As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

DREAMCRAFT Service Booking Timing is still visible after it crosses the regular timingsClosed   Amelia   Updated September 22, 2020 at 7:00am   2 Most recent comment from Aleksandar Vuković:Hello DREAMCRAFTThank you for your purchase.The availability of your time slots depends on the duration of a service.For example, if your service lasts 3 hours, but has buffer time of 5 minutes, the 9 ... Michael Claypool New Zoom API RestrictionsClosed   Amelia   Updated September 21, 2020 at 5:36pm   2 Most recent comment from [deleted]:Hello,Thank you for reaching us out.We are not anticipating any issues in this regard, let me double-check with my dev team though. I will be in touch later tomorrow. konrad Api calendar and feedbackClosed   Amelia   Updated September 21, 2020 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello konradThank you for your purchase.Google changes things every few weeks, so our apologies for some outdated screenshots. Basics are the same (I just went through the tutorial), but we'll m ... Douglas Fraser webhooks no longer firing offClosed   Amelia   Updated September 21, 2020 at 1:51pm   4 Most recent comment from Aleksandar Vuković:Hello DouglasThank you for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Richard Suggestion regarding Redirect URI field under Google & Outlook Calendar integrationClosed   Amelia   Updated September 21, 2020 at 1:41pm   4 Most recent comment from [deleted]:Hi Richard,Thank you for your feedback. I will pass it to our dev team for further considerations. If you have any more issues or questions feel free to open a new ticket, we will be happy to help y ... cskasler Employee Panel doesn't loadsClosed   Amelia   Updated September 21, 2020 at 1:00pm   2 Most recent comment from Aleksandar Vuković:Hello cskaslerWhen I inspect the page, I can see this:The issue here is that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a con ... Wade Taylor Google Calendar SyncClosed   Amelia   Updated September 21, 2020 at 12:54pm   3 Most recent comment from Miloš Jovanović:HI Wade,Thank you for your purchase.Glad to hear that you managed to solve the issue and sorry for not reaching you sooner.If you have any more questions feel free to open a new ticket, we will gladl ... Reid Webber Monthly recurring charge for weekly eventClosed   Amelia   Updated September 21, 2020 at 12:18pm   2 Most recent comment from Aleksandar Vuković:Hello ReidThank you for your purchase.Unfortunately, at the moment we don't have a bulk purchase option. Our developers are currently working on adding that feature, but until then I can offer a ... David Help with configurationClosed   Amelia   Updated September 21, 2020 at 12:14pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.1. Please go to Appointment Settings (in Amelia Settings), and disable "Allow booking above maximum capacity", and enable "Allow booking below minimum capacity". ... M Badar Jamal Explanation of featuresClosed   Amelia   Updated September 21, 2020 at 10:57am   8 Most recent comment from Aleksandar Vuković:You're welcome, BadarIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Miguelangel Garcia Bracamonte Problemas de funcionamientoClosed   Amelia   Updated September 21, 2020 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello MiguelangelThank you for your purchase.Please note that we don't speak Spanish, so please translate your future responses to English.Can you please elaborate on the first paragraph? Google ... TAYLOR SCARDELLETTI Fatal Error in WPClosed   Amelia   Updated September 21, 2020 at 10:02am   2 Most recent comment from Aleksandar Vuković:Hello TaylorThank you for your purchase, and sorry to hear you're having issues.It seems like the file is missing in your installation. There's not much we can do about this, but to manually ... gestio Show a specific category in Front-end Booking SearchClosed   Amelia   Updated September 21, 2020 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello again gestioI'm sorry to disappoint you, but unfortunately the ameliasearch view cannot be altered in this way. I hope our development team will be able to change it in one of our future ... Mr. Spock Book more than one event or serviceClosed   Amelia   Updated September 21, 2020 at 9:02am   2 Most recent comment from Aleksandar Vuković:Hello Mr. SpockThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers will be working ... Mandy Oldfield servicesClosed   Amelia   Updated September 21, 2020 at 8:28am   13 Most recent comment from Aleksandar Vuković:Hello MandyUnfortunately, at the moment, there's no way to disable that in Amelia. We've tested the integration and it doesn't offer an option like that, so it can't be deactivated ...