We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francis Di Feo Recurring DatesClosed   Amelia   Updated September 24, 2020 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello FrancisIn order to send the list of recurring appointments in your notifications you need to copy and paste %recurring_appointments_details% placeholder to the notifications. Once you do that ... Albano Toska Coupon only for recurring servicesClosed   Amelia   Updated September 24, 2020 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello AlbanoThank you for your purchase.Unfortunately, the coupons can't be assigned in the middle of the purchase. You can issue coupons to your customers through email notifications, that are t ... Markus HTML Email too largeClosed   Amelia   Updated September 24, 2020 at 8:26am   2 Most recent comment from [deleted]:Hello Markus, There isn't a possibility to enlarge the limitation for the email notifications in Amelia, unfortunately. If you have any further questions feel free to ask.  Denis Password reset not work for customersClosed   Amelia   Updated September 24, 2020 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hello DenisWhen it comes to password resets in Amelia's Panels, the link is the same as the customer panel access %customer_panel_url%, so when they click on that link, Amelia programmatically se ... Lynsey McGee Double bookingClosed   Amelia   Updated September 23, 2020 at 2:30pm   2 Most recent comment from [deleted]:Hello Ta, There isn't a possibility to block the double bookings for events in Amelia with its current features, unfortunately. I will add your vote for this feature in our list so it can be con ... Rafal Event still present in employee's panel after changing the employee attendingClosed   Amelia   Updated September 23, 2020 at 1:49pm   3 Most recent comment from Aleksandar Vuković:Hello RafalThank you for your purchase.Unfortunately, that's how the plugin works at the moment, and it can't be changed.For the employee to receive a notification he needs to be assigned to ... Marcio Vieyra Schedule 4 weekly sessions at once?Closed   Amelia   Updated September 23, 2020 at 1:16pm   11 Most recent comment from Aleksandar Vuković:Hi again Marcio There is no Coupon Notification email. The coupon is added to Appointment Approved email when you pass its placeholder. Unfortunately, it's not possible to reset the counter for e ... Cathal McNamara re label payment option on-siteClosed   Amelia   Updated September 23, 2020 at 1:01pm   4 Most recent comment from Aleksandar Vuković:You're welcome, CathalIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Richard Crontab ameliaClosed   Amelia   Updated September 23, 2020 at 12:37pm   2 Most recent comment from [deleted]:Hello Richard, Depending on the server there are different configurations for the cron setup. You can contact your hosting provider about this or check one of the solutions for this link. One of t ... Aliya Galim refundClosed   Amelia   Updated September 23, 2020 at 10:13am   2 Most recent comment from [deleted]:Hello Aliya, We are sorry that you waited for the responses, but please note that we have a time limit of 3-5 days for ticket responses but we try to respond to each in 24 hours on working days. Our ... Yann MultilingualClosed   Amelia   Updated September 23, 2020 at 9:45am   9 Most recent comment from Matthias:Can you help me in this also? Markus Wrong text color on backgroundClosed   Amelia   Updated September 23, 2020 at 8:18am   6 Most recent comment from Miloš Jovanović:Hi Markus,Glad to hear that, if you have any more questions feel free to open a new ticket. Bérengère GODÉ Event cancellation notificationClosed   Amelia   Updated September 23, 2020 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello BérengèreAs it is described in our documentation:The "Event Canceled By Attendee" email message will be sent after the attendee cancels the event. At the moment, the notification will be sent ... Aliya Galim compatibility with ElementorClosed   Amelia   Updated September 23, 2020 at 7:23am   2 Most recent comment from Aleksandar Vuković:Hey, Aliya, thanks for letting us know the issue is resolved.We go through tickets in the order in which they arrive, so please forgive me for responding to that ticket without checking this one first ... Ruben diferente days on different locationsClosed   Amelia   Updated September 22, 2020 at 4:51pm   2 Most recent comment from [deleted]:Hello Ruben, Thank you for your purchase.  You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but wh ...