We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pankaj Manage TaxesClosed   Amelia   Updated July 3, 2020 at 8:46am   2 Most recent comment from [deleted]:Hello Pankaj, There isn't a possibility for adding taxes in Amelia with its current built-in features, unfortunately. We have this feature request in our list and I will add your vote to it, bu ... Ise Coupon not reducing priceClosed   Amelia   Updated July 3, 2020 at 8:28am   2 Most recent comment from [deleted]:Hello Ise,  Please provide me a temporary WP-admin login for your site where this happens and the page where you have the Amelia booking form, so we could log in and take a look . We do not interfer ... donny satria handono activationClosed   Amelia   Updated July 3, 2020 at 8:26am   13 Most recent comment from [deleted]:Hello donny satria handono, You are welcome. Please do, let us know if you encounter any issues. We will implement this in the following updates of Amelia - so for creating tables in the database, ... Pankaj Services issueClosed   Amelia   Updated July 3, 2020 at 8:13am   2 Most recent comment from Aleksandar Vuković:Hello PankajIs your employee assigned to those services? If so, please go into your employee's panel, and check the Working Hours. Please take a look if you configured employee's working hou ... Mark Trimble Services GalleryClosed   Amelia   Updated July 2, 2020 at 3:27pm   3 Most recent comment from Aleksandar Vuković:Hello MarkThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ise Closing booking before eventClosed   Amelia   Updated July 2, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello IseAt the moment, you would need to edit every recurring event, and to choose when booking ends for that event.Our development team is working on making a general setting for all recurring event ... Alena Salamonová Multiple date event bookingClosed   Amelia   Updated July 2, 2020 at 1:55pm   8 Most recent comment from [deleted]:You are welcome, Lara. That's OK Lara, no worries, we are here to help out and clarify any concern you might haveIf you have any other questions or concerns feel free to open a new ticket and we ... Kyle Owen Placeholder Merge FieldsClosed   Amelia   Updated July 2, 2020 at 1:17pm   2 Most recent comment from [deleted]:Hello Kyle Owen, Thank you for your purchase. Yes, there is the placeholder Number of persons (%number_of_persons%) which you will find in the Email placeholders list, when you choose Events noti ... Marios Anthis problemsClosed   Amelia   Updated July 2, 2020 at 1:01pm   7 Most recent comment from [deleted]:Hello Marios Anthis, Thank you for the credentials. The days off you created for June, and this month isn't possible for booking anymore on the front-end since it is over. Please look at the att ... Kevin ZoomClosed   Amelia   Updated July 2, 2020 at 12:49pm   4 Most recent comment from Aleksandar Vuković:Hi again KevinPlease check out my last response in this ticket:https://tmsplugins.ticksy.com/ticket/2442861If you still can't get it to work, please provide me a temporary WP-admin login for your ... Jimi PaymentsClosed   Amelia   Updated July 2, 2020 at 12:44pm   2 Most recent comment from Aleksandar Vuković:Hello JimiIssues with PayPal and Stripe are usually connected to the IDs and secrets used. Also, if you've enabled Live credentials, you cannot run test cards or PayPal accounts, nor could you us ... kevin Mail to several Employees and the google calendar functionClosed   Amelia   Updated July 2, 2020 at 12:35pm   4 Most recent comment from [deleted]:You are welcome, Kevin.If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Alena Salamonová Custom Fields for future eventsClosed   Amelia   Updated July 2, 2020 at 11:50am   4 Most recent comment from Aleksandar Vuković:Hi LaraThanks for your feedback. Like I mentioned - Our developers will be working on changing that in the future. Marios Anthis updateClosed   Amelia   Updated July 2, 2020 at 11:28am   4 Most recent comment from [deleted]:Hello Marios, I've just replied to the other ticket you have about this issue, so please check it out.  Roshan Sujeebun the new services that are created do not display on our catalog page or booking pageClosed   Amelia   Updated July 2, 2020 at 11:11am   9 Most recent comment from [deleted]:You are welcome, Roshan. Glad to see that. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.