As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Chantal Edouard-Betsy "Bring anyone with you" Contact Details & Calendar InvitationClosed   Amelia   Updated July 13, 2020 at 1:24pm   2 Most recent comment from [deleted]:Hello Chantal, Only information of the customer that books an appointment is collected in the case the option "Bring Anyone With You" is used in Amelia, so there isn't a possibility for the peop ... Charlotte Page reloads when engaging with amelia booking systemClosed   Amelia   Updated July 13, 2020 at 12:44pm   9 Most recent comment from [deleted]:You are welcome, Charlotte One of my colleagues responded to the other ticket you opened regarding that matter, so please check it out. You can use different shortcodes on your pages, and you will fin ... Christian Lara update to 2.8Closed   Amelia   Updated July 13, 2020 at 12:27pm   2 Most recent comment from [deleted]:Hello Christian Lara, Please follow these instructions to update Amelia manually:1) Download the zip from our store 2) Use FTP to open /yourwordpressfolder/wp-content/plugins 3) Delete existing amel ... Ian Event Booking - Restricting the Number of PersonsClosed   Amelia   Updated July 13, 2020 at 12:26pm   6 Most recent comment from Aleksandar Vuković:Hello RhondaWe would need the URL of the booking page, so we can find the correct CSS selector that's needed to hide that.If you're not comfortable leaving the URL in someone else's tic ... Imbang Rahardja User InformationClosed   Amelia   Updated July 13, 2020 at 12:01pm   2 Most recent comment from Aleksandar Vuković:Hello Imbang RahardjaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.When creating an employee ... Marie Rosalie Payment settingsClosed   Amelia   Updated July 13, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello MarieI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Your customers use their live cards for payments, and they are ... Tom CutomsClosed   Amelia   Updated July 13, 2020 at 11:49am   6 Most recent comment from Aleksandar Vuković:Hello TomYes, all employees need to have an account, and they need to be connected through their Employee profile in Amelia:To connect each employee with different zoom user, you need to log into the ... Charlotte Splitting up services on different pagesClosed   Amelia   Updated July 13, 2020 at 10:29am   2 Most recent comment from [deleted]:Hi Charlotte,Thank you for your inquiry.Yes, there is an option for this. If you create consultation services in one category and meal plan services in the other category you can during the shortcode ... Isabel Lapaz after deleting amelia plugin data base remaisClosed   Amelia   Updated July 13, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:I see, IsabelTo delete those tables manually, like I said, you need to disable Foreign Key Checks. When you select all 40 Amelia tables, and choose "Drop", you will see a screen like this:In bottom l ... Jrm57 UpdateClosed   Amelia   Updated July 13, 2020 at 10:01am   8 Most recent comment from [deleted]:You are welcome, Jeremy. Amelia works in the way that when you deactivate and delete it on the Plugins page no data is lost, because of these manual updates. If you have any other questions or conce ... Alvaro ​Hello, I'm glad you don't finish rendering the calendar view​Closed   Amelia   Updated July 13, 2020 at 8:15am   2 Most recent comment from [deleted]:Hello Alvaro, Thank you for your purchase and apologies for replying later, we are not working on weekends.I am not sure if I understood the ticket quite well, do you have any questions or issues with ... Nik20 remove the CAPACITY itemClosed   Amelia   Updated July 12, 2020 at 6:47pm   2 Most recent comment from Aleksandar Vuković:Hello Nik20I suppose you mean the events screen?Please show me what you wish to hide in a screenshot, and provide me the URL to the booking page. I will find the CSS you need, and share it with you. Jessalynn installationClosed   Amelia   Updated July 12, 2020 at 10:45am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that JessalynnIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bianca Flood new customerClosed   Amelia   Updated July 11, 2020 at 3:35pm   2 Most recent comment from Aleksandar Vuković:Hello BiancaThank you for your purchase.You can add the %customer_panel_url% in your "Appointment approved" email notification.Then, your customers will be directed to the page where they can create ... Grim Long CSS customizationClosed   Amelia   Updated July 11, 2020 at 6:41am   17 Most recent comment from Aleksandar Vuković:You're welcome GrimIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.