We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thiago Drummond Dashboard very slowClosed   Amelia   Updated August 25, 2020 at 12:47pm   4 Most recent comment from Aleksandar Vuković:Great news, MarkThanks for your feedback.The issue will be resolved with the next update. Derek Burton NotificationsClosed   Amelia   Updated August 25, 2020 at 12:24pm   2 Most recent comment from Aleksandar Vuković:Hello DerekYou can add email addresses to which all notifications will be sent to in Amelia Settings/Notifications: Marvin Kicha Get Amelia Appointment/Booking (Id) from Woocommerce orderClosed   Amelia   Updated August 25, 2020 at 11:30am   2 Most recent comment from Aleksandar Vuković:Hello MarvinUnfortunately, this cannot be done with Amelia's built-in features. Once a WooCommerce order is cancelled, you will have to do it manually in Amelia too.The metadata used to forward i ... Bill Fleak Connecting Google CalendarClosed   Amelia   Updated August 25, 2020 at 11:24am   8 Most recent comment from [deleted]:Hello Bill, I responded earlier to the ticket you opened regarding this matter. You will find this option ( disable the email field to be mandatory in the booking process) in Amelia -> Settings -> Ge ... Sajan Nair Google Integrations IssuesClosed   Amelia   Updated August 25, 2020 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello Sajan1. If you're referring to this:This is happening because the verification is not yet complete, and you simply need to click on “Advanced” and then on “Go to your-website (unsaf ... Sascha Multiple Prices per Event?Closed   Amelia   Updated August 25, 2020 at 11:15am   4 Most recent comment from [deleted]:You are welcome, Sascha. You can create webhooks in Amelia for any automation tooll in the same way as for Zapier , we explained this as an example in our documentation. We are not familiar with that ... Khoa Nguyen Feature request: Booking closes X hrs & minutes after event startsClosed   Amelia   Updated August 25, 2020 at 11:03am   4 Most recent comment from Aleksandar Vuković:Right, Khoa, understood.That's something our development team will work on soon. I hope it will be included in the next update, but I can't promise that. Richard Set a service start/end dateClosed   Amelia   Updated August 25, 2020 at 10:26am   9 Most recent comment from Aleksandar Vuković:Hello RichardThank you for letting me know!Of course, if anything comes up, please feel free to let me know. Marvin Kicha Sync Woocommerce and Amelia Order StatusClosed   Amelia   Updated August 25, 2020 at 10:06am   2 Most recent comment from [deleted]:Hello Marvin,You need to change the status of Amelia appointment on the Amelia -> Appointments page manually. There isn't a possibility to cancel the order in Woo and that to automatically cancel ... Max Recurring Events ShortcodeClosed   Amelia   Updated August 25, 2020 at 9:53am   10 Most recent comment from Aleksandar Vuković:Hello MaxThank you for the credentials.The shortcode used for https://www.personalyoga-groups.com/sunday-flow/ is [ameliaevents event=602 recurring=1], and event with ID: 602 is set to be recurring ... Corey Sayles Required FieldsClosed   Amelia   Updated August 25, 2020 at 9:37am   4 Most recent comment from [deleted]:You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Bruno Miranda Fatal Error on PHP mailerClosed   Amelia   Updated August 25, 2020 at 8:56am   4 Most recent comment from [deleted]:Of course, I already forwarded this to out developers and they will check this out. It is a conflict because of one /same library used. Thank you for letting us know. Alex update pluginClosed   Amelia   Updated August 25, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello AlexIf you activated your license in Amelia Settings/Activation, WordPress should offer the update, but I can see that you have disabled auto updates for Amelia.Check and see if the update is o ... Tami Moser Calendar IntegrationClosed   Amelia   Updated August 25, 2020 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello TamiThank you for your purchase.Unfortunately, the plugin cannot check multiple calendars. You can only choose one calendar from the drop-down in your employee's profile. At the moment, you ... nalou nali Employee optionClosed   Amelia   Updated August 25, 2020 at 7:56am   2 Most recent comment from [deleted]:Hello nalou nali,I am not sure if I understood your issue quite well. Could you please confirm - when you create Amelia Employee you can't see that new employee on the Amelia -> Employees page?� ...