We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeferson Marques Customer loginClosed   Amelia   Updated July 9, 2020 at 9:08am   6 Most recent comment from [deleted]:You are welcome, Jeferson. Thank you for your suggestions, I will forward them to our developers and add them to our requests list so this can be considered for modification in the future.If you have ... Derek Burton AppointmentsClosed   Amelia   Updated July 9, 2020 at 9:06am   6 Most recent comment from [deleted]:You are welcome, Derek. You can check out the instructions for setting up PayPal in Amelia here. There are the steps for the taking the test credentials from PayPal but it is the same for Live you ju ... Fernando Coello Date formatClosed   Amelia   Updated July 9, 2020 at 8:42am   3 Most recent comment from [deleted]:Hello Fernando,Glad to see you managed to solve the issue you had. Thank you for letting us know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Simon Conway Confirmation Email issuesClosed   Amelia   Updated July 8, 2020 at 2:42pm   4 Most recent comment from Aleksandar Vuković:Hello BenjaminIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. You ... Fernando Coello Employe working hoursClosed   Amelia   Updated July 8, 2020 at 1:06pm   2 Most recent comment from [deleted]:Hello Fernando, Thank you for your purchase. Unfortunately, there isn't a possibility to set the employees' work hours on a two weeks basis in Amelia with its current built-in features, t ... Dimitri %appointment_date% and %appointment_date_time% not shown in notificationClosed   Amelia   Updated July 8, 2020 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hello DimitriThank you for your purchase.Unfortunately, the issue you're having with the date format will be present until you use one of WordPress' default formats. So, you would need to us ... Michael Claypool Add zoom link to event listClosed   Amelia   Updated July 8, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hello Michael Claypool,Thank you for your purchase. I am not sure if this is possible with the Zoom integration in Amelia, but you can try adding the Zoom join link to the Event description field - y ... clmnt further configure follow-up emailClosed   Amelia   Updated July 8, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello ClementI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Perhaps you can add a link to every email notification templa ... Gift Its not workingClosed   Amelia   Updated July 8, 2020 at 12:10pm   10 Most recent comment from [deleted]:Hello Gift, Unfortunately, we already approved your refund request, so you would need to purchase Amelia again. The refund needs to be done by our sales provider, Paddle as well, so you can wait for ... Claudia Zeidler Adjust available bookingslotsClosed   Amelia   Updated July 8, 2020 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello ClaudiaYou can enable "Use service duration for booking a time slot" in Amelia's General settings, and then the time slots will showing the duration of the service instead of every 15 minut ... Richard McCoy Installation FailedClosed   Amelia   Updated July 8, 2020 at 10:30am   13 Most recent comment from Aleksandar Vuković:Hi again RichardYou can lower the default time slot step in Amelia's General settings. That time slot will be used for employee working hours, service duration, buffer times, etc. You will be abl ... Asami notificationClosed   Amelia   Updated July 8, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello AsamiIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.2. Your webs ... donny satria handono Change Logo Amelia, with our logoClosed   Amelia   Updated July 8, 2020 at 9:28am   5 Most recent comment from Aleksandar Vuković:You're welcome DonnyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Raphael Nordier Possible to translate in french ?Closed   Amelia   Updated July 7, 2020 at 3:16pm   12 Most recent comment from [deleted]:Hello Raphael, The theme that we used for building our demo sites is Bridge. But you can check if you can achieve something similar with the WordPress default themes as well. If you have any other ... Jack Booking widgetClosed   Amelia   Updated July 7, 2020 at 3:07pm   11 Most recent comment from [deleted]:Hello Jack, I forwarded it, so it should be modified in the following updates of Amelia.You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly ...