We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francis booking - recurringClosed   Amelia   Updated September 16, 2020 at 11:23am   4 Most recent comment from Miloš Jovanović:HI Francis,Can you please check if the timezone that you are using in the main WordPress settings i the zone that you are currently in?Probably there are some settings that are not matched,  Thorben Events cannot be processedClosed   Amelia   Updated September 16, 2020 at 11:23am   2 Most recent comment from Aleksandar Vuković:Hello ThorbenI see this is the duplicate ticket, so it will be closed.I'll respond to the other ticket: https://tmsplugins.ticksy.com/ticket/2538467/ Ushir Shah Back Button Not Seen Easily.Closed   Amelia   Updated September 16, 2020 at 11:20am   11 Most recent comment from Miloš Jovanović:HI Ushir,Unfortunately no, because that is the name of the category and it is not possible to change ti to display the Back in text. Lloyd Dunkley WORKING DAYClosed   Amelia   Updated September 16, 2020 at 11:17am   4 Most recent comment from Aleksandar Vuković:Hello LloydSince Marija is out of office, I'll be taking over her tickets.These are all duplicate questions to which I just responded in your other ticket, so this ticket will be closed. Martin Peake Custom fields in emailsClosed   Amelia   Updated September 16, 2020 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello MartinWhen you go to Notifications section, you will see " Show Email Placeholders" above the templates. Click on it to expand the list, and you will see something like %custom_field_1%, %custo ... Francis BOOKING ISSUEClosed   Amelia   Updated September 16, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello FrancisThank you for your purchase.First - for the payment. When you're setting up the recurring service, you can choose how it's gonna be paid:If you choose the first option (pay only ... Ushir Shah Custom field for booking serviceClosed   Amelia   Updated September 16, 2020 at 10:42am   6 Most recent comment from Miloš Jovanović:Hi Ushir,No problem, glad to be able to help. DREAMCRAFT Limit Phone Number Column to 10 DigitsClosed   Amelia   Updated September 16, 2020 at 10:28am   2 Most recent comment from Miloš Jovanović:Hi DREAMCRAFT,Thank you for your purchase.Unfortunately there is no option at the moment to limit the field with how many characters that you can enter.But you can see the format of the phone for cou ... Carole Soule How can I bypass Woocommerce?Closed   Amelia   Updated September 16, 2020 at 10:23am   8 Most recent comment from Aleksandar Vuković:Hi CaroleThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerlinde not display "cancelled" and "closed" eventsClosed   Amelia   Updated September 16, 2020 at 9:16am   4 Most recent comment from Miloš Jovanović:Hi Gerlinde,Glad to be able to help.Have a great day! Ushir Shah Plugin Cannot UpdateClosed   Amelia   Updated September 15, 2020 at 2:32pm   15 Most recent comment from Ushir Shah:Thanks its all sorted for now. Thank you for your reply.  Dakotah Amelia - Group of PeopleClosed   Amelia   Updated September 15, 2020 at 1:52pm   5 Most recent comment from Aleksandar Vuković:Hello again DakotahUnfortunately, we don't have a feature like that.Two employees cannot be assigned to the same appointment, and multiple people are only available as customers if your service c ... Zouheir B Using locqlwp from FlywheelClosed   Amelia   Updated September 15, 2020 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello Zouheir All domains are being registered as valid domains if you activate the purchase code, even local environments.If you activate the code on a localhost, you will use one of the 3 domains ... Mehmet Soysal Setting up recurring appointments in backendClosed   Amelia   Updated September 15, 2020 at 1:19pm   3 Most recent comment from Mehmet Soysal:Great thanks for your answer.  Richard Edit notification emailsClosed   Amelia   Updated September 15, 2020 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello RichardI'm not sure I understand what you mean.You cannot edit the placeholders. They are generated by the plugin.You also said you can see " Show Email Placeholders" button, so I don ...