We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

MR NADEEM SHAREEF How to update the booking confirmation pageClosed   Amelia   Updated September 26, 2020 at 5:04pm   23 Most recent comment from [deleted]:Hello Ronnie, We don't have plans to implement this in the upcoming versions of Amelia, unfortunately. You can post this as a suggestions here https://wpamelia.cnflx.io/boards/feature-request ... Vikram Rajan Google CalendarClosed   Amelia   Updated September 26, 2020 at 2:27pm   4 Most recent comment from [deleted]:Hello Vikram, Our support doesn't cover any type of calls, unfortunately. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. I w ... Mario Blanco Show Add To Calendar optionClosed   Amelia   Updated September 26, 2020 at 1:41pm   4 Most recent comment from [deleted]:You are welcome, Mario! If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  valeria galan bautista descripciónClosed   Amelia   Updated September 26, 2020 at 1:22pm   2 Most recent comment from [deleted]:Hello Valeria, Please write your tickets in English, as we are afraid something will get lost in translation, and we won't be able to help out properly. Service description is only shown when ... Gerardo Type of registrationClosed   Amelia   Updated September 26, 2020 at 12:35pm   2 Most recent comment from [deleted]:Hello Gerardo, If you are asking about your Amelia license, you need to login to our store and you will see there your purchase code, the license type and on Manage domains you can see where it is a ... James Hayward Event day with Multiple bookingsClosed   Amelia   Updated September 26, 2020 at 12:31pm   2 Most recent comment from [deleted]:Hello James, If you want the time slots 15 minutes to be booked, and if you use Events in Amelia, you would need to create all of the time slots that you have for the day as separate events. Since i ... Anton Malinovskiy how to add custom fields to all events automatically?Closed   Amelia   Updated September 24, 2020 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello AntonI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, when you add new events or services, you need to ... Mark Calendar Appearance on Page with Oxygen BuilderClosed   Amelia   Updated September 24, 2020 at 10:46am   3 Most recent comment from [deleted]:Hello Mark, Thank you for your purchase. Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to op ... MR NADEEM SHAREEF Replace Amelia logoClosed   Amelia   Updated September 24, 2020 at 10:35am   2 Most recent comment from Aleksandar Vuković:Hello MR NADEEM SHAREEFJust create the .svg images that will be the same size as amelia-logo-symbol.svg and amelia-logo-horizontal.svg, name them exactly the same as these two images, and then re ... Alex Salar Name and surname failClosed   Amelia   Updated September 24, 2020 at 10:35am   3 Most recent comment from Alex Salar:Thanks! Rafal Hide price in employee panelClosed   Amelia   Updated September 24, 2020 at 10:28am   4 Most recent comment from [deleted]:Hi Rafal,Glad to see that, thank you for letting me know. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Du Pasquier delete field and modify field titlesClosed   Amelia   Updated September 24, 2020 at 10:02am   2 Most recent comment from Aleksandar Vuković:Hello Du PasquierThank you for your purchase.I can't select any dates on your website, so I can't provide any custom CSS to resolve this.Please let me know when you have available dates, so ... Chanel Multiple Bookings at checkoutClosed   Amelia   Updated September 24, 2020 at 9:51am   12 Most recent comment from Miloš Jovanović:Hi Chanel,We hope to release the update next month.If you have questions that are not related to the name of the ticket may I kindly suggest opening new ticket.It will be easier for us and you to fol ... Francis Di Feo Recurring DatesClosed   Amelia   Updated September 24, 2020 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello FrancisIn order to send the list of recurring appointments in your notifications you need to copy and paste %recurring_appointments_details% placeholder to the notifications. Once you do that ... Albano Toska Coupon only for recurring servicesClosed   Amelia   Updated September 24, 2020 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello AlbanoThank you for your purchase.Unfortunately, the coupons can't be assigned in the middle of the purchase. You can issue coupons to your customers through email notifications, that are t ...