hello Sanchayita, You would need to check this out with Zoom, not us. There are more accounts in Zoom and depending on them you can have number of users there, or some other privileges, access, etc. ... Cordula Frontend errorClosed   Amelia   Updated July 6, 2020 at 5:00pm   6 Most recent comment from [deleted]:You are welcome, Cordula. Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Khoa Nguyen Remove capacity & free from events listClosed   Amelia   Updated July 6, 2020 at 4:37pm   2 Most recent comment from [deleted]:Hello Khoa Nguyen, Yes, those two can only be hidden on the front-end with adding custom CSS. Glad you managed to find a solution, thank you for letting us know. If you have any other questions o ... Claudia mandekic booking time slots not correctClosed   Amelia   Updated July 6, 2020 at 4:31pm   7 Most recent comment from [deleted]:You are welcome, Andrew. Glad to see that the issue is gone!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Allison Kessler Need An Updated PluginClosed   Amelia   Updated July 6, 2020 at 3:03pm   3 Most recent comment from [deleted]:Hello Allison, You get access to our store when you buy Amelia , so you can always download the latest version of the plugin there. Glad to see you found out the solution for your concern, thank you ... Allison Kessler Email NotificationsClosed   Amelia   Updated July 6, 2020 at 3:01pm   3 Most recent comment from [deleted]:Hello Allison,If I understood you correctly the %appointment_date_time% placeholder doesn't work properly - doesn't show information for the appointment? Is that correct? If it is, please p ... Ummang Recurring AppointmentsClosed   Amelia   Updated July 6, 2020 at 2:47pm   6 Most recent comment from [deleted]:You are welcome!Great, glad to see that the issue is gone! Thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Will Bridges Customer Rolw SettingsClosed   Amelia   Updated July 6, 2020 at 2:28pm   4 Most recent comment from Aleksandar Vuković:Hello WillThe latest version is 2.8.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as well ... Tania & John UpdateClosed   Amelia   Updated July 6, 2020 at 1:32pm   4 Most recent comment from Aleksandar Vuković:Hi again Tania & JohnWe're having some issues with the auto-update, and I hope our developers will be able to resolve it soon enough.Please download the full version from the email you receive ... Moeed Ahmad Non logged in users can't see eventsClosed   Amelia   Updated July 6, 2020 at 1:15pm   2 Most recent comment from [deleted]:Hello Moeed Ahmad , Thank you for your purchase. I visited the link you provided here and I can see the events properly. This issue can't be caused from within Amelia, it can be connected ... Maleek Howard Updating Plugin & Adding Customer AddressesClosed   Amelia   Updated July 6, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Maleek Howard, Thank you for your purchase and apologies for replying late, we are not working on weekends. You can ask for customers' addresses by adding Custom fields to the booking for ... Ushir Shah Services DisappearClosed   Amelia   Updated July 6, 2020 at 12:06pm   2 Most recent comment from [deleted]:Hello Ushir Shah,  Apologies for replying late, we are not working on weekends. Please follow the bellow instructions to update Amelia manually and if that doesn't help please provide me a temp ... Andrius Lithuanian dates in Amelia notificationsClosed   Amelia   Updated July 6, 2020 at 11:52am   4 Most recent comment from Aleksandar Vuković:Hi again AndriusWell, yeah, you are correct - if the language used in back-end is switched to English, the plugin will follow that. This is how it works at the moment.I will forward your idea to our ...