We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lance Scaife-Elliott outlook syncClosed   Amelia   Updated July 3, 2020 at 2:27pm   2 Most recent comment from [deleted]:Hello Lance, At the moment there isn't a synchronization for Outlook in Amelia, only Google. But we have this in our to-do list and it will be implemented and released in one of the following up ... Ken License for each siteClosed   Amelia   Updated July 3, 2020 at 2:02pm   10 Most recent comment from Aleksandar Vuković:Hi KenSure: #am-settings > div.am-section.am-settings-cards > div:nth-child(3) > div:nth-child(2) > div > p.link { display: none; } #am-settings > div.am-section.am-settings-cards > div:nth-child(3) > ... Javier Mombiela Awin Integration - Data LayerClosed   Amelia   Updated July 3, 2020 at 1:10pm   4 Most recent comment from [deleted]:Hello Javier,  I saw there is some plugin Awin, so I assumed you were talking about it. Sorry. Unfortunately, there isn't such possibility in Amelia. If you have any further questions feel free ... António Almeida Formating text / display servicesClosed   Amelia   Updated July 3, 2020 at 11:53am   6 Most recent comment from Aleksandar Vuković:Thanks for your feedback, António, it's much appreciated.I know what you're talking about, and I agree with you. It's just that at the moment, there's no other way to have it be ... Sasha Elezovski google integrationsClosed   Amelia   Updated July 3, 2020 at 11:36am   2 Most recent comment from [deleted]:Hello Sasha Elezovski,Thank you for your purchase.  You need to check this redirect URI in your database and your Google project. To see if they are the same.   Please be careful when you update ... Ushir Shah more than 4 categoriesClosed   Amelia   Updated July 3, 2020 at 11:24am   8 Most recent comment from Aleksandar Vuković:Hi again UshirYou can add dashes like that. Just modify the description, so it looks like this:And in front-end it will show like this:You can also use asterisks ( * ) instead of dashes. Raphaël Marlec %appointment_cancel_url% not workingClosed   Amelia   Updated July 3, 2020 at 11:05am   2 Most recent comment from [deleted]:Hello Marlec Raphael, Could you please tell me have you just copy/paste the placeholder to the Message field? If you have embedded it to a text, please just copy/paste it so it looks like in the at ... António Almeida LocationsClosed   Amelia   Updated July 3, 2020 at 10:46am   2 Most recent comment from [deleted]:Hello António,  You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but when you go to the Work Hours ... Simon Horner Setting upClosed   Amelia   Updated July 3, 2020 at 8:56am   2 Most recent comment from [deleted]:Hello Simon, Please follow these instructions to update the plugin manually: 1) Download the zip from our store  2) Use FTP to open /yourwordpressfolder/wp-content/plugins 3) Delete existing amel ... Pankaj Manage TaxesClosed   Amelia   Updated July 3, 2020 at 8:46am   2 Most recent comment from [deleted]:Hello Pankaj, There isn't a possibility for adding taxes in Amelia with its current built-in features, unfortunately. We have this feature request in our list and I will add your vote to it, bu ... Ise Coupon not reducing priceClosed   Amelia   Updated July 3, 2020 at 8:28am   2 Most recent comment from [deleted]:Hello Ise,  Please provide me a temporary WP-admin login for your site where this happens and the page where you have the Amelia booking form, so we could log in and take a look . We do not interfer ... donny satria handono activationClosed   Amelia   Updated July 3, 2020 at 8:26am   13 Most recent comment from [deleted]:Hello donny satria handono, You are welcome. Please do, let us know if you encounter any issues. We will implement this in the following updates of Amelia - so for creating tables in the database, ... Pankaj Services issueClosed   Amelia   Updated July 3, 2020 at 8:13am   2 Most recent comment from Aleksandar Vuković:Hello PankajIs your employee assigned to those services? If so, please go into your employee's panel, and check the Working Hours. Please take a look if you configured employee's working hou ... Mark Trimble Services GalleryClosed   Amelia   Updated July 2, 2020 at 3:27pm   3 Most recent comment from Aleksandar Vuković:Hello MarkThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ise Closing booking before eventClosed   Amelia   Updated July 2, 2020 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello IseAt the moment, you would need to edit every recurring event, and to choose when booking ends for that event.Our development team is working on making a general setting for all recurring event ...