We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ushir Shah Services DisappearClosed   Amelia   Updated July 6, 2020 at 12:06pm   2 Most recent comment from [deleted]:Hello Ushir Shah,  Apologies for replying late, we are not working on weekends. Please follow the bellow instructions to update Amelia manually and if that doesn't help please provide me a temp ... Andrius Lithuanian dates in Amelia notificationsClosed   Amelia   Updated July 6, 2020 at 11:52am   4 Most recent comment from Aleksandar Vuković:Hi again AndriusWell, yeah, you are correct - if the language used in back-end is switched to English, the plugin will follow that. This is how it works at the moment.I will forward your idea to our ... Aaron Kerr Webhook - CancellationsClosed   Amelia   Updated July 6, 2020 at 11:47am   7 Most recent comment from Aleksandar Vuković:Good news, MartinThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mike Sale Functionality QuestionClosed   Amelia   Updated July 6, 2020 at 11:10am   4 Most recent comment from Aleksandar Vuković:You're welcome, MikeSorry I couldn't provide a positive response.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Chema Hontoria Manager roleClosed   Amelia   Updated July 6, 2020 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello ChemaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The “Amelia Manager” role has almost the same permissions a ... Erick Ramirez email bookmarksClosed   Amelia   Updated July 6, 2020 at 8:27am   5 Most recent comment from [deleted]:Hello Erick, Apologies for replying late, we are not working on weekends. Please provide me a temporary WP-admin login for your site and your database access (cPanel or PhpMyAdmin credentials), so w ... mehmet fatih durmus Select the location before servicesClosed   Amelia   Updated July 6, 2020 at 7:31am   2 Most recent comment from [deleted]:Hello mehmet fatih durmus, Apologies for replying late, we are not working on weekends. There isn't a possibility to select location first and then have the service selection, unfortunately. Y ... Leon Event TimingClosed   Amelia   Updated July 4, 2020 at 7:37pm   2 Most recent comment from Aleksandar Vuković:Hello LeonIf you're referring to actual events in Amelia, you can configure them however you want.You simply need to lower the default time slot step in Amelia's general settings, so you ca ... Kevin Recurring group fitness classesClosed   Amelia   Updated July 4, 2020 at 7:22pm   6 Most recent comment from Aleksandar Vuković:Hello LeonHave you followed the instructions listed below?If you can't resolve the issue, please open a private ticket, where you can share the log in credentials with us, and we'll gladly ... Leanne Bird Photos and membersClosed   Amelia   Updated July 3, 2020 at 4:27pm   2 Most recent comment from [deleted]:Hello Leanne Bird, Thank you for your purchase. Could you please tell me have you added an image to the service and to the service gallery as well? As the service image is shown in the circle and t ... Kevin Zoom integrationClosed   Amelia   Updated July 3, 2020 at 3:39pm   10 Most recent comment from alyssa:hi my apologies to ask in this ticket. I already up my questions in a new ticket. Thankyou!  Pawel Buslowski activationClosed   Amelia   Updated July 3, 2020 at 3:12pm   2 Most recent comment from Aleksandar Vuković:Hello baracuda26I suppose that you can't see the Activation settings in Amelia Settings? If that's true, you have Amelia Lite installed.The Lite version needs to be deactivated/deleted, and ... Brian Front-end order of servicesClosed   Amelia   Updated July 3, 2020 at 2:47pm   2 Most recent comment from Aleksandar Vuković:Hello BrianThey should be in the order you see them in back-end. Can you try rearranging them there (drag and drop), and see if that helps? John-Lloyd Hamlet Integration menu for ZoomClosed   Amelia   Updated July 3, 2020 at 2:41pm   4 Most recent comment from Aleksandar Vuković:Hi John-LloydI certainly hope not. Our developers are working on resolving the issue with auto-update, so in the future you should be able to update via Plugins page.You will be informed via e-mail ... Raquel Garcia Text on add to calendar for customersClosed   Amelia   Updated July 3, 2020 at 2:31pm   6 Most recent comment from Aleksandar Vuković:I understand what you want to do RaquelAt the moment only the service name and description is being forwarded to customer's Event when they add it to their Calendar. That description is the same ...