We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Asami upgradingClosed   Amelia   Updated July 6, 2020 at 9:54pm   5 Most recent comment from Aleksandar Vuković:Agreed, AsamiIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Carey Miller Setting up Zoom Events / PageClosed   Amelia   Updated July 6, 2020 at 8:03pm   2 Most recent comment from Aleksandar Vuković:Hello CareyThank you for your purchase.I'm sorry to disappoint you but something like this cannot be created with Amelia. There's no possibility of a public Zoom access like that.At the mome ... Pankaj Hide payment gateway keys from backendClosed   Amelia   Updated July 6, 2020 at 7:58pm   2 Most recent comment from Aleksandar Vuković:Hello PankajSomething like that can only be done with some custom CSS.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the insi ... Keramik Kitchen Request: Take over global working hours for all existing employeesClosed   Amelia   Updated July 6, 2020 at 7:55pm   6 Most recent comment from Aleksandar Vuković:Hi again KeramikPlease provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and re ... Sanchayita ZoomClosed   Amelia   Updated July 6, 2020 at 5:10pm   2 Most recent comment from [deleted]:Hello Sanchayita, You would need to check this out with Zoom, not us. There are more accounts in Zoom and depending on them you can have number of users there, or some other privileges, access, etc. ... Cordula Frontend errorClosed   Amelia   Updated July 6, 2020 at 5:00pm   6 Most recent comment from [deleted]:You are welcome, Cordula. Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Khoa Nguyen Remove capacity & free from events listClosed   Amelia   Updated July 6, 2020 at 4:37pm   2 Most recent comment from [deleted]:Hello Khoa Nguyen, Yes, those two can only be hidden on the front-end with adding custom CSS. Glad you managed to find a solution, thank you for letting us know. If you have any other questions o ... Claudia mandekic booking time slots not correctClosed   Amelia   Updated July 6, 2020 at 4:31pm   7 Most recent comment from [deleted]:You are welcome, Andrew. Glad to see that the issue is gone!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Allison Kessler Need An Updated PluginClosed   Amelia   Updated July 6, 2020 at 3:03pm   3 Most recent comment from [deleted]:Hello Allison, You get access to our store when you buy Amelia , so you can always download the latest version of the plugin there. Glad to see you found out the solution for your concern, thank you ... Allison Kessler Email NotificationsClosed   Amelia   Updated July 6, 2020 at 3:01pm   3 Most recent comment from [deleted]:Hello Allison,If I understood you correctly the %appointment_date_time% placeholder doesn't work properly - doesn't show information for the appointment? Is that correct? If it is, please p ... Ummang Recurring AppointmentsClosed   Amelia   Updated July 6, 2020 at 2:47pm   6 Most recent comment from [deleted]:You are welcome!Great, glad to see that the issue is gone! Thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Will Bridges Customer Rolw SettingsClosed   Amelia   Updated July 6, 2020 at 2:28pm   4 Most recent comment from Aleksandar Vuković:Hello WillThe latest version is 2.8.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as well ... Tania & John UpdateClosed   Amelia   Updated July 6, 2020 at 1:32pm   4 Most recent comment from Aleksandar Vuković:Hi again Tania & JohnWe're having some issues with the auto-update, and I hope our developers will be able to resolve it soon enough.Please download the full version from the email you receive ... Moeed Ahmad Non logged in users can't see eventsClosed   Amelia   Updated July 6, 2020 at 1:15pm   2 Most recent comment from [deleted]:Hello Moeed Ahmad , Thank you for your purchase. I visited the link you provided here and I can see the events properly. This issue can't be caused from within Amelia, it can be connected ... Maleek Howard Updating Plugin & Adding Customer AddressesClosed   Amelia   Updated July 6, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Maleek Howard, Thank you for your purchase and apologies for replying late, we are not working on weekends. You can ask for customers' addresses by adding Custom fields to the booking for ...