As previously announced via banners and our newsletters, support is no longer available through this platform.

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Public Tickets

Danielle Fay Booking calendar not loadingClosed   Amelia   Updated July 7, 2020 at 1:50pm   4 Most recent comment from Aleksandar Vuković:Hi again DanielleThank you for the credentials.I can see all your employees are hidden, and that's why you can't see the form load on front-end:If you were to un-hide your employees, the for ... Russell Barnett Notifications customizationClosed   Amelia   Updated July 7, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello RussellI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment one template works for all Services, and that c ... Christian Lara Set up coupon as main paymentClosed   Amelia   Updated July 7, 2020 at 12:09pm   6 Most recent comment from Aleksandar Vuković:Hello again ChristianHere you go: #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-payment.el-row > div:nth-child(1) { display: none !important; }So, the form will look like this ... Michael A Amelia not loadingClosed   Amelia   Updated July 7, 2020 at 12:00pm   6 Most recent comment from Aleksandar Vuković:Thanks MichaelHere's the error in the console when I try to add a new employee:message: "Unable to add data in AmeliaBookingInfrastructureRepositorySchedulePeriodRepository SQLSTATE[42S02]: Base ... Richard England-Lee Not loading on mobileClosed   Amelia   Updated July 7, 2020 at 10:14am   20 Most recent comment from Aleksandar Vuković:You're welcome RichardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pavel Kamburov Question about Amelia Manager roleClosed   Amelia   Updated July 7, 2020 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello Pavel1. I am sorry to disappoint you, but unfortunately no. There're no options in Amelia that would help you with this.2. Also, there's no way to see if the appointment has been crea ... Pankaj Payment gateway API keys are showing on site backendClosed   Amelia   Updated July 7, 2020 at 9:47am   2 Most recent comment from [deleted]:Hello Pankaj, There isn't a possibility to hide this in Amelia with its current built-in features, unfortunately. Maybe with some custom CSS, but I am not sure how that could reflect to other s ... Marloes Cancelled holiday still not bookableClosed   Amelia   Updated July 7, 2020 at 9:40am   6 Most recent comment from [deleted]:Hello Marloes, Thank you. As I can see the employee in Amelia is connected to Google calendar, could you please check if you have some events in Google on the last week of July that could block boo ... Emanuele Paypal payment processClosed   Amelia   Updated July 7, 2020 at 9:11am   11 Most recent comment from Aleksandar Vuković:Hello EmanueleAmelia doesn't use that command anywhere in the code, but some libraries we're using are calling that command, and that's not something we can change.Unfortunately, there& ... Clio Install in WordpressClosed   Amelia   Updated July 7, 2020 at 9:04am   4 Most recent comment from Aleksandar Vuković:Hi again Dupouy ClioYou can deactivate and delete the version you currently have installed on your website (you won't lose any data), and then simply go to "Add New"/"Upload plugin", select the p ... Giuseppe Carone amelia customer creationClosed   Amelia   Updated July 7, 2020 at 8:08am   25 Most recent comment from Aleksandar Vuković:Hello GiuseppeIs your employee assigned to all services you offer? Please check his working hours also.The employee can't be a customer as well, since the email is unique per user.If you can' ... Chenille Specific use caseClosed   Amelia   Updated July 7, 2020 at 7:24am   2 Most recent comment from Aleksandar Vuković:Hello ChenilleThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Unfortunately we don't have ... Peter Scratchley Pre-Selecting the Number of Recurring BookingsClosed   Amelia   Updated July 6, 2020 at 10:44pm   8 Most recent comment from Aleksandar Vuković:Hello again Peter.We do see this as a reasonable request that can be included at some point in the future, but unfortunately at this stage it is not anywhere near the logic the plugin is running on, ... Asami upgradingClosed   Amelia   Updated July 6, 2020 at 9:54pm   5 Most recent comment from Aleksandar Vuković:Agreed, AsamiIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Carey Miller Setting up Zoom Events / PageClosed   Amelia   Updated July 6, 2020 at 8:03pm   2 Most recent comment from Aleksandar Vuković:Hello CareyThank you for your purchase.I'm sorry to disappoint you but something like this cannot be created with Amelia. There's no possibility of a public Zoom access like that.At the mome ...