We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gareth Staff MembersClosed   Amelia   Updated July 2, 2020 at 10:29am   9 Most recent comment from Aleksandar Vuković:Hello again GarethIf your client agrees with this setup, maybe it'd be best.You could create all your services to have max capacity set to "2", so each time slot can be reserved by two customers. ... Lara Solomon EventsClosed   Amelia   Updated July 2, 2020 at 10:12am   8 Most recent comment from Aleksandar Vuković:Hi again LaraIf you're using English, you should edit English translation, and simply add a translation when you find the instance of "Appointment". Kevin Appointments vs. EventsClosed   Amelia   Updated July 2, 2020 at 9:12am   4 Most recent comment from [deleted]:Hello Kevin, The available time slots for appointments in Amelia are set by configuring employees' work hours, and you can create different time periods for each day under the Work hours tab and ... Sanchayita EmployeeClosed   Amelia   Updated July 2, 2020 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello SanchayitaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you're creating a new employee, and assigning an e ... Patrick Scholten Password reset not working in customer panelClosed   Amelia   Updated July 2, 2020 at 7:07am   11 Most recent comment from Kostas: Leonard Zakoor Employees missingClosed   Amelia   Updated July 1, 2020 at 9:45pm   10 Most recent comment from Aleksandar Vuković:You're welcome LeonardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brian Front end Booking DisplayClosed   Amelia   Updated July 1, 2020 at 3:08pm   2 Most recent comment from [deleted]:Hello Brian, Thank you for your purchase. In the Booking view, there isn't a possibility to have the Category selection on the first step with Amelia's current built-in features, unfortuna ... Alena Salamonová Coupons applicable to future eventsClosed   Amelia   Updated July 1, 2020 at 2:39pm   2 Most recent comment from [deleted]:Hello Alena Salamonova,Unfortunately, there isn't such option in Amelia with its current built-in features. We have this feature request in our list and I will add your vote to it, but for now we ... António Almeida Portuguese TranslationClosed   Amelia   Updated July 1, 2020 at 12:20pm   4 Most recent comment from Aleksandar Vuković:Thank you AntónioI'll forward it to our development team, and hopefully they'll be able to add it to the upcoming update, but it's going to be released by the end of the week, so I ... Arjan Olsder Zoom link is not sent to clientsClosed   Amelia   Updated July 1, 2020 at 11:18am   4 Most recent comment from Aleksandar Vuković:You're welcome ArjanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Roshan Sujeebun I cannot update Customer details on the customer pageClosed   Amelia   Updated July 1, 2020 at 10:47am   6 Most recent comment from Aleksandar Vuković:Hello again RoshanThe reason why you cannot modify the customer is because that email address is already used for your Administrator user:I would strongly advise deleting the customer with this email ... Stephen Can you close off an entire day?Closed   Amelia   Updated July 1, 2020 at 9:24am   4 Most recent comment from Aleksandar Vuković:Hello Stephen2. That would require changing the logic of the plugin, so it's not that simple to do that. It would take a lot of work, and a customization like this wouldn't be cheap. It pro ... Anand Chakravarthy AppointmentsClosed   Amelia   Updated July 1, 2020 at 8:46am   2 Most recent comment from [deleted]:Hello Anand Chakravarthy, Thank you for your purchase. 1. There is an option for that Minimum time required before booking: which you will find in Amelia -> Settings -> General which applies to a ... Frances SupportClosed   Amelia   Updated July 1, 2020 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello FrancesThank you for your purchase.I'm sorry, but I don't quite understand what you're doing here.Could you please explain in a bit more detail, preferably with an example or two ... GHENAM Amelia SMSClosed   Amelia   Updated June 30, 2020 at 6:59pm   6 Most recent comment from Aleksandar Vuković:Hello GHENAMUnfortunately no.The prices can change, so having an Excel file with pricing can be quite limiting.