We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

sophie gagne ServicesClosed   Amelia   Updated July 7, 2020 at 2:51pm   4 Most recent comment from [deleted]:Hello Sophie, Unfortunately, such customization of the plugin isn't covered by our support, so we can't help out with that. Maybe they can try with CSS, taking those selectors and adding t ... Oskar Lima Change languageClosed   Amelia   Updated July 7, 2020 at 2:23pm   8 Most recent comment from [deleted]:Great, glad to see  the issue is gone thank you for letting us know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Danielle Fay Booking calendar not loadingClosed   Amelia   Updated July 7, 2020 at 1:50pm   4 Most recent comment from Aleksandar Vuković:Hi again DanielleThank you for the credentials.I can see all your employees are hidden, and that's why you can't see the form load on front-end:If you were to un-hide your employees, the for ... Russell Barnett Notifications customizationClosed   Amelia   Updated July 7, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello RussellI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment one template works for all Services, and that c ... Christian Lara Set up coupon as main paymentClosed   Amelia   Updated July 7, 2020 at 12:09pm   6 Most recent comment from Aleksandar Vuković:Hello again ChristianHere you go: #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-payment.el-row > div:nth-child(1) { display: none !important; }So, the form will look like this ... Michael A Amelia not loadingClosed   Amelia   Updated July 7, 2020 at 12:00pm   6 Most recent comment from Aleksandar Vuković:Thanks MichaelHere's the error in the console when I try to add a new employee:message: "Unable to add data in AmeliaBookingInfrastructureRepositorySchedulePeriodRepository SQLSTATE[42S02]: Base ... Richard England-Lee Not loading on mobileClosed   Amelia   Updated July 7, 2020 at 10:14am   20 Most recent comment from Aleksandar Vuković:You're welcome RichardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pavel Kamburov Question about Amelia Manager roleClosed   Amelia   Updated July 7, 2020 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello Pavel1. I am sorry to disappoint you, but unfortunately no. There're no options in Amelia that would help you with this.2. Also, there's no way to see if the appointment has been crea ... Pankaj Payment gateway API keys are showing on site backendClosed   Amelia   Updated July 7, 2020 at 9:47am   2 Most recent comment from [deleted]:Hello Pankaj, There isn't a possibility to hide this in Amelia with its current built-in features, unfortunately. Maybe with some custom CSS, but I am not sure how that could reflect to other s ... Marloes Cancelled holiday still not bookableClosed   Amelia   Updated July 7, 2020 at 9:40am   6 Most recent comment from [deleted]:Hello Marloes, Thank you. As I can see the employee in Amelia is connected to Google calendar, could you please check if you have some events in Google on the last week of July that could block boo ... Emanuele Paypal payment processClosed   Amelia   Updated July 7, 2020 at 9:11am   11 Most recent comment from Aleksandar Vuković:Hello EmanueleAmelia doesn't use that command anywhere in the code, but some libraries we're using are calling that command, and that's not something we can change.Unfortunately, there& ... Clio Install in WordpressClosed   Amelia   Updated July 7, 2020 at 9:04am   4 Most recent comment from Aleksandar Vuković:Hi again Dupouy ClioYou can deactivate and delete the version you currently have installed on your website (you won't lose any data), and then simply go to "Add New"/"Upload plugin", select the p ... Giuseppe Carone amelia customer creationClosed   Amelia   Updated July 7, 2020 at 8:08am   25 Most recent comment from Aleksandar Vuković:Hello GiuseppeIs your employee assigned to all services you offer? Please check his working hours also.The employee can't be a customer as well, since the email is unique per user.If you can' ... Chenille Specific use caseClosed   Amelia   Updated July 7, 2020 at 7:24am   2 Most recent comment from Aleksandar Vuković:Hello ChenilleThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Unfortunately we don't have ... Peter Scratchley Pre-Selecting the Number of Recurring BookingsClosed   Amelia   Updated July 6, 2020 at 10:44pm   8 Most recent comment from Aleksandar Vuković:Hello again Peter.We do see this as a reasonable request that can be included at some point in the future, but unfortunately at this stage it is not anywhere near the logic the plugin is running on, ...