We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roshan Sujeebun cannot search existing customer when adding a new appointment from the backend or booking from phoneClosed   Amelia   Updated June 30, 2020 at 3:16pm   14 Most recent comment from [deleted]:Hello Roshan, I finally could login, thank you. I created one test Amelia Manager user in your WordPress and logged in as this manager and I can see the one Customer that you have in the back-end. P ... Virginie DUBOSCQ Admin Dashboard / Define slots between 2 appointmentsClosed   Amelia   Updated June 30, 2020 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello VirginieThank you for your purchase.Going straight into Amelia's Appointments is not something that can be configured in Amelia. I suppose there are some settings in WordPress, but I never ... Jafar Salami How to add a fixed price when checking out?Closed   Amelia   Updated June 30, 2020 at 12:49pm   2 Most recent comment from Aleksandar Vuković:Hello JafarI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only define the price of each service, but adding a tax ... Carsten Serious issue with WooCommerceClosed   Amelia   Updated June 30, 2020 at 12:43pm   4 Most recent comment from [deleted]:You are welcome, Carsten. Glad to see it works! We have this feature request in our list for Amelia in general, but for now I can't say when it will be implemented and released. You are welcome ... Elodie Dion google agenda synchronisationClosed   Amelia   Updated June 30, 2020 at 12:38pm   2 Most recent comment from Aleksandar Vuković:Hello ElodieYou can enable "Remove Google Calendar busy events" in Amelia Settings/Integrations/Google Calendar, and when you create a busy event in Google Calendar, that time will be removed from a ... George Code lost every time the Plugin UpdatesClosed   Amelia   Updated June 30, 2020 at 12:23pm   4 Most recent comment from Aleksandar Vuković:Hi GeorgeI forwarded your credentials to one of our developers, and hopefully they'll be able to see what's going on.Sorry for the late response. Enzo !!! URGENT !!! 2.7 Update broke AmeliaClosed   Amelia   Updated June 30, 2020 at 12:14pm   19 Most recent comment from Aleksandar Vuković:Hi again heroseven7You can open pre-purchase tickets, and add details in there, that's not an issue.Please don't share your log-in credentials in public tickets, especially not tickets like ... Brian Pike Booking timeClosed   Amelia   Updated June 30, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello BrianDepending on when the service is offered on Tuesday, you can choose between these:These are the only available options for booking in advanced, and it only applies to Services.If you want t ... Michael Question about assigning service roomsClosed   Amelia   Updated June 30, 2020 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can connect employees who sha ... Elodie Dion block half dayClosed   Amelia   Updated June 30, 2020 at 11:06am   2 Most recent comment from [deleted]:Hello Elodie, You can create Special days for your Employees with them you can override the usual work hours set to those employees, so if you want to have some other availability or block some hours ... Serra Certain time slots for appointments (2:30 p.m. - 3:30 p.m. for example) do not appear on the frontClosed   Amelia   Updated June 30, 2020 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello SerraThank you for your purchase.This is probably related to the way you configured the working hours, but I can't say for sure until I take a look.Please provide me a temporary WP-admin ... Max Cowan Rename the "bringing anyone with you" fieldClosed   Amelia   Updated June 30, 2020 at 10:28am   6 Most recent comment from [deleted]:Hello Max, You won't loose any data in Amelia if you deactivate and activate Amelia back on on the Plugins page and delete cache.  Jafar Salami How to add a fixed aditional price to a service on Amelia?Closed   Amelia   Updated June 30, 2020 at 10:26am   4 Most recent comment from [deleted]:Hello Jafar, If you are talking about the Extras, there isn't a possibility to make the Mandatory, unfortunately, with Amelia's current built-in features. They are optional in the booking ... Ahmad Kampoori calendar date picker in all formsClosed   Amelia   Updated June 30, 2020 at 9:19am   2 Most recent comment from [deleted]:Hello Ahmad, This will be fixed in the next update of Amelia, that should be soon, in the beginning of July. Sorry for any inconveniences this have caused. If you have any further questions feel fr ... CarolineKlaris No Employee For a ServiceClosed   Amelia   Updated June 30, 2020 at 8:46am   4 Most recent comment from Aleksandar Vuković:Hi again CarolineUnfortunately, it's not possible to have more than one employee working on a single appointment.What you can do with fake employees is to connect them to the same Google Calendar ...