We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Robert Culkin SMS notifications sending twiceClosed   Amelia   Updated September 22, 2020 at 11:42am   5 Most recent comment from [deleted]:Hello Robert,Thank you. We recently had this issue with another user with the duplicate SMS notifications, so one of our developers checked it out, and it will be fixed in the next update of Amelia, ... RUBENS PEREIRA google calendar connectionClosed   Amelia   Updated September 22, 2020 at 10:03am   8 Most recent comment from Miloš Jovanović:Hi Rubens,OK I can see this errorthat means the settings are not configured well.To change the URI, you'll need to go into your database, but please be careful when you update the table, because ... yann Problem with amelia plugin workClosed   Amelia   Updated September 22, 2020 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello YannThank you for your purchase.By the looks of the network response, your Employee is not assigned to any services:serviceList: [ ] You need to check your employee's profile and see if h ... Helmut Berger customer frontent more time first loginClosed   Amelia   Updated September 22, 2020 at 8:08am   5 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, DanielI'll forward it to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list ... Ushir Shah Padding on mobile view too thinClosed   Amelia   Updated September 22, 2020 at 8:06am   4 Most recent comment from Aleksandar Vuković:I see Ushir, thanks for the video explanation. To do that, my advice would be to add a Media Query CSS, so something like this: @media only screen and (max-width: 600px) { .amelia-app-booking #am-s ... Phil Parker EventsClosed   Amelia   Updated September 22, 2020 at 7:26am   4 Most recent comment from Aleksandar Vuković:Sorry to hear that, PhilI'm not sure which email you're referring to, but if you need to submit a refund request, you would need to log into http://store.tms-plugins.com/ with the creden ... DREAMCRAFT Service Booking Timing is still visible after it crosses the regular timingsClosed   Amelia   Updated September 22, 2020 at 7:00am   2 Most recent comment from Aleksandar Vuković:Hello DREAMCRAFTThank you for your purchase.The availability of your time slots depends on the duration of a service.For example, if your service lasts 3 hours, but has buffer time of 5 minutes, the 9 ... Michael Claypool New Zoom API RestrictionsClosed   Amelia   Updated September 21, 2020 at 5:36pm   2 Most recent comment from [deleted]:Hello,Thank you for reaching us out.We are not anticipating any issues in this regard, let me double-check with my dev team though. I will be in touch later tomorrow. konrad Api calendar and feedbackClosed   Amelia   Updated September 21, 2020 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello konradThank you for your purchase.Google changes things every few weeks, so our apologies for some outdated screenshots. Basics are the same (I just went through the tutorial), but we'll m ... Douglas Fraser webhooks no longer firing offClosed   Amelia   Updated September 21, 2020 at 1:51pm   4 Most recent comment from Aleksandar Vuković:Hello DouglasThank you for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Richard Suggestion regarding Redirect URI field under Google & Outlook Calendar integrationClosed   Amelia   Updated September 21, 2020 at 1:41pm   4 Most recent comment from [deleted]:Hi Richard,Thank you for your feedback. I will pass it to our dev team for further considerations. If you have any more issues or questions feel free to open a new ticket, we will be happy to help y ... cskasler Employee Panel doesn't loadsClosed   Amelia   Updated September 21, 2020 at 1:00pm   2 Most recent comment from Aleksandar Vuković:Hello cskaslerWhen I inspect the page, I can see this:The issue here is that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a con ... Wade Taylor Google Calendar SyncClosed   Amelia   Updated September 21, 2020 at 12:54pm   3 Most recent comment from Miloš Jovanović:HI Wade,Thank you for your purchase.Glad to hear that you managed to solve the issue and sorry for not reaching you sooner.If you have any more questions feel free to open a new ticket, we will gladl ... Reid Webber Monthly recurring charge for weekly eventClosed   Amelia   Updated September 21, 2020 at 12:18pm   2 Most recent comment from Aleksandar Vuković:Hello ReidThank you for your purchase.Unfortunately, at the moment we don't have a bulk purchase option. Our developers are currently working on adding that feature, but until then I can offer a ... David Help with configurationClosed   Amelia   Updated September 21, 2020 at 12:14pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.1. Please go to Appointment Settings (in Amelia Settings), and disable "Allow booking above maximum capacity", and enable "Allow booking below minimum capacity". ...