As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Cynthia Customizing Google Calendar entries when an appointment is madeClosed   Amelia   Updated July 15, 2020 at 4:52pm   3 Most recent comment from [deleted]:Hello Cynthia,Glad to see you managed to find a solution for removing the Google meet link from the Google calendar invites. Thank you for letting us know. For any information about appointments in Am ... Scott McCarthy Client NameClosed   Amelia   Updated July 15, 2020 at 4:39pm   4 Most recent comment from [deleted]:Hello Scott, Glad to see the concern is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Anne-Loes Event showing on page, but not in dashboardClosed   Amelia   Updated July 15, 2020 at 2:35pm   7 Most recent comment from Aleksandar Vuković:Hi again Anne-LoesProbably there's an issue somewhere in the database, but I can't say for sure until I take a look.Please provide me the credentials for that account which is facing this i ... Phill Naylor Working HoursClosed   Amelia   Updated July 15, 2020 at 1:35pm   2 Most recent comment from [deleted]:Hello Phill, Could you please check if you have set your City timezone in your WordPress GEneral Settings? As this timezone setting applies to Amelia as well, so there can be a mismatch in the time s ... Jessie Block second registration under the same name and emailClosed   Amelia   Updated July 15, 2020 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello JessieThank you for your purchase.I'm sorry, but no. Unfortunately, you cannot limit your customers like that.You can try a workaround, though. If your customers are interested in a free le ... sophie gagne TranslationClosed   Amelia   Updated July 15, 2020 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello sophieThe plugin can't be offered in more than one language. Amelia takes your WordPress' language settings, and it is displaying the plugin in that language.Multi-lingual plugins, lik ... Juan How to assign multiple locations/sites to the same employeeClosed   Amelia   Updated July 15, 2020 at 1:12pm   2 Most recent comment from Aleksandar Vuković:Hello JuanEmployee can only work on one location at the time. You can assign the employee to multiple locations only per time period. For example:Employee 1 works on Location 1 from 09:00 - 10:00Emplo ... Marc Goldblatt Integrating with membership plug insClosed   Amelia   Updated July 15, 2020 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello MarcYou can only do this in combination with a membership plugin, since they can block the booking page for non-logged-in users. Amelia doesn't have those features yet.You won't see an ... Jack Hiding settings in backendClosed   Amelia   Updated July 15, 2020 at 12:17pm   4 Most recent comment from [deleted]:Hello Jack, Glad to see that. You are welcome.You can try deleting the auto-update transients on your website using the Transients Manager plugin, and if that doesn't work please update Amelia ... Juan Suarez Employees in different time zonesClosed   Amelia   Updated July 15, 2020 at 12:14pm   4 Most recent comment from [deleted]:We don't have a plan to implement multiple timezone options for employees anytime soon, unfortunately.If you have any other questions or concerns feel free to open a new ticket and we will gladly ... Chaille Mount Appointment DurationClosed   Amelia   Updated July 15, 2020 at 11:57am   2 Most recent comment from [deleted]:Hello Chaille Mount, Thank you for your purchase. The only way in which customers can book multiple appointments at once is with the Recurring appointments option. You can read more about it here. So ... Karishma Memon We have a booking system with minimum 1 and maximum 5 capacity. But, the system is restricting the booking if it has been made only once.Closed   Amelia   Updated July 15, 2020 at 10:50am   4 Most recent comment from [deleted]:Hello Karishma Memon, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. Let me know for which appointment you got more customers booked ... Juan configurationClosed   Amelia   Updated July 15, 2020 at 8:16am   4 Most recent comment from [deleted]:You are welcome, Juan. Great, glad to see that. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Oliver Evans RefundClosed   Amelia   Updated July 14, 2020 at 9:02pm   4 Most recent comment from Aleksandar Vuković:If you already submitted a refund request, that button is grayed out, yes.So, that confirms your refund request was submitted successfully.Like I said - you will receive a refund within 5 - 7 busines ... robin All my services Dissapeared!!Closed   Amelia   Updated July 14, 2020 at 5:52pm   10 Most recent comment from Aleksandar Vuković:Hey Robin, that's some good news!Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.