As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Ana Front End Customer PanelClosed   Amelia   Updated July 10, 2020 at 8:25am   10 Most recent comment from Aleksandar Vuković:You're welcome EsadThere's no documentation that would explain how to create custom CSS, since not every page is the same (different options in the plugin move the selectors, so it's no ... Sanchayita ZoomClosed   Amelia   Updated July 9, 2020 at 9:56pm   6 Most recent comment from Aleksandar Vuković:I already replied to that ticket.Unfortunately, it's not something that's possible with Amelia clmnt add html email notification (clickable image)Closed   Amelia   Updated July 9, 2020 at 8:50pm   2 Most recent comment from Aleksandar Vuković:Hello clmntI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can try adding the HTML code directly in the notification i ... Ciaran Stripe Refunds?Closed   Amelia   Updated July 9, 2020 at 8:32pm   4 Most recent comment from Aleksandar Vuković:You're welcome, CiaranIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jeff Currie Minimum time required before bookingClosed   Amelia   Updated July 9, 2020 at 8:12pm   4 Most recent comment from Aleksandar Vuković:Sure, JeffYou can do that on this link. Philip Brown Paypal connectionClosed   Amelia   Updated July 9, 2020 at 8:10pm   6 Most recent comment from Aleksandar Vuković:Hi again PhilipThat's good, thank you.I logged in, and saw that your PayPal credentials are probably wrong:"Live secret" should be that long, but "Live Client ID" should be much shorter.Please c ... Bill Osuch Zapier integration problemClosed   Amelia   Updated July 9, 2020 at 4:42pm   4 Most recent comment from [deleted]:Hello Bill, Unfortunately, this can't be changed in Amelia, all customers' data is sent, but you can check if there is some way from the side of receiving this data to take only the last cu ... Ofek Sitbon Update PluginClosed   Amelia   Updated July 9, 2020 at 2:32pm   4 Most recent comment from [deleted]:Hello Ofek, You should delete the update_plugins transients. If that doesn't help please update Amelia manually by following the bellow instructions. Our developers are working on fixing the a ... sam scheduleClosed   Amelia   Updated July 9, 2020 at 2:29pm   12 Most recent comment from Aleksandar Vuković:You're welcome SamIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mariangela Cordova consultaClosed   Amelia   Updated July 9, 2020 at 1:08pm   2 Most recent comment from [deleted]:Hello Mariangela Cordova,Thank you for your purchase. Could you please write your tickets in English, as we are afraid something will get lost in translation so we won't be able to help out prop ... Chris Hully Different Service ListsClosed   Amelia   Updated July 9, 2020 at 12:56pm   2 Most recent comment from [deleted]:Hello Chris, The option Show service on-site is configuring if a service will be shown on the front-end or not, so that option can't help in your use case. There isn't a possibility to exc ... Mishel298 Amelia Manager RestrictionsClosed   Amelia   Updated July 9, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello Mishel298Amelia doesn't have anything like this in its settings, so you would need to go with User Role Editor, and edit capabilities of Amelia_manager user role.I'm not sure which ex ... PENELOPE SOUANI DATE FORMAT, STRING TRANSLATION, CANCELLATIONClosed   Amelia   Updated July 9, 2020 at 11:36am   4 Most recent comment from Aleksandar Vuković:Hello again PenelopeI will forward the request to our development team, but I can't say when (or if) it will be implemented.Unfortunately, cancelling and rescheduling don't have a specific ... Mishel298 Multiple Location for each employeeClosed   Amelia   Updated July 9, 2020 at 10:00am   12 Most recent comment from Aleksandar Vuković:Hi again Mishel298Well, you can see that it's not working, so I'm not sure what you mean by this:I got confused. if the URL is incorrect, how everything is connected and working.Amelia is wo ... Jeferson Marques Customer loginClosed   Amelia   Updated July 9, 2020 at 9:08am   6 Most recent comment from [deleted]:You are welcome, Jeferson. Thank you for your suggestions, I will forward them to our developers and add them to our requests list so this can be considered for modification in the future.If you have ...