We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dave Berlin Amelia Booking View Service PricesClosed   Amelia   Updated September 28, 2020 at 9:56am   2 Most recent comment from [deleted]:Hello Dave Berlin,Thank you for your purchase. There isn't a possibility of showing the price for the services up on the booking form in Amelia with the step by step booking view, but the servic ... Admin Democratest Bringing anyone with youClosed   Amelia   Updated September 28, 2020 at 9:52am   2 Most recent comment from [deleted]:Hello Admin Democratest,There isn't a possibility in Amelia to get information for the additional people someone brings in for the appointment, the information can be collected for the customer ... Shane PLugin ErorClosed   Amelia   Updated September 28, 2020 at 9:20am   9 Most recent comment from Miloš Jovanović:HI Shane,You are welcome.If you have any more questions feel free to open a new ticket. Matthew Johnson Slow Scroll on Booking PageClosed   Amelia   Updated September 28, 2020 at 8:43am   6 Most recent comment from [deleted]:Hello Val, Then you need to implement one of the solutions I mentioned in my response There are two solutions to this. Add this script:   var links = document.getElementsByTagName('a' ... Megan front end view of event calendarClosed   Amelia   Updated September 28, 2020 at 8:37am   4 Most recent comment from [deleted]:Hello Nicole, You can check if there is such feature request here  https://wpamelia.cnflx.io/boards/feature-requests and vote for it. If you have any other questions or concerns feel free to open ... Nicole serive time durationClosed   Amelia   Updated September 28, 2020 at 8:16am   3 Most recent comment from [deleted]:Hello Nicole, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.Glad to see you managed to find a solution to the concern you had, and the right set ... Lisa Kaye Hiding employee detailsClosed   Amelia   Updated September 28, 2020 at 8:05am   2 Most recent comment from [deleted]:Hello Lisa, The employee selection can be hidden with adding custom CSS. Please try adding this format HTML to the page where you have Amelia shortcode:  .el-form-item.am-select-employee-option {d ... Lisa Kaye More than 1 booking formClosed   Amelia   Updated September 28, 2020 at 8:03am   5 Most recent comment from [deleted]:Hello Lisa, If you use a page builder (like Divi) you won't see the buttons, they are always there in Classic and Gutenberg editor, so if it is easier for you you can create a shortcode using th ... Mario Blanco Amelia plugin functionalitiesClosed   Amelia   Updated September 27, 2020 at 9:55pm   7 Most recent comment from Aleksandar Vuković:Thank you MarioIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alex Salar Print listingsClosed   Amelia   Updated September 27, 2020 at 9:47pm   2 Most recent comment from Aleksandar Vuković:Hello AlexI'm sorry to disappoint you, but no.You can only export the Appointment list in CSV, but that's quite limited. [email protected] Recurring Event Not WorkingClosed   Amelia   Updated September 27, 2020 at 8:38pm   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase, and sorry to hear you're having issues like this.Can you please tell me what that event is, and please provide me a temporary WP-admin login for your site ... Marina Rossi Create group sessionsClosed   Amelia   Updated September 27, 2020 at 8:31pm   6 Most recent comment from Aleksandar Vuković:Glad I could be of service, MarinaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kevin Noonan Booking EmailsClosed   Amelia   Updated September 27, 2020 at 8:31pm   6 Most recent comment from Aleksandar Vuković:Hello KevinThere are some "Email Log" plugins for WordPress, if I'm not mistaken, but you can also check the notifications log in wp_amelia_notifications_log table in the database. Leyla musleh technical requirementsClosed   Amelia   Updated September 27, 2020 at 8:18pm   8 Most recent comment from Aleksandar Vuković:Thanks, turistas, you too!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Carrie service available just for one week with fix dateClosed   Amelia   Updated September 26, 2020 at 5:54pm   2 Most recent comment from [deleted]:Hello Carrie, Thank you for your purchase. You can create a Special day for the employee,  with it you can set some service to be available on some specific dates/times only. Special days are ther ...