We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anthony Cornielus Jones Ability to Specify Costs and Ticket Count in Event Confirmation EmailClosed   Amelia   Updated September 18, 2020 at 8:18am   8 Most recent comment from Aleksandar Vuković:Great news, AnthonyThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hotei Marketing Google CalendarClosed   Amelia   Updated September 18, 2020 at 8:15am   2 Most recent comment from Aleksandar Vuković:Hello HoteiThank you for your purchase.It seems like your redirect URI is not the same.To change the URI, you'll need to go into your database, but please be careful when you update the table, be ... Amy Raleigh Employee EmailClosed   Amelia   Updated September 18, 2020 at 7:38am   10 Most recent comment from Aleksandar Vuković:You're welcome, AmyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Douglas Elom Setting appointment start time from 9:30 am to 10:15 am for a duration of 45 minutes and then the same again every hourClosed   Amelia   Updated September 18, 2020 at 7:29am   5 Most recent comment from Aleksandar Vuković:Hi again DouglasLike I mentioned in my previous response - you need to configure the default time slot step, so creating a 20-minute service you would need to configure the time slot step to be a 5 ... Nishant Raj Local Time Zone issueClosed   Amelia   Updated September 17, 2020 at 1:28pm   2 Most recent comment from Aleksandar Vuković:Hello Nishant RajWell, if you changed your time zone to UTC+5:30 and you see 4:30PM changed to 01:00AM, the time difference checks out (I mean, adding 30 minutes of the time difference changes 00:3 ... Alvaro WebhooksClosed   Amelia   Updated September 17, 2020 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello AlvaroWe don't have native integration with Hubspot, but you could use our web hooks.Actions can be triggered on “booking completed”, “booking canceled”, and “booking reschedule ... Alexander Kramer Minimum time required before bookingClosed   Amelia   Updated September 17, 2020 at 1:17pm   6 Most recent comment from Aleksandar Vuković:Hello Chih Liang TsengFor future reference, when you are posting on tickets that are not yours, can you please open a new one, and we will help you there. In that way, issues and questions which are r ... Ushir Shah Privacy with regards to Google Calendar InvitesClosed   Amelia   Updated September 17, 2020 at 12:54pm   2 Most recent comment from Miloš Jovanović:Hi Ushir,Thank you for your purchase.Unfortuantely there is no option to hide the participants in the Google meeting from our plugin.Maybe there are some settings in the Google account or calendar tha ... Maya Display a calendar of free slotsClosed   Amelia   Updated September 17, 2020 at 12:23pm   2 Most recent comment from Miloš Jovanović:HI Maya,Thank you for your purchase.As I understand you want to display the calendar but only with the free slots and dates?So the dates that are booked already are not displayed?If that is the case, ... masa77 checkout error after updating Amelia 2.7 to 2.9.1Closed   Amelia   Updated September 17, 2020 at 1:33pm   5 Most recent comment from Aleksandar Vuković:Great news, masa77Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. James Hayward Custom Duration times + Buffer timesClosed   Amelia   Updated September 17, 2020 at 11:51am   3 Most recent comment from Aleksandar Vuković:Thank you for your purchase, JamesThank you for sharing the screenshot with everyone. Also, you can read more about Amelia's General settings in our documentation. Venessa West Users not CreatedClosed   Amelia   Updated September 17, 2020 at 11:48am   2 Most recent comment from Miloš Jovanović:HI Venessa,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most eff ... jenny domingo Can we add a custom field that is tied to an employee?Closed   Amelia   Updated September 17, 2020 at 11:33am   2 Most recent comment from Aleksandar Vuković:Hello JennyThank you for your purchase.Once you setup the Zoom Settings you would need to connect your employees/events with zoom hosts. To connect employees, go to the Employees page, open Employee a ... Jiří Dofek CostumersClosed   Amelia   Updated September 17, 2020 at 10:52am   2 Most recent comment from Miloš Jovanović:HI Jiří,Thank you for your purchase.As I understand you want for your employees to see all the customers that are saved in the plugin?Correct me if I did not understand you correctly. Barry Greenberg Can we stop mutiple appointments from grouping?Closed   Amelia   Updated September 17, 2020 at 10:47am   13 Most recent comment from Aleksandar Vuković:Hi again BarryAs far as I know, they shouldn't be grouped like that, so it will be forwarded to our development team.I cannot say when it will be resolved, that's correct.Matthew, When you ...