As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Fernando Coello Date formatClosed   Amelia   Updated July 9, 2020 at 8:42am   3 Most recent comment from [deleted]:Hello Fernando,Glad to see you managed to solve the issue you had. Thank you for letting us know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Simon Conway Confirmation Email issuesClosed   Amelia   Updated July 8, 2020 at 2:42pm   4 Most recent comment from Aleksandar Vuković:Hello BenjaminIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. You ... Fernando Coello Employe working hoursClosed   Amelia   Updated July 8, 2020 at 1:06pm   2 Most recent comment from [deleted]:Hello Fernando, Thank you for your purchase. Unfortunately, there isn't a possibility to set the employees' work hours on a two weeks basis in Amelia with its current built-in features, t ... Dimitri %appointment_date% and %appointment_date_time% not shown in notificationClosed   Amelia   Updated July 8, 2020 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hello DimitriThank you for your purchase.Unfortunately, the issue you're having with the date format will be present until you use one of WordPress' default formats. So, you would need to us ... Michael Claypool Add zoom link to event listClosed   Amelia   Updated July 8, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hello Michael Claypool,Thank you for your purchase. I am not sure if this is possible with the Zoom integration in Amelia, but you can try adding the Zoom join link to the Event description field - y ... clmnt further configure follow-up emailClosed   Amelia   Updated July 8, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello ClementI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Perhaps you can add a link to every email notification templa ... Gift Its not workingClosed   Amelia   Updated July 8, 2020 at 12:10pm   10 Most recent comment from [deleted]:Hello Gift, Unfortunately, we already approved your refund request, so you would need to purchase Amelia again. The refund needs to be done by our sales provider, Paddle as well, so you can wait for ... Claudia Zeidler Adjust available bookingslotsClosed   Amelia   Updated July 8, 2020 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello ClaudiaYou can enable "Use service duration for booking a time slot" in Amelia's General settings, and then the time slots will showing the duration of the service instead of every 15 minut ... Richard McCoy Installation FailedClosed   Amelia   Updated July 8, 2020 at 10:30am   13 Most recent comment from Aleksandar Vuković:Hi again RichardYou can lower the default time slot step in Amelia's General settings. That time slot will be used for employee working hours, service duration, buffer times, etc. You will be abl ... Asami notificationClosed   Amelia   Updated July 8, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello AsamiIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.2. Your webs ... donny satria handono Change Logo Amelia, with our logoClosed   Amelia   Updated July 8, 2020 at 9:28am   5 Most recent comment from Aleksandar Vuković:You're welcome DonnyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Raphael Nordier Possible to translate in french ?Closed   Amelia   Updated July 7, 2020 at 3:16pm   12 Most recent comment from [deleted]:Hello Raphael, The theme that we used for building our demo sites is Bridge. But you can check if you can achieve something similar with the WordPress default themes as well. If you have any other ... Jack Booking widgetClosed   Amelia   Updated July 7, 2020 at 3:07pm   11 Most recent comment from [deleted]:Hello Jack, I forwarded it, so it should be modified in the following updates of Amelia.You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly ... sophie gagne ServicesClosed   Amelia   Updated July 7, 2020 at 2:51pm   4 Most recent comment from [deleted]:Hello Sophie, Unfortunately, such customization of the plugin isn't covered by our support, so we can't help out with that. Maybe they can try with CSS, taking those selectors and adding t ... Oskar Lima Change languageClosed   Amelia   Updated July 7, 2020 at 2:23pm   8 Most recent comment from [deleted]:Great, glad to see  the issue is gone thank you for letting us know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.