We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adrianne Meldrum Font SizeClosed   Amelia   Updated September 17, 2020 at 10:21am   2 Most recent comment from Miloš Jovanović:HI [email protected],Thank you for your purchase. At the moment, there are no settings to choose the font size in Amelia. You can use the CSS rule on the page between style tags where ... Marc Invoice emailClosed   Amelia   Updated September 17, 2020 at 6:42am   4 Most recent comment from Aleksandar Vuković:Hi again MarcAre you referring to recurring appointments or events? To be able to book 5 time slots you need to use one of these two.The invoice is customizable as I said in the previous ticket, bu ... Thorben Events backend does not loadClosed   Amelia   Updated September 16, 2020 at 8:40pm   7 Most recent comment from Aleksandar Vuković:Hi again ThorbenThis should not happen again if you don't delete the tables from your database. While those tables remain intact, you should have no more issues like this. Ben Custom NotificationsClosed   Amelia   Updated September 16, 2020 at 3:01pm   2 Most recent comment from Aleksandar Vuković:Hi again BenI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It is something our development team will work on in the futur ... Denis updates ????Closed   Amelia   Updated September 16, 2020 at 2:59pm   8 Most recent comment from Aleksandar Vuković:Hello DenisSorry, but we don't provide live support. Everything is handled through tickets.Since you cannot deactivate the license, there could be something wrong in the database, and that's ... Francis Di Feo schedulingClosed   Amelia   Updated September 16, 2020 at 2:56pm   2 Most recent comment from Aleksandar Vuković:Hello FrancisIf you created your employees before you configured Global Working Hours, those employees picked up the Company’s working hours which come as default with the plugin (09:00 – 17:00). ... Pascal Brennecke Google 0Auth - application typeClosed   Amelia   Updated September 16, 2020 at 2:17pm   2 Most recent comment from Aleksandar Vuković:Hello PascalGoogle may have changed the terminology again, but I suppose you're referring to this part of our documentation:The first step in the OAuth consent screen is to select the User Type. ... Raghav Goyal 1. Employee Password bug 2. Start zoom meeting bug 3. Upi integration 4. How do i add external users zoom account for employeesClosed   Amelia   Updated September 16, 2020 at 2:14pm   6 Most recent comment from Aleksandar Vuković:Hello RaghavMarija is out of office, so I'll take over this ticket.When using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing accou ... Martin Employee schedulingClosed   Amelia   Updated September 16, 2020 at 2:11pm   4 Most recent comment from Aleksandar Vuković:Hello MartinThank you for sharing your setup with everyone.This does sound a bit complex, and I'm sure recurring appointments will be able to handle this in the future, when we add an option for ... Paulo Amelia PHP actions and hooksClosed   Amelia   Updated September 16, 2020 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello PauloThank you for your purchase. Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeA ... Ushir Shah Adding Shortcodes in elementorClosed   Amelia   Updated September 16, 2020 at 1:10pm   5 Most recent comment from Aleksandar Vuković:You're welcome UshirIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bill Fleak Issues with Creating AppointmentClosed   Amelia   Updated September 16, 2020 at 12:59pm   13 Most recent comment from Aleksandar Vuković:The ticket will be closed now, BillFor future reference, the tickets automatically close if there are no replies within 7 days, and for me to close it I have to respond Mehmet Soysal Google Synchronization SubjectClosed   Amelia   Updated September 16, 2020 at 12:49pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MehmetIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Vincent Automatic Zoom on FormsClosed   Amelia   Updated September 16, 2020 at 12:28pm   4 Most recent comment from Aleksandar Vuković:You're welcome, VincentIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sara Beltran Beltran Sancho purchase problemsClosed   Amelia   Updated September 16, 2020 at 11:28am   8 Most recent comment from Aleksandar Vuković:Hello NeusPeople cannot book multiple appointments at the same time. We've had a workaround for WooCommerce, where it was possible to add multiple appointments to the cart, and then check them ou ...